Timothy Olutubo Email & Phone Number

Tallinn, Estonia

• Engage problem-solving competencies in investigating and resolving billing discrepancies.
• Communicate and collaborate extensively with relevant departments for information required for dispute resolution.
• Ensure service delivery quality and compliance with SLA.
• Manage performance, motivation and employee development.
• Liaise with stakeholders in identifying root causes and bridging process gaps along the different stages of the logistics / billing cycle.
• KPI reporting.

Tallinn, Estonia

• Managed different teams handling the Italy, Spain, Portugal, UK, Ireland, Netherlands, Malta and Adriatic Cluster ledgers. Built many of the teams from scratch, participating in talent recruitment and training..
• Participated in knowledge transfer and transition of the AR function for countries within the cluster.
• Drove process improvements and standardization / alignment with the group credit policy.
• Ensured service delivery quality and compliance with SLA to minimize bad debt exposure.
• Second-level escalation point for problem-solving.
• Automated reporting and other work processes, leading to efficiency gains and cost savings.

Tallinn, Estonia

• Led two teams handling the Netherlands and Belgium AR ledgers.Supported the project teams with process mapping, gap analysis and knowledge transfer required for successful outsourcing / transition.
• Participated in knowledge transfer and transition of the AR function to the GBS.
• Co-authored the SOP for the AR functions.
• Drove initiatives for process improvement and implemented best practices for reducing the risk of bad debt.
• First-level escalation point for problem solving.
• KPI reporting and automation, leading to efficiency gains and cost savings.

Tallinn, Estonia

• Managed a portfolio of B2B customers, ensuring operation within agreed credit terms.
• Maintained good working relationship with customers by direct contact via phone and email to procure solutions to payment issues and reduce payment delays.

Tallinn, Estonia

Ferrara Area, Italy

Assist with the definition, development and delivery of CitiEnGov (Cities for a Good Energy Governance) project work packages and deliverables.

Ferrara Area, Italy

• Collaborated with the host organisation on CitiEnGov (Cities for a Good Energy Governance) project aimed at improving territorial based low-carbon energy planning strategies and policies supporting climate change.
• Collected and helped in analysing experiences from relevant EU energy efficiency and/or renewable energy projects in the buildings, mobility and public lighting sectors for the development of a 'best practices'.
• Helped in defining methodologies for valorising knowledge obtained from the analysis, and for creating interactions between the CitiEnGov project and related EU projects.
• Collaborated with the host organisation in designing an ‘Eco-citizens programme’ aimed at improving public awareness and engaging public efforts towards energy efficiency and savings.
• Co-planned and co-implemented an ‘Energy Day’ event which served as an energy help-desk for citizens.
• Managed communication between the lead project partner (host organisation) and other project partners.

Estonia, Hungary, Italy, Poland

• The Pioneers into Practice (PiP) programme brings together climate change professionals and organisations from across diverse climate change sectors in Europe for collaboration, exchange of expertise and best.
• Participated in a blended learning and mentoring course delivered through structured workshop sessions and online training on transitions thinking; systems innovation; stakeholder analysis; multi-level perspective.
• Worked on an Interreg Central Europe project on strategic low-carbon energy planning for pubic administration in the buildings, mobility and public lighting sectors for a duration of six weeks.
• Developed an energy transition simulation board game with a team of four other Climate – KIC pioneers for educational purposes.

Lagos, Nigeria

• Carried out regular web analysis and gave appropriate recommendations for the optimisation of the company’s website as regards traffic and lead generation, search engine optimization and improved user interaction.
• Regularly made posts to several blogs and online fora to promote the company’s brand, create awareness as well as improve the website’s online ranking
• Carried out alpha testing and coordinated beta testing of several of the organisation’s products before presentation to the public.
• Crafted Standard Operating Procedures (SOPs) for several processes and procedures.
• Managed correspondence with and marketed the company’s products to clients.

Lagos, Nigeria

• Developed content for and fine-tuned the company’s website, www.insidify.com.
• Developed business models for smooth and profitable running of the company.
• Crafted blue ocean strategies through brainstorming sessions for benchmarking competition.
• Came up with creative ideas and innovations that helped decision making and project execution.

M.Sc. Eng., Environmental Engineering & Management, Distinction (Cum Laude). Cgpa 5.0 On A Scale Of 5.

B.Agric., Soil Science