Tim Titus Email & Phone Number

Independence, Missouri, United States

Overland Park, Kansas, United States

In coordination with CPO, establish L&D strategy technology learning framework, including LMS, and competency based model for the organization.Lead national learning needs analysis and design, implementation, and evaluation of interventions and programs that ensure technical, professional, leadership, and continuous learning development.Partner with business leaders and human resourceson the learning and development process to evaluate, plan, prioritize initiatives, and align with resources and budget accountability.Review existing training programs ensuring materials and programs are current and effective or suggest enhancements. ldentify opportunities such as operational changes or industry developments.Implement and manage metrics and benchmarks that measure the impact/effectiveness of programs.Facilitate required and recommended trainingsessions.Research and stay educated on new methods and techniques for training.Research, create and leverage relationships withexternal training suppliers and resources.Maintain advisory relationships with internal keystakeholders and those in subject-matter expert areas.Demonstrate understanding of diverse academic, generational, cultural, and ethnic backgrounds.

● Partners with the GMP Training Manager to oversee and lead in developing a training program within procedures and policies related to pharmaceutical packaging and distribution processes.● Analyzing and assessing current training processes and sharing ideas for improvement.● Assist with the delivery of group and individual training for Clinical Supply Services (CSS) associates.● Partners with the GMP Training Manager to manage the onboarding of new hires and/or department transfers.● Help ensure timely adherence to (due dates) for Standard Operating Procedures (SXPs) and annual training requirements and re-certification activities.● Oversees and coordinates the work of Qualified Trainers. Meets consistently with Qualified Trainers to identify areas of self-growth and department opportunities within the realm of training.● Serve as administrator of the Learning Management System● Support the archiving of training documents from legacy electronic training systems● Maintenance of the site training record employee and contractor files including filing and record access● Supporting and creating the development of training guides and slide presentations.● Alerting applicable associates and/or supervisors and managers of upcoming and past-due training assignments.● Utilizing data (deviations) to identify and improve training curriculum and/or OJT Guides.● Becomes an expert reviewer of Document Control documents for CSS departments as it relates to new, revised, or retired procedures, work instructions, forms, etc.● Displaying advanced knowledge of Microsoft Office programs (Outlook, Word, PowerPoint, and Excel).● Ability to support both external and internal audit requests. Ability to assist with the implementation of corrective actions to eliminate regulatory deficiencies in training.● Ability to collaborate with Human Resources, department management and subject matter experts.● Ability to collaborate and share with other site training departments.

Overland Park, Kansas

● Developed and delivered standardized systems and process training via classroom and other methods.● Developed, maintained, and updated training program and materials to reflect updated systems or processes.● Reviewed quality and performance records to determine opportunities for review and retraining needs that maybe associate specific.● Responded to specific training requests by leadership team or quality.● Maintained training records.● Composed and delivered performance reviews to employees during new hire training period.

Blue Springs, Missouri

Created and delivered 2-week class for all research new hires, teaching them about the commercial real estate industry, company knowledge, job-specific research processes and multiple systems training.Created training binders and reference materials for all new hires.Developed continuing education classes, to deepen knowledge and improve data quality.Built and maintained relationships between Learning & Development and Research teams to ensure training materials were current and accurate.Participated in succession planning for job development of Research team members, identifying needs, skills and assessments.Maintained integrity of all online instructional and reference materials as LMS admin.Assisted with job fairs and college career fairs.Administered pre-employment skills test for new applicants. Supported Associate Researcher Managers in mentoring researchers once they left the classroom.Conducted focus groups and online surveys to collect training feedback to improve training and identify continuing education opportunities.Managed company-wide rollout of security awareness program, using KnowBe4.com.Managed all aspects of Xceligent Gear, company-wide branded clothing.

Blue Springs, Missouri

Supervised a team of 18 Commercial Research Associates, supporting 2 markets.Assisted in developing, implementing strategic research plans to meet/exceed corporate goals.Interviewed new applicants to identify top research candidates.Coached and mentored new employees as they transitioned from the classroom to the research floor.Tracked and audited each employee’s weekly work product.Provided coaching and/or discipline as needed for optimal performance and upholding company policies.

Blue Springs, Missouri

Collected and maintained listing information on all available commercial properties in local market for an assigned book of business – both member and non-member companies – via telephone, email, and internet research.Input all data collected into company’s proprietary software system.Performed routine audits to validate commercial property information and ensure a high level of data quality.Worked closely with multiple departments – corporate and in-market – to prepare data for quarterly market-health reports.

Independence, Missouri

Provided personalized service and exceptional expertise for customers.Handled all aspects of the sale including: customer contracts and warranties, customer payments, cash and credit card, and check transactions.Trained customers on all features of new phones and services.Developed, maintained and communicated accurate, strong, and up-to-date knowledge of multiple wireless products, accessories, pricing plans and service features.Helped train new hires on SOPs and selling.

Independence, Missouri

Provided employee coaching, training, and validation of department and store shrink plans.Trained fellow FEL’s in role and best practices. Ensured all Standard Operating Procedures for transactions and interactions at the front of the store are followed including: visual merchandise standards, checkout, pickup, returns/exchanges, trade-ins, and recycling.Provided input to Assistant Store Manager - Operations on employee performance and development needs.

Independence, Missouri

Responsible for supporting the mobile manager in the day-to-day operation of Best Buy Mobile and Tablets/MP3/Fitness. Trained new employees in Best Buy selling skills.Provided peer feedback and coaching to sales consultants to increase customer satisfaction and improve profitability.

Independence, Missouri

Provided personalized service and exceptional expertise for customers.Handled all aspects of the sale including: customer contracts and warranties, customer payments, cash and credit card, and check transactions.Trained customers on all features of new phones and services.Developed, maintained and communicated accurate, strong, and up-to-date knowledge of multiple wireless products, accessories, pricing plans and service features.Helped train new hires on SOPs and selling.

Independence, Missouri

Maintained the learning environment of the classroom in the absence of the teacher.Followed lesson plans, instructions, and schedule provided.Utilized technology to enhance student education and grasp of materials.Handled classrooms of up to 25 students, reporting problem students to principal and keeping detailed behavioral records.Kept accurate and current attendance records and assignment sheets to maintain file compliance.Kept students on-task with proactive behavior

Greeted every customer with enthusiasm and energy.Helped trained new associates on all aspects of role.Offered customers cutting-edge solutions in a friendly, confident and knowledgeable manner.Executed non-negotiable standards of store operation including stocking, cleaning, merchandising, and customer care.