Tim Tivey Email & Phone Number

United Kingdom

In my role, I focus on driving sales growth and fostering strong, lasting relationships with leads. My key responsibilities include:Prospect Engagement: Engaging with leads in a consultative manner to fully understand their needs and challenges, allowing me to identify tailored solutions.Lead Nurture: Implementing lead nurturing strategies, including email campaigns and personalised communication, to keep leads engaged and move them closer to conversion.Sales Pipeline Management: Effectively managing and prioritising the sales pipeline, tracking interactions, and guiding leads through each stage of the sales funnel.Sales Metrics Tracking: Monitoring key performance metrics such as conversion rates and response times, and optimising outreach efforts based on data-driven insights.Collaboration with Sales Team: Working closely with sales representatives to support their efforts, ensuring smooth handoff of qualified leads for further follow-up and closing.Sales Enablement: Collaborating with cross-functional teams to develop sales enablement materials and ensuring alignment with marketing campaigns for maximum impact.By strategically managing the sales process and collaborating with key stakeholders, I ensure leads are nurtured and converted into long-term customers.

Guildford, England, United Kingdom

In the Service Management department of Airbus Defence and Space, as part of the SAFEcommand team . SAFEcommand produces and maintains data management and response GIS software for Fire and Rescue services all over the UK. Within a team, we assist to maintain good relationships with clients, along with ensuring their software is as up to date as possible, and functioning to the best of it's ability.Included in my role:Customer Service Management3rd Party Relationship ManagementNDA ManagementData AnalysisProblem InvestigationSoftware DeploymentProject ManagementTraining and Knowledge base creationRoadmap developmentWindows build preperation and managementData managementProduct Owner

East Sussex, England, United Kingdom

Working within Telent Network Services department. Providing technical support for Mobile Data Terminal deliveries with Panasonic Toughbook hardware, running Windows 10 and Airbus Safecommand software.Supporting creation of Gold images, configuration and testing data bearers (Airwave, GPRS and Wifi).Documenting all designs, processes and procedures.Achievements:Successfully built Mobile Data Terminals (Panasonic CF33 Rugged Laptops) with Windows 10 in Kiosk using powershell scripts. Domain connected and ensured these were locked down via GPO’s, prepared them for penetration testing and ready to rolled out to 60+ Fire appliances for East Sussex.Monitored and controlled project scope, schedule, resources and delivered overall project updates to stakeholders.Responded promptly and effectively to changing circumstances, planned for contingencies and managed conflicting priorities.

Chichester, Uk

This was a diverse role involving many different specialities. i.e. IT Consultant, System/Technical Engineer, Project Manager, Infrastructure, Procurement and many more. As the Mobile Data Specialist within the Electronic Services Group (ESG), I was responsible for managing the systems and delivering these to the Service in a fast paced environment. The software used on the Mobile Data Terminals (MDTs) was constantly adapting and changing; more major changes required me to create mini projects to manage the resources required and to provide training on the use of the software.A large part of my current role involved responding to and resolving faults raised across the Service at all levels, within the agreed SLAs. My responsibilities included:• Deputy Custodian for Airwave - Monitoring SLAs and KPIs• Creation of Windows 10 builds with kiosk and GPO lockdown• Technical IT Training to 700+ Fire Personnel• Supporting Windows 10 Multitone station end using a touch screen interface, Oki printers and Raspberry Pi’s for the display agent;• Supporting Officer Paging and on-call alerting. This involves programming pagers, Alerters and maintenance of the station alerting system (Currently MFW)• Supporting the 999 Control Systems• Supporting all Mobile Data hardware including Panasonic Toughbooks and TomTomsAchievements:Successfully built Mobile Data Terminals (Rugged Laptops) with Windows 10 in Kiosk and ensured these were locked down via GPO’s, prepared them for penetration testing and rolled out to 60+ Fire appliances for West Sussex.Configuration and deployment of TomTom bridge (android) hardware to 100+ vehicles.Panasonic Toughbook hardware commissioning with full project management, configuration and deployment.Creation of training documentation and delivery to Fire personal on new systems.SQL Server management of risk critical servers.Management of Vodafone Contract and configuration and deployment of mobile phone devices including Apple and Android.

Bognor Regis

Worked on a part-time basis at weekends and some evenings looking after the whole IT range of the company. This was building, servicing and fixing machines. Creating Presentations, databases, WebPages and complicated excel spreadsheets.

Leatherhead Uk

Analyze user requirements, procedures, and problems to automate processing or improve existing HR information systems.Coordinate access and use of the SAP systems and various daily duties necessary to maintain system quality and data integrity.Main Duties in the role:Liaison with HR and ITMaintaining and updating documentationSAP MaintenanceData CleansingProducing Reports using Argus and Business ObjectsResponding to e-mails and being on the phone for support.

Portsmouth, United Kingdom

1st Level support to internal customers within IGS. The systems supported by this team include applications that are used by ITS/BIS/SO/LS in the day to day running of their business when providing support to IBM’s customer base.Responsibility for user problems and queries reported to the team, performing initial problem determination and managing them through to resolution. This can be either an administrative, or a technical role, which often requires the support specialist to manage the interface between the user and 2nd level support.

Portsmouth, United Kingdom

Main duties and responsibilities:To proactively monitor the test environments (SAP) used in GITM (IBM Customer) tests. To identify and resolve infrastructure problems prior to the testers commencing tasks.Link testing and timely reporting; performing PD to determine the point of failure, problem application or link, and then raising a problem record on the team responsible to resolve them. (Keeping to our SLA’s and DOU’s at all times)

Chichester Uk

Itil 4Th Edition Foundation, Pass

Ilm Level 5 Leadership And Management, Pass

Fa Level 1 In Coaching Football

Level 3 In Education And Training

Prince2 Practitioner

Installation Of Mobile Radio Land Based Vehicles (Fcs1362)

Hnc, Business And Computing

Btec, Computer Studies

Gcse