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Timur T. is listed as Team Lead in Sherweb (Customer Success) I Retention, KPI, SaaS & Customer Satisfaction I Awarded multiple time as best Team KPIs at Sherweb, a company with 712 employees, based in Longueuil, Quebec, Canada. AeroLeads shows a matched LinkedIn profile for Timur T..
Timur T. previously worked as M365 Support Lead I (Value Guidance) at Sherweb and M365 Support Lead I at Sherweb. Timur T. holds Computer Support Specialist from Institut Teccart.
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Customer Experience Expert with a 15-year track record of delivering outstanding service in the global SaaS industry. I'm dedicated to ensuring customer satisfaction and success, with a proven history as a top performer. With a strong IT background and a passion for building lasting relationships, I excel in collaborating with internal teams to anticipate customer needs and provide effective solutions.Throughout my career, I've consistently achieved high retention rates, engagement levels, and growth, earning positive feedback from clients. I specialize in onboarding small and medium-sized businesses, partnering with them to optimize product usage and troubleshoot issues, ensuring their success with user-friendly solutions.In my role as M365 Support Lead, I coached and mentored teams to surpass KPIs, consistently achieving exceptional Customer Satisfaction Scores. I'm known for my problem-solving abilities, innovative approaches, and my commitment to delivering world-class service.I'm fluent in English, native in Turkish, and have a limited proficiency in French. As a motivated, creative, and organized professional, I'm excited to contribute my expertise to your organization's success.
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Montreal, Quebec, Canada
- Empowering the small and medium-sized businesses with their current products.- Provide the customers with B2B support and understand their needs then provide the correct feedback regarding their subscriptions.- Make sure customer retention improves by proper usage of the products and educate and onboard the new users.- Maintaining the KPI based on SLA..
Longueuil, Quebec, Canada
- Act as the main point of contact for a team of technical advisors.- Assure complete customer satisfaction by respecting Sherweb’s high quality standards andvalues.- Monitor, meet and exceed main team KPIs.- Provide coaching and share your knowledge with team members to improve their skills.- Manage supervisor callbacks, as well as files involving.
Longueuil, Quebec, Canada
- Under process being supervisor.- Managing the teams and coaching them.- Responsible from a team, learning management, organization, PowerBI, report analysis, time sheet control, technical support, handling the customer satisfaction.- This is the internal promotion program that end of the program will be officially become a supervisor.
Longueuil, Quebec, Canada
Technical Advisor, Office 365 SherWeb Longueuil, QC -Provide world-class customer service to our business clients by telephone, email or chat -Analyze and solve technical problems related to our Microsoft services, notably Office 365 -Use virtual machines to troubleshoot various software used by our clients -Guide our clients through the resolution of.
- Give technical support to the administrative and sales teams;- Data entry on the company’s website;- Develop new worksheets on Excel for the Administrative department.
Bursa, Turkey
Men section responsible:- Organize team schedule;- Training and coaching the team;- Responsible for orders and tracking the sales;- Apply the universal visual standards in the store;- Schedule with other supervisors and cover the store management;- Create a team spirit and reach the targets with empathy and fun;- Report to District Manager.
Bursa, Turkey
Salesman and visualizer- Responsible for Men Section of the store: restocking, visualizing the universal standard and engaging with customers demands to give feedback to the Store General manager. - Engaged in the task of make clients become loyal customers for the store’s portfolio.
Other employees you can reach at sherweb.com. View company contacts for 712 employees →
Neville Cabaneros
Colleague at SherwebMontreal, Quebec, Canada, Canada
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Shiv Kumar
Colleague at SherwebNew Delhi, Delhi, India, India
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Vikram Sharma
Colleague at SherwebNew Delhi, Delhi, India, India
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Elisabeth Duchesne
Colleague at SherwebPrévost, Quebec, Canada, Canada
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Andrew D.
Colleague at SherwebCanada, Canada
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Hunter Mcgregor
Colleague at SherwebSaskatoon, Saskatchewan, Canada, Canada
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Sara Lacroix
Colleague at SherwebSherbrooke, Quebec, Canada, Canada
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Guillaume Boisvert
Colleague at SherwebSherbrooke, Quebec, Canada, Canada
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Maurice Enema
Colleague at SherwebMontreal, Quebec, Canada, Canada
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Maxim Roy
Colleague at SherwebSherbrooke, Quebec, Canada, Canada
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I'm preparing for certificate Programe
Quick answers generated from the profile data available on this page.
Timur T. works for Sherweb.
Timur T. is listed as Team Lead in Sherweb (Customer Success) I Retention, KPI, SaaS & Customer Satisfaction I Awarded multiple time as best Team KPIs at Sherweb.
Timur T. is based in Longueuil, Quebec, Canada while working with Sherweb.
Timur T. has worked for Sherweb, Neway For You, and Inditex.
Timur T.'s colleagues at Sherweb include Neville Cabaneros, Shiv Kumar, Vikram Sharma, Elisabeth Duchesne, and Andrew D..
You can use AeroLeads to view verified contact signals for Timur T. at Sherweb, including work email, phone, and LinkedIn data when available.
Timur T. holds Computer Support Specialist from Institut Teccart.
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