Tim Tuzhba Email & Phone Number

Moscow, RU

Moscow

Moscow, Moscow City, Russia

• Flocktory is an omnichannel SaaS platform for marketing, on-site personalization and CRM tasks.
• Leading a Customer Success team of 5 people, managing, overseeing and optimising the customer experience and increasing customer retention and engagement
• Together with our CCO, developed and implemented a new motivational system connected to company’s KPIs for the Commercial Team. It helped to forecast salary expenses and reduce the time required for maintenance from 8h.
• Reviewed the contents of the modules, ensured the relevance of the topics and set shorter deadlines in the onboarding programme for new recruits to the Customer Success Team, which helped to onboard new team members.
• Constantly improved commercial, legal and credit control processes by introducing digital and strategic solutions to increase the speed of decision-making
• Launched new products together with the Product Team, such as CDP and Product A/B testing software, and took ownership of Customer Development, Presales, Pilot runs and the Upselling process for these products

Moscow, Russian Federation

• Hired, trained and led a team of 4 account managers and increased ARR YoY by more than 40% through upselling to existing clients.
• Regularly exceeded quarterly revenue targets by an average of 10%.
• Demonstrated crisis management skills during the first wave of COVID by offering to use monetisation products to clients (previously offered only to traffic providers). As a result, this helped to save over 25% MRR and.
• Collaborated with Alfa Bank, the largest private bank in Russia ranked 4th in terms of assets, and increased the conversion of credit cards by 15% due to the optimisation of the Customer Journey. Shared the expert.
• Participated in the Russian Tech Week 2021 as a guest speaker with the presentation “Second Party Data for First Party Problems“

Moscow, Russian Federation

• Mentored 7 Junior Account Managers and helped 3 of them grow to AM positions.
• Increased MRR by 300% through adding new clients to my portfolio and upselling new products (MarTech and Performance products, such as Onsite Personalisation, Direct Marketing and Lead Generation) to existing clients.
• Increased MRR from my top client by 1000% through upselling a product originally not intended for banking clients, which opened a new stream of income for Flocktory.

Moscow, Russian Federation

• Maintained the attrition rate of under 5% through building relationships with clients and constantly improving product performance.
• Increased MRR of top clients by up to 5 times through upselling and performance increases in products charged by last click orders.

Invited to be a Customer Success Coach for the Catalyst Coaching Corner, an application-based program that pairs people who are aspiring to become Customer Success Leaders or who wish to elevate their Customer Success career with experienced industry leaders for monthly coaching sessions.

Moscow, Russian Federation

• Increased the number of booked nights by 2 times YoY through building relationships with clients and proactively advising them on the features and possibilities of the booking.com platform.

Moscow, Russian Federation

• Had face-to-face meetings with more than 200 hoteliers through hosting pre-season events, therefore ensuring the necessary capacity of available hotels during the high season.
• Had the largest number of personal pre-opening meetings (500+) in the Moscow office.

Amsterdam Area, Netherlands

• Regularly a top performer by the number of added properties to the website (200+ properties per month on average).

Moscow, Russian Federation

• Took ownership for price and tax calculations for international overland shipments.

Moscow, Russian Federation

• Employed by Bilfinger HSG Facility Management.
• In addition to full-time university studies, provided support to the Real Estate and Operations Team (coordinated office relocation, organised storage places, sent outbound documents, etc.).

Master Of Science (Ms), Business Studies, Gpa 7,5

Thesis “Country of Origin Effects and Foreign IPO Success: Investigating the relationship between Investment Freedom and Foreign IPO.

Bachelor'S Degree, Economics

Thesis “ The development of a logistics operator on Russian Dairy market. Case study of Kuehne + Nagel Russia”

Exchange, Business Administration