Tim Upton Email and Phone Number
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Tim is an experienced Interim Programme Manager/ Senior Project Manager. His knowledge and expertise spans a wide range of programmes, methodologies and lifecycles. He is skilled in structuring projects, mobilising programmes, developing high-quality cross-organisational teams and leading the delivery of complex business transformation and technical integration programmes.Tim believes that the major reason businesses continue to face significant challenges in complex change programme delivery is due to overlooking the fundamental importance of ‘soft’ skills development, which is something he is passionate about addressing. Through this, he is able to afford significant added value to Programmes through indirect coaching and mentoring of soft skills – for example Leadership, Team Building etc. and some of his work in this area is available here - www.huddlteam.co.uk/blogThroughout his career, he has worked on numerous programme mobilisations, turnarounds and deliveries - following mergers and acquisitions (M&A), outsourcing or operational restructuring – where the cultural context can be particularly challenging.Tim has also delivered Business Architecture changes and TOM (Target Operating Model) developments, which gives him an extensive understanding of risks and challenges associated with business operational design, technical integrations, and wider business change and adoption.Tim compliments experience with specialist knowledge of multiple programme management practices and life cycles (both Agile & Waterfall) – and critically how to complement them with leadership and motivational skills.Having worked across a number of industry sectors including Financial Services, Retail, Logistics, Housing, Telecommunications & Contact Centres, Tim is able to bring a wealth of experience and best practice to your next Programme challenge.
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Chief Operating OfficerDeploy12 (Was Huddl) Nov 2018 - PresentLeeds, Yorkshire, GbChief Operating Officer at deploy12. deploy12 are your trusted transformational change delivery partner that prides itself on resilience, experience and success. We always provide excellent value, we embrace strategy and master delivery. Our talented people will make your business outcomes a reality.It’s in our DNA. -
Project ManagerHope For Justice And Slave-Free Alliance May 2020 - Apr 2024Manchester, Greater Manchester, GbWhilst working on the development of the Huddl consultancy I am also helping Hope for Justice, part time, to assess and migrate their UK case management system & processes. -
Project ManagerUndisclosed - Retail Jan 2020 - May 2020Asked by the UK CEO to coordinate the planning and due diligence response for a Northern based retail client, to a European based bank's proposed takeover of the organisation’s financial services business.
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Programme ManagerYorkshire Housing Jul 2018 - Oct 2018Leeds, West Yorkshire, GbFollowing the removal of the incumbent Programme Manager and Transformation Director, had to establish an immediate presence, quickly building trust, and establish credibility across multiple stakeholders. Assessed, restructured and re-mobilised the circa £12m cost business transformation Programme - ensuring momentum was restored.Full E2E business transformation, including TOM (target operating model) design, organization and location restructuring, channel migration, business process redesign and 3rd party COTs package procurement. -
Delivery ManagerYorkshire Building Society Group Mar 2017 - May 2018Bradford, West Yorkshire, GbAsked to take control of an in-flight £10m COTS package (NICE Actimize) business and technical integration Programme, in difficulty following the departure of the in-situ Delivery Manager. Assessed and restructured the Programme, then led the team to deliver the first successful 3rd Party platform integration at YBS.The project delivered Watch List Filtering technology, and included business policy & process redesign, technical design, platform integration, build, and business implementation. -
Design Authority, Business Readiness Pm, Then Programme ManagerYorkshire Building Society Group May 2015 - Mar 2017Bradford, West Yorkshire, GbInitially asked to complete a Programme review, of a £26m cost, FICO DM9 (Debt Manager 9) platform integration, then worked as the Design Authority. Later appointed Programme Manager to oversee an external strategic assessment, by PWC (Price Waterhouse Coopers), then subsequently guided the team through a difficult and challenging closure.My most challenging Programme – the key achievement was being open and honest with the Sponsors and Chief Operating Officer that the Programme was irrecoverable, which led to a strategic assessment and subsequent closure. Many significant lessons learned on this assignment. -
Senior Project ManagerTnt Nov 2014 - May 2015Hoofddorp, North-Holland, NlAppointed by the Chief Architect to develop the Business Transformation Roadmap for TNT's €600m worldwide "Simplify & Transform" Programme.Responsible for vendor selection, RFI, RFP, delivery and deployment into TNT, of Mega's HOPEX Enterprise Architecture design platform in just 6 weeks. -
Design AuthorityCapita Aug 2013 - May 2014London, England, GbFacilitated the delivery of the combined business and technical Architectural Blueprint, and TOM (Target Operating Model) in just 8 months, against complex contractual, and challenging cultural issues. Engaged as the Design Authority as O2 migrates its customer service operations and supporting systems to Capita, as part of a £1bn, 10-year outsourcing agreement. -
Programme ManagerThe Very Group Jan 2013 - Jul 2013Liverpool, GbTaking control of a project that had failed on 2 previous occasions, I revived a multi-organisational team to deliver 3 in-flight, concurrent, business critical logistics and warehousing projects. The projects included the integration of a consumer online diary booking system, the roll out of Saturday deliveries, the provision of colour dispatch note printing across 3 warehouses (600 printers/ 500k despatch notes per day) with existing legacy systems and business processes. -
Project Management ConsultantRedcats Jan 2012 - Jan 2013Paris, FrInvited by the UK CEO to provide external expertise to the Programme Manager, to quality assure the Programme as LaRedoute, migrate their retail credit operations from a legacy platform, to Tieto/Sopra Steria's ICS (Instalment Credit Suite) package. Balancing a mentoring role, a quality assurance role, maintaining credibility and respect, alongside representing the CEO’s interests within the Programme. -
Design Lead, Then Programme ManagerYodel / Home Delivery Network Feb 2011 - Jan 2012Liverpool, Merseyside , GbHaving previously worked with the Customer Service Director, I was invited to mobilise and manage the design and delivery of processes & systems for a £16m/year benefit Programme to introduce Couriers into the YODEL parcel delivery network (following the DHL domestic/HDNL merger). -
Senior Project ManagerThe Very Group Oct 2010 - Dec 2010Liverpool, GbChosen because of my ability to guide senior stakeholders through the translation and prioritisation of complex (and sometimes vague) regulatory requirements, mobilized the team that translated the CCD (Consumer Credit Directive) 2010 legislation into a series precise business changes, then delivered the changes within 3 months. -
Programme ManagerThe Very Group Sep 2009 - Oct 2010Liverpool, GbCreated a multidisciplinary team across buying, merchandising, trading, customer services & technology groups to scope, define and build and deploy “Value Deals” (e.g. buy one get one free) as Shop Direct react to market conditions, requiring the promotion of multi-channel retail offers. Delivered a multi-channel (eCommerce, Voice, Paper), multi-component technical integration (ATG7, Endeca, Middleware, Legacy) on schedule and broadly on the £1.2m budget. -
Snr Project ManagerThe Very Group Jan 2009 - Aug 2009Liverpool, GbRequested by the Director of Change to manage the business wide changes associated with the Woolworths brand integration (Brand/Marketing/Creative briefs, web creative design, site development, asset creation, business demand modelling, buying, merchandising and warehouse & logistics changes). -
Programme Review LeadName Withheld Jun 2010 - Jul 2010Recruited by a small private Consultancy to assess a £150m cost, in-flight UK transformation programme for a privately-owned UK clothing retailer.
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Relationship ManagerThe Very Group Jan 2008 - Nov 2008Liverpool, GbAsked by Shop Direct Group Limited to negotiate and manage the relationship with LaRedoute Catalogues plc ("Redcats") during the sale and acquisition of the Empire Stores Brand, debt and stock to Shop Direct Group Limited. Subsequently managed the transfer of the £90m debt and £26m obsolete stock into the Shop Direct Group. -
Programme ManagerThe Very Group Jun 2007 - Dec 2007Liverpool, GbA short business critical assignment to turn around a failing £3.2m cost, £6m benefit CRM Programme, which included revised strategy formulation, senior stakeholder realignment, business case redefinition & approval, then re-launch. -
Business ArchitectFreemans Mar 2007 - May 2007UsA short engagement at the invitation of the then UK COO to assist in the review of the change programme and define the fiscal year 2007/08 change project set, including Board submission & approval. -
Programme ManagerThe Very Group Jun 2004 - Feb 2007Liverpool, GbAppointed to manage a £35m, 3500 head, 7 site, 3 phase, 3 year contact centre rationalisation following the Littlewoods/ Great Universal Stores merger to create the Shop Direct Group. Concept through requirement definition, process & technology change, organisational restructuring (Inc. TUPE), recruitment, training and live cut-overs with no customer impact. Programme shortlisted in the 2007 Computing Awards for Excellence. Delivered 2 phases in line with 2 immovable deadlines. -
Consultant, Then Project ManagerBradford & Bingley Plc Jul 2003 - Jun 2004Bingley, West Yorkshire, GbBradford & Bingley – Consultant & Business Architect – Jul 2003 to Jun 2004A £5m Programme to outsource both mortgage retail and manufacturing. Role – Initially appointed to manage the mortgage pre-completion selection process (Request for Information & Invitation to Tender), then subsequently the ‘Marketplace’ branch systems developmentExperience – Management of RFI & ITT processes. Creation of financial services, retail business and CRM system design programme -
Programme Manager (Bt Consumer Mobile)Bt Plc Jan 2003 - Jul 2003London, GbA Mobile telephony business development programme which allowed BT to re-enter the mobile telephony market, following the divestment of BT Cellnet (O2), 2 years earlierRole – Responsible for the initiation of a £10m cost program covering strategy, product, proposition, marketing, pricing, channel strategy, customer management, business processes and supporting technologiesExperience – Definition and management of a large scale telecoms retail programme -
Project ManagerBradford & Bingley Plc Sep 2002 - Jan 2003Bingley, West Yorkshire, GbDelivered the business changes associated with a mortgage pre-completion application rollout. -
Programme ManagerCable & Wireless Communications Mar 2001 - Jul 2002Miami, Florida, UsResponsible to the UK VP, mobilised the UK element of the ‘Global Decommissioning Programme’ which delivered £2m of year on year savings to C&W UK, using IBM as the SI partner. -
Business ArchitectVentura Dec 2000 - Mar 2001Leeds, West Yorkshire, GbDesigned the businesses processes and programme structure to support outsourcing of business processes to India. -
Project Manager (Business Development), Then Project Manager (Technical Infrastructure)Science Warehouse Ltd Jun 2000 - Dec 2000Leeds, West Yorkshire, GbDesigned the business architecture and deployed the business processes required to support a new online business start up. -
Project ManagerO2 Uk May 1998 - Jun 2000Reading, England, GbDelivered the £6m budget Mobile Number Portability project across 1/3rd of O2’s customer base.Delivered a £ 1m budget, Jupiter billing system change.Part of the team that re-engineered BT Cellnet’s Customer Service offering onto the Clarify CRM system and Genesys Billing system as part of the £25m budget Legend Programme -
Project Manager, Business Analyst, Analyst Programmer, ProgrammerGus Plc Mar 1986 - Apr 1998GbProject Manager, Business Analyst, Analyst Programmer, Programmer
Tim Upton Skills
Tim Upton Education Details
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Sheffield Hallam UniversityChemistry
Frequently Asked Questions about Tim Upton
What company does Tim Upton work for?
Tim Upton works for Deploy12 (Was Huddl)
What is Tim Upton's role at the current company?
Tim Upton's current role is Chief Operating Officer at deploy12 (was Huddl).
What is Tim Upton's email address?
Tim Upton's email address is ti****@****e.co.uk
What schools did Tim Upton attend?
Tim Upton attended Sheffield Hallam University.
What skills is Tim Upton known for?
Tim Upton has skills like Change Management, Program Management, Outsourcing, Business Transformation, Business Analysis, Stakeholder Management, Project Planning, Project Delivery, Business Strategy, Telecommunications, Retail, Governance.
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