Tim Upton

Tim Upton Email and Phone Number

Chief Operating Officer at deploy12 (was Huddl) @ deploy12 (was Huddl)
Tim Upton's Location
Blackburn, England, United Kingdom, United Kingdom
Tim Upton's Contact Details

Tim Upton personal email

n/a
About Tim Upton

Tim is an experienced Interim Programme Manager/ Senior Project Manager. His knowledge and expertise spans a wide range of programmes, methodologies and lifecycles. He is skilled in structuring projects, mobilising programmes, developing high-quality cross-organisational teams and leading the delivery of complex business transformation and technical integration programmes.Tim believes that the major reason businesses continue to face significant challenges in complex change programme delivery is due to overlooking the fundamental importance of ‘soft’ skills development, which is something he is passionate about addressing. Through this, he is able to afford significant added value to Programmes through indirect coaching and mentoring of soft skills – for example Leadership, Team Building etc. and some of his work in this area is available here - www.huddlteam.co.uk/blogThroughout his career, he has worked on numerous programme mobilisations, turnarounds and deliveries - following mergers and acquisitions (M&A), outsourcing or operational restructuring – where the cultural context can be particularly challenging.Tim has also delivered Business Architecture changes and TOM (Target Operating Model) developments, which gives him an extensive understanding of risks and challenges associated with business operational design, technical integrations, and wider business change and adoption.Tim compliments experience with specialist knowledge of multiple programme management practices and life cycles (both Agile & Waterfall) – and critically how to complement them with leadership and motivational skills.Having worked across a number of industry sectors including Financial Services, Retail, Logistics, Housing, Telecommunications & Contact Centres, Tim is able to bring a wealth of experience and best practice to your next Programme challenge.

Tim Upton's Current Company Details
deploy12 (was Huddl)

Deploy12 (Was Huddl)

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Chief Operating Officer at deploy12 (was Huddl)
Tim Upton Work Experience Details
  • Deploy12 (Was Huddl)
    Chief Operating Officer
    Deploy12 (Was Huddl) Nov 2018 - Present
    Leeds, Yorkshire, Gb
    Chief Operating Officer at deploy12. deploy12 are your trusted transformational change delivery partner that prides itself on resilience, experience and success. We always provide excellent value, we embrace strategy and master delivery. Our talented people will make your business outcomes a reality.It’s in our DNA.
  • Hope For Justice And Slave-Free Alliance
    Project Manager
    Hope For Justice And Slave-Free Alliance May 2020 - Apr 2024
    Manchester, Greater Manchester, Gb
    Whilst working on the development of the Huddl consultancy I am also helping Hope for Justice, part time, to assess and migrate their UK case management system & processes.
  • Undisclosed - Retail
    Project Manager
    Undisclosed - Retail Jan 2020 - May 2020
    Asked by the UK CEO to coordinate the planning and due diligence response for a Northern based retail client, to a European based bank's proposed takeover of the organisation’s financial services business.
  • Yorkshire Housing
    Programme Manager
    Yorkshire Housing Jul 2018 - Oct 2018
    Leeds, West Yorkshire, Gb
    Following the removal of the incumbent Programme Manager and Transformation Director, had to establish an immediate presence, quickly building trust, and establish credibility across multiple stakeholders. Assessed, restructured and re-mobilised the circa £12m cost business transformation Programme - ensuring momentum was restored.Full E2E business transformation, including TOM (target operating model) design, organization and location restructuring, channel migration, business process redesign and 3rd party COTs package procurement.
  • Yorkshire Building Society Group
    Delivery Manager
    Yorkshire Building Society Group Mar 2017 - May 2018
    Bradford, West Yorkshire, Gb
    Asked to take control of an in-flight £10m COTS package (NICE Actimize) business and technical integration Programme, in difficulty following the departure of the in-situ Delivery Manager. Assessed and restructured the Programme, then led the team to deliver the first successful 3rd Party platform integration at YBS.The project delivered Watch List Filtering technology, and included business policy & process redesign, technical design, platform integration, build, and business implementation.
  • Yorkshire Building Society Group
    Design Authority, Business Readiness Pm, Then Programme Manager
    Yorkshire Building Society Group May 2015 - Mar 2017
    Bradford, West Yorkshire, Gb
    Initially asked to complete a Programme review, of a £26m cost, FICO DM9 (Debt Manager 9) platform integration, then worked as the Design Authority. Later appointed Programme Manager to oversee an external strategic assessment, by PWC (Price Waterhouse Coopers), then subsequently guided the team through a difficult and challenging closure.My most challenging Programme – the key achievement was being open and honest with the Sponsors and Chief Operating Officer that the Programme was irrecoverable, which led to a strategic assessment and subsequent closure. Many significant lessons learned on this assignment.
  • Tnt
    Senior Project Manager
    Tnt Nov 2014 - May 2015
    Hoofddorp, North-Holland, Nl
    Appointed by the Chief Architect to develop the Business Transformation Roadmap for TNT's €600m worldwide "Simplify & Transform" Programme.Responsible for vendor selection, RFI, RFP, delivery and deployment into TNT, of Mega's HOPEX Enterprise Architecture design platform in just 6 weeks.
  • Capita
    Design Authority
    Capita Aug 2013 - May 2014
    London, England, Gb
    Facilitated the delivery of the combined business and technical Architectural Blueprint, and TOM (Target Operating Model) in just 8 months, against complex contractual, and challenging cultural issues. Engaged as the Design Authority as O2 migrates its customer service operations and supporting systems to Capita, as part of a £1bn, 10-year outsourcing agreement.
  • The Very Group
    Programme Manager
    The Very Group Jan 2013 - Jul 2013
    Liverpool, Gb
    Taking control of a project that had failed on 2 previous occasions, I revived a multi-organisational team to deliver 3 in-flight, concurrent, business critical logistics and warehousing projects. The projects included the integration of a consumer online diary booking system, the roll out of Saturday deliveries, the provision of colour dispatch note printing across 3 warehouses (600 printers/ 500k despatch notes per day) with existing legacy systems and business processes.
  • Redcats
    Project Management Consultant
    Redcats Jan 2012 - Jan 2013
    Paris, Fr
    Invited by the UK CEO to provide external expertise to the Programme Manager, to quality assure the Programme as LaRedoute, migrate their retail credit operations from a legacy platform, to Tieto/Sopra Steria's ICS (Instalment Credit Suite) package. Balancing a mentoring role, a quality assurance role, maintaining credibility and respect, alongside representing the CEO’s interests within the Programme.
  • Yodel /  Home Delivery Network
    Design Lead, Then Programme Manager
    Yodel / Home Delivery Network Feb 2011 - Jan 2012
    Liverpool, Merseyside , Gb
    Having previously worked with the Customer Service Director, I was invited to mobilise and manage the design and delivery of processes & systems for a £16m/year benefit Programme to introduce Couriers into the YODEL parcel delivery network (following the DHL domestic/HDNL merger).
  • The Very Group
    Senior Project Manager
    The Very Group Oct 2010 - Dec 2010
    Liverpool, Gb
    Chosen because of my ability to guide senior stakeholders through the translation and prioritisation of complex (and sometimes vague) regulatory requirements, mobilized the team that translated the CCD (Consumer Credit Directive) 2010 legislation into a series precise business changes, then delivered the changes within 3 months.
  • The Very Group
    Programme Manager
    The Very Group Sep 2009 - Oct 2010
    Liverpool, Gb
    Created a multidisciplinary team across buying, merchandising, trading, customer services & technology groups to scope, define and build and deploy “Value Deals” (e.g. buy one get one free) as Shop Direct react to market conditions, requiring the promotion of multi-channel retail offers. Delivered a multi-channel (eCommerce, Voice, Paper), multi-component technical integration (ATG7, Endeca, Middleware, Legacy) on schedule and broadly on the £1.2m budget.
  • The Very Group
    Snr Project Manager
    The Very Group Jan 2009 - Aug 2009
    Liverpool, Gb
    Requested by the Director of Change to manage the business wide changes associated with the Woolworths brand integration (Brand/Marketing/Creative briefs, web creative design, site development, asset creation, business demand modelling, buying, merchandising and warehouse & logistics changes).
  • Name Withheld
    Programme Review Lead
    Name Withheld Jun 2010 - Jul 2010
    Recruited by a small private Consultancy to assess a £150m cost, in-flight UK transformation programme for a privately-owned UK clothing retailer.
  • The Very Group
    Relationship Manager
    The Very Group Jan 2008 - Nov 2008
    Liverpool, Gb
    Asked by Shop Direct Group Limited to negotiate and manage the relationship with LaRedoute Catalogues plc ("Redcats") during the sale and acquisition of the Empire Stores Brand, debt and stock to Shop Direct Group Limited. Subsequently managed the transfer of the £90m debt and £26m obsolete stock into the Shop Direct Group.
  • The Very Group
    Programme Manager
    The Very Group Jun 2007 - Dec 2007
    Liverpool, Gb
    A short business critical assignment to turn around a failing £3.2m cost, £6m benefit CRM Programme, which included revised strategy formulation, senior stakeholder realignment, business case redefinition & approval, then re-launch.
  • Freemans
    Business Architect
    Freemans Mar 2007 - May 2007
    Us
    A short engagement at the invitation of the then UK COO to assist in the review of the change programme and define the fiscal year 2007/08 change project set, including Board submission & approval.
  • The Very Group
    Programme Manager
    The Very Group Jun 2004 - Feb 2007
    Liverpool, Gb
    Appointed to manage a £35m, 3500 head, 7 site, 3 phase, 3 year contact centre rationalisation following the Littlewoods/ Great Universal Stores merger to create the Shop Direct Group. Concept through requirement definition, process & technology change, organisational restructuring (Inc. TUPE), recruitment, training and live cut-overs with no customer impact. Programme shortlisted in the 2007 Computing Awards for Excellence. Delivered 2 phases in line with 2 immovable deadlines.
  • Bradford & Bingley Plc
    Consultant, Then Project Manager
    Bradford & Bingley Plc Jul 2003 - Jun 2004
    Bingley, West Yorkshire, Gb
    Bradford & Bingley – Consultant & Business Architect – Jul 2003 to Jun 2004A £5m Programme to outsource both mortgage retail and manufacturing. Role – Initially appointed to manage the mortgage pre-completion selection process (Request for Information & Invitation to Tender), then subsequently the ‘Marketplace’ branch systems developmentExperience – Management of RFI & ITT processes. Creation of financial services, retail business and CRM system design programme
  • Bt Plc
    Programme Manager (Bt Consumer Mobile)
    Bt Plc Jan 2003 - Jul 2003
    London, Gb
    A Mobile telephony business development programme which allowed BT to re-enter the mobile telephony market, following the divestment of BT Cellnet (O2), 2 years earlierRole – Responsible for the initiation of a £10m cost program covering strategy, product, proposition, marketing, pricing, channel strategy, customer management, business processes and supporting technologiesExperience – Definition and management of a large scale telecoms retail programme
  • Bradford & Bingley Plc
    Project Manager
    Bradford & Bingley Plc Sep 2002 - Jan 2003
    Bingley, West Yorkshire, Gb
    Delivered the business changes associated with a mortgage pre-completion application rollout.
  • Cable & Wireless Communications
    Programme Manager
    Cable & Wireless Communications Mar 2001 - Jul 2002
    Miami, Florida, Us
    Responsible to the UK VP, mobilised the UK element of the ‘Global Decommissioning Programme’ which delivered £2m of year on year savings to C&W UK, using IBM as the SI partner.
  • Ventura
    Business Architect
    Ventura Dec 2000 - Mar 2001
    Leeds, West Yorkshire, Gb
    Designed the businesses processes and programme structure to support outsourcing of business processes to India.
  • Science Warehouse Ltd
    Project Manager (Business Development), Then Project Manager (Technical Infrastructure)
    Science Warehouse Ltd Jun 2000 - Dec 2000
    Leeds, West Yorkshire, Gb
    Designed the business architecture and deployed the business processes required to support a new online business start up.
  • O2 Uk
    Project Manager
    O2 Uk May 1998 - Jun 2000
    Reading, England, Gb
    Delivered the £6m budget Mobile Number Portability project across 1/3rd of O2’s customer base.Delivered a £ 1m budget, Jupiter billing system change.Part of the team that re-engineered BT Cellnet’s Customer Service offering onto the Clarify CRM system and Genesys Billing system as part of the £25m budget Legend Programme
  • Gus Plc
    Project Manager, Business Analyst, Analyst Programmer, Programmer
    Gus Plc Mar 1986 - Apr 1998
    Gb
    Project Manager, Business Analyst, Analyst Programmer, Programmer

Tim Upton Skills

Change Management Program Management Outsourcing Business Transformation Business Analysis Stakeholder Management Project Planning Project Delivery Business Strategy Telecommunications Retail Governance Programme Delivery Data Migration Call Center Application Development Business Change Management Consultancy Supplier Management Change Leadership Business Process Prince2 Management Business Process Improvement Strategy Project Management Mergers And Acquisitions Interim Management Divestitures New Product Implementations Proposition Development Call Centers Integration Mobile Devices Software Development Team Leadership E Commerce Training Crm Consulting Leadership Risk Management Project Portfolio Management Supply Management Team Management Process Improvement Pmo It Strategy

Tim Upton Education Details

  • Sheffield Hallam University
    Sheffield Hallam University
    Chemistry

Frequently Asked Questions about Tim Upton

What company does Tim Upton work for?

Tim Upton works for Deploy12 (Was Huddl)

What is Tim Upton's role at the current company?

Tim Upton's current role is Chief Operating Officer at deploy12 (was Huddl).

What is Tim Upton's email address?

Tim Upton's email address is ti****@****e.co.uk

What schools did Tim Upton attend?

Tim Upton attended Sheffield Hallam University.

What skills is Tim Upton known for?

Tim Upton has skills like Change Management, Program Management, Outsourcing, Business Transformation, Business Analysis, Stakeholder Management, Project Planning, Project Delivery, Business Strategy, Telecommunications, Retail, Governance.

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