Timur Maslov Email and Phone Number

Always greet and welcome guests promptly in a warm and friendly manner.Always thank and give fond farewell to guests conveying anticipation for their next visit.Has a good knowledge of menu and presentation standards.Speak with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette.Able to answer any questions regarding menu and assist with menu selections.Able to anticipate any unexpected guest need and reacts promptly and tactfully.Set tables according to type of event and service Ensures that hotel brand standards and SOP's are consistently implemented.Work with fellow staffs and manager to ensure that the restaurant achieves its full potential.

Anticipating and attentively handling guest needs orconcernsSelling tickets for different activities, dinners, and special eventsLogging guest interactions via email, phone, and in-person in a computer systemCompiling feedback to help management improve guest relations policies

CUSTOMER SERVICE REPRESENTATIVEBuilding a strong working knowledge of the companyprocedures and protocolsExuding friendliness, professionalism, and enthusiasm forthe company's missionTraining new sales professionals and providing coaching asneeded to maintain company sales successAdhering to all company rules and regulations

Bringing excellent customer service skills and acommitment to customer satisfactionDoubling client base by researching competitive advantagewhile targeting prospective client needsDiscussing promotions, products, and anything pertainingto better and more satisfactory service for the customerAccurately verifying information and updating informationdatabases as necessaryProviding customers with quality assistance through phonecalls/emails