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Timur Pilipchuk Email & Phone Number
Client Services Manager
at
Intermedia
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Who is Timur Pilipchuk? Overview
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Quick answer
Timur Pilipchuk is listed as Client Services Manager at Intermedia, based in Tbilisi, Georgia. AeroLeads shows a matched LinkedIn profile for Timur Pilipchuk.
Timur Pilipchuk previously worked as Client Services Team Captain at Intermedia Cloud Communications and Technical Support Engineer at Intermedia Cloud Communications. Timur Pilipchuk holds Bachelor'S Degree, Software Engineering And Information Systems Management from Saint Petersburg State University Of Aerospace And Instrumentation.
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Intermedia
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Profile bio
About Timur Pilipchuk
Timur Pilipchuk is a Client Services Manager at Intermedia.
Current workplace
Timur Pilipchuk's current company
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4 roles
Timur Pilipchuk work experience
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Client Services Manager
Current- Contributed to improving company NPS and customer satisfaction;- Successfully decreased issue resolution time for EMEA customers;- Managed Incidents and communicated with affected customers and stakeholders;- Created and conducted employee training and knowledge checks;- Organized and facilitated regular team and department meetings; - Handled escalation cases and calls from customers and Development teams;- Organized and facilitated feedback sharing with Development and QA teams;- Supervised and coached VoIP support teams;- Presented KPIs to stakeholders and strategic partners;- Controlled case, call, chat and feedback queues.
Feb 2021 - Present
Client Services Team Captain
- Managed Incidents and communicated with affected customers and stakeholders;- Created and conducted employee training and knowledge checks;- Organized and facilitated regular team and department meetings; - Handled escalation cases and calls from customers and Development teams;- Organized and facilitated feedback sharing with Development and QA teams;- Supervised and coached VoIP support teams;- Presented KPIs to stakeholders and strategic partners;- Controlled case, call, chat and feedback queues.
Feb 2019 - Feb 2021
Technical Support Engineer
- Performed troubleshooting of network issues through remote sessions;- Configured and performed troubleshooting of different VOIP devices (NEC, Polycom, Yealink, Cisco, Grandstream, and others);- Created articles for newly released features and products and modified existing knowledge base content (https://kb.intermedia.net/);- Conducted and analyzed packet captures (PCAP);- Analyzed SIP traces and application logs;- Gathered information, replicated, and documented problems for further escalation to other departments if required;- Configured different routers and firewalls in order to properly work with the VOIP system (e.g. SonicWall, Mikrotik, Ubiquiti, Cisco Meraki etc.);- Configured Softphone and Web-conference applications (Intermedia Unite, Bria, etc.).
Dec 2017 - Feb 2019
1 education record
Timur Pilipchuk education
FAQ
Frequently asked questions about Timur Pilipchuk
Quick answers generated from the profile data available on this page.
What company does Timur Pilipchuk work for?
Timur Pilipchuk works for Intermedia.
What is Timur Pilipchuk's role at Intermedia?
Timur Pilipchuk is listed as Client Services Manager at Intermedia.
Where is Timur Pilipchuk based?
Timur Pilipchuk is based in Tbilisi, Georgia while working with Intermedia.
What companies has Timur Pilipchuk worked for?
Timur Pilipchuk has worked for Intermedia and Intermedia Cloud Communications.
How can I contact Timur Pilipchuk?
You can use AeroLeads to view verified contact signals for Timur Pilipchuk at Intermedia, including work email, phone, and LinkedIn data when available.
What schools did Timur Pilipchuk attend?
Timur Pilipchuk holds Bachelor'S Degree, Software Engineering And Information Systems Management from Saint Petersburg State University Of Aerospace And Instrumentation.
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