Responsibilities:- Develop and execute sales strategies that align with company goals.- Lead and manage the sales team with coaching, guidance, and support.- Build and maintain relationships with customers, partners, and industry experts.- Manage sales pipeline to achieve revenue targets.- Collaborate with other departments to drive growth across the organization.- Identify new business opportunities and innovative ways to drive revenue growth.

The Head of Client Care monitor, manage and grow client services worldwide. The main focuses are maintaining high level of client’s satisfaction, working with Support champions and closely with Development and Sales departments.Key responsibilities:- Constantly improve quality of phone, chat and email support- Plan and organise projects of the department- Hire, train and further develop Support Champions- Trace KPIs, report directly to CEO and take actions to meet the required level- Constantly improve and grow knowledge management- Provide insights for improvement of client service and manage implementation process- Improve client engagement to products by creating educational content: video, help articles, webinars- Actively participate in improving cross-department communication processes with leads and clients

The main responsibility is to contribute to Mars Inc. success by providing leadership, direction and supervision within the Mars Service Desk analysts in a continuous support environment while acting in accordance with Mars 5 principles.Key Responsibilities:• Lead incident and knowledge management and establish service level agreements. • Establish training, provide feedback and coaching to the analysts.• Supervise the analysts through managing performance, addressing relationship issues, and making sound hiring decisions. • Provide data and reporting of KPI’s to service desk management team in ad-hoc, weekly, monthly. • Identify problem root causes and implement changes which will lead to increased levels of service to the customers.• Serve as communication conduit across support teams.

Ensure that in partnership with, and coached by, the IKEA Food Manager IKEA storeFood Service operations run effectively and profitably.Home furnishing sales are supported by providing customers with visually appealing, great tasting, and nutritious food and beverages with a Swedish profile at low prices in accordance with the IKEA Concept. Key Responsibilities:• Help lead the recruitment, selection, coaching, supervision and development of all Food Service co-workers.• Optimize the financial development and performance of IKEA Food’s own P&L via goal setting, budgeting, follow-up and forecasting.• Contribute to the development of annual action plans to execute Business Plans and Commercial goals.• Contribute to, and ensure the participation of, Food Services in all marketing and in-store promotional activities.• Develop collaborative relationships within IKEA at store, national and international levels and also externally with local authorities and suppliers.• Undertake Duty Manager and other store wide managerial responsibilities.

Running the restaurant, starting from competition research, business development, and identifying target customers to an active supervision of every part of the restaurant operations including service level, menu quality, staffing and financial aspects.Key Responsibilities:• Supervised all aspects of the restaurant, from in-house interior to hiring process.• Managed different areas of restaurant operations such as customer relations, vendors’ relations and inventory control.• Specialised in training and motivating new associates regarding their work and responsibilities.• Controlled the shift sales on a daily basis to meet the weekly expenditures.• Helped in promoting business through social interaction in community events.• Estimated the daily food consumption and placed orders with suppliers accordingly.• Ordered utensils, equipment and contacted merchants regarding their supplies on a regular interval.

Perform processes to complete mechanical and electrical assemblies and sub-assemblies, using hand tools, and electronic and pneumatic tooling. Interpret shop orders and prints to assemble products to specifications.