Tim Uren

Tim Uren Email and Phone Number

Head of Product & Programme Delivery
Tim Uren's Location
Havant, England, United Kingdom, United Kingdom
Tim Uren's Contact Details

Tim Uren work email

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About Tim Uren

An adaptable & pragmatic IT consultant I have an outstanding track record encompassing service management, project delivery, and software product development in both large corporates (financial services, retail and telecommunications) and dynamic start-ups – within the UK and internationally.As someone who enjoys bringing order out of chaos I thrive in dynamic entrepreneurial environments and enjoy taking the initiative to lead continuous improvement – of both people and processes – to the benefit of the wider business. I'm a certified Scrum Master and hold PRINCE2 and ITIL v3 qualifications in addition to an MSc in IT.Key Achievements• Delivered nine business service maps for Sainsbury’s to enable business service monitoring

Tim Uren's Current Company Details

Head of Product & Programme Delivery
Tim Uren Work Experience Details
  • Livelink Technology Ltd
    Scrum Master
    Livelink Technology Ltd Aug 2016 - Jan 2018
    Havant, Hampshire
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  • Sainsbury'S
    Itil Consultant
    Sainsbury'S Jun 2015 - Apr 2016
    London, United Kingdom
    • Consulted, designed and delivered an ITIL "Service Mapping" process for Sainsbury's PLC - facilitating the delivery of cutting edge business service monitoring.• Successful delivery of nine business service maps covering twenty-six critical systems - including ecommerce. Two others had tried and failed.
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  • Qbe European Operations
    It Service Control Manager
    Qbe European Operations Sep 2012 - Jan 2015
    London, United Kingdom
    Leading European commercial insurance provider• Offered promotion working directly for QBE following success in previous role at IBM• Significantly improved service quality - reducing P1 outages by 75% over 2 years by: o Recruiting and leading a team of 6 Service Managers to achieve objectives o Consulting, designing & delivering best practice ITIL V3 processes for change, major incident and problem management o Managing key supplier relationships & performance with IBM and Accenture o Using service reporting & trend analysis to focus team efforts on “hot spots”• Contributed to development of global best practice for QBE global
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  • Ibm United Kingdom Ltd
    It Change Manager
    Ibm United Kingdom Ltd Nov 2010 - Aug 2012
    Qbe Insurance Ltd, London
    Outsourced client project for the world's largest IT and consulting services company• Consulted, designed & delivered an IT Change Management processes using ITIL v3 transforming change delivery & planning at a time of significant organisational change• Awarded the highest review grade by IBM for my work with the client• Chaired meetings, trained teams & managed compliance to drive effective change management & meet targets• Trained offshore teams to provide an effective change management capability
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  • Carphone Warehouse
    Release Manager
    Carphone Warehouse Jan 2006 - Nov 2010
    London, United Kingdom
    The UK's leading entrepreneurial retail telecommunications company• Designed, delivered and continuously improved a release management process using ITIL v2• End to end management of > 50 major releases to key retail, insurance, billing & online systems• Led diverse teams across change and run organisations to ensure delivery success• Identified and managed risks to minimise change impact while maximising payload & quality• Prepared implementation & communication plans and led execution of the same• Drove improvements in tooling and software delivery processes improving product quality• Offshored release management whilst maintaining service quality & reduced headcount by 30%
  • Econz
    Project Manager & Release Manager
    Econz 2004 - 2005
    Auckland, New Zealand
    An entrepreneurial software house specialising in web and mobile technologies• Managed multiple releases of the flagship SaaS product for a global customer base.• Successful delivery of a politically sensitive integration project for Konica Minolta NZ• Led test team in delivering mobile client to Verizon Wireless – passing first time• Drove continual improvement in configuration, build & release processes improving product quality
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  • Econz
    Java Developer & Technical Release Manager
    Econz 2003 - 2004
    Auckland, New Zealand
    An entrepreneurial software house specialising in web and mobile technologies• Development of a Swing interface and libraries as part of a bespoke client-server application.• Development of a load testing tool for the core SaaS product. Key technologies included J2SE, J2EE (Web Services), Swing, XML, Eclipse, CVS, Ant and Linux (Red Hat ES).• Delivery of a range of improvements to release automation, configuration and build processes resulting in dramatically improved release quality.
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  • Belgacom
    Java Developer & Junior Project Manager
    Belgacom Nov 1999 - Nov 2002
    Brussels Area, Belgium
    The largest telecommunications company in Belgium headquartered in Brussels, now called Proximus.• Part of the "2001 Team of the Year" - in delivering a new Euro cash management system• Successfully delivered processes and projects including Oracle’s e-procurement system• Delivered multiple large releases with marked improvements in quality at reduced cost• Implemented best practice software configuration management improving product quality• Delivered build and release automation scripts improving quality & reducing costs by 90%
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Tim Uren Skills

Project Delivery Itil It Service Management Stakeholder Management Service Delivery Change Management Incident Management Vendor Management It Management Telecommunications Prince2 Project Management Requirements Analysis Business Analysis Project Portfolio Management Service Management Team Leadership Program Management Bmc Remedy Cmdb Cherwell Service Management Saas Software Development Software Configuration Management Linux Xml Vba Core Java Eclipse Cloud Computing Release Management Budget Management Scrum

Tim Uren Education Details

Frequently Asked Questions about Tim Uren

What is Tim Uren's role at the current company?

Tim Uren's current role is Head of Product & Programme Delivery.

What is Tim Uren's email address?

Tim Uren's email address is ti****@****ope.com

What schools did Tim Uren attend?

Tim Uren attended University Of Bristol, London School Of Theology.

What skills is Tim Uren known for?

Tim Uren has skills like Project Delivery, Itil, It Service Management, Stakeholder Management, Service Delivery, Change Management, Incident Management, Vendor Management, It Management, Telecommunications, Prince2, Project Management.

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