Tim Uren Email & Phone Number

Havant, Hampshire

London, United Kingdom

• Consulted, designed and delivered an ITIL "Service Mapping" process for Sainsbury's PLC - facilitating the delivery of cutting edge business service monitoring.
• Successful delivery of nine business service maps covering twenty-six critical systems - including ecommerce. Two others had tried and failed.

London, United Kingdom

• Leading European commercial insurance provider
• Offered promotion working directly for QBE following success in previous role at IBM
• Significantly improved service quality - reducing P1 outages by 75% over 2 years by: o Recruiting and leading a team of 6 Service Managers to achieve objectives o Consulting, designing & delivering best practice ITIL.
• Contributed to development of global best practice for QBE global

QBE Insurance Ltd, London

• Outsourced client project for the world's largest IT and consulting services company
• Consulted, designed & delivered an IT Change Management processes using ITIL v3 transforming change delivery & planning at a time of significant organisational change
• Awarded the highest review grade by IBM for my work with the client
• Chaired meetings, trained teams & managed compliance to drive effective change management & meet targets
• Trained offshore teams to provide an effective change management capability

London, United Kingdom

• The UK's leading entrepreneurial retail telecommunications company
• Designed, delivered and continuously improved a release management process using ITIL v2
• End to end management of > 50 major releases to key retail, insurance, billing & online systems
• Led diverse teams across change and run organisations to ensure delivery success
• Identified and managed risks to minimise change impact while maximising payload & quality
• Prepared implementation & communication plans and led execution of the same

Auckland, New Zealand

• An entrepreneurial software house specialising in web and mobile technologies
• Managed multiple releases of the flagship SaaS product for a global customer base.
• Successful delivery of a politically sensitive integration project for Konica Minolta NZ
• Led test team in delivering mobile client to Verizon Wireless – passing first time
• Drove continual improvement in configuration, build & release processes improving product quality

Auckland, New Zealand

• An entrepreneurial software house specialising in web and mobile technologies
• Development of a Swing interface and libraries as part of a bespoke client-server application.
• Development of a load testing tool for the core SaaS product. Key technologies included J2SE, J2EE (Web Services), Swing, XML, Eclipse, CVS, Ant and Linux (Red Hat ES).
• Delivery of a range of improvements to release automation, configuration and build processes resulting in dramatically improved release quality.

Brussels Area, Belgium

• The largest telecommunications company in Belgium headquartered in Brussels, now called Proximus.
• Part of the "2001 Team of the Year" - in delivering a new Euro cash management system
• Successfully delivered processes and projects including Oracle’s e-procurement system
• Delivered multiple large releases with marked improvements in quality at reduced cost
• Implemented best practice software configuration management improving product quality
• Delivered build and release automation scripts improving quality & reducing costs by 90%

Master Of Science (Msc), Computer Science, Commendation

Activities and Societies: Sailing Club

Bachelor Of Arts (Ba), Theology/Theological Studies, Upper Second