Building AI agents for Sales and Marketing

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•As the youngest individual to directly report to the CTO at Leadsquared (1,700 employees), I was entrusted with the task of building the Service Cloud platform from scratch to compete with industry leaders such as Zendesk and Salesforce. This ambitious project was allocated a budget of $60 million.•Through engaging conversations with prospective customers, I identified their pain points and conceptualized a unique feature called "Customer 360." This feature provided service agents with a single screen equipped with customizable widgets, delivering relevant data specific to each customer's support ticket. This innovative solution played a significant role in attracting numerous enterprise clients.•I took on the responsibility of independently creating the product roadmap, outlining the epics and stories for the minimum viable product (MVP) version. This involved breaking down complex problems into manageable components, enabling engineering teams to make incremental progress while keeping the product's overall vision intact.•Proficient in documenting product features, I have prepared comprehensive Product Requirements Documents (PRDs), use cases, wireframes, and prototypes. •Collaborating with business teams, I actively contribute to pricing strategies and go-to-market plans. Even before the official launch, I successfully secured 15 enterprise customers as beta users for the Service Cloud platform. •Beyond the technical aspects, I am enthusiastic about the business side of product management. Working closely with sales, pre-sales, service teams, and enterprise customers across various verticals.•As a key liaison between engineering and business teams, I actively drive the product roadmap, oversee product delivery, and promote adoption across the organization. This role requires close coordination and effective communication to ensure the successful alignment of technical solutions with market demands.

•Successfully founded an Edtech SaaS startup (Formerly Coursebook) that developed a powerful SaaS tool, empowering creators to monetize their knowledge and make a global impact on students, ultimately achieving a successful exit through acquisition by a prominent US Edtech company.•Successfully convinced stakeholders to believe in the startup's vision, assembling a talented team of 15 members, including individuals located in Canada and India.•Collaborated seamlessly with cross-border counterparts in Canada and the USA, resulting in the creation of an exceptional SaaS tool for creators, renowned for its user-friendly experience.•Presented the startup to various venture capital firms in India, such as Accel Partners, Lightspeed, Antler, and NSRCEL, and worked closely with them during the initial stages to secure crucial funding.•Skillfully negotiated with stakeholders throughout the fundraising process, securing a significant seed round investment of $80,000 USD from NSRCEL in 2019.•Conducted rigorous interviews and successfully hired top talent for sales, marketing, and product teams, leading to the onboarding of 400 educators onto the platform and driving impressive sales with a monthly recurring revenue (MRR) of half a million in Indian currency.•Executed a strategic pivot in the business model, transitioning from an aggregator model to an Ed-tech SaaS vertical. This involved a meticulous redesign of the product roadmap and the development of a platform specifically tailored to meet the needs of educators.