Tim Van Devender Email & Phone Number

Tucson, Arizona, United States

Technical leadership coordinating end-to-end network solutions via system analysis, root cause analysis and solution delivery on T-Mobile’s 4G/5G radio access network, leading to improved reliability, capacity, and performance. • Analyzed customer KPIs for issue signatures with scripts, Excel, Tableau and PowerBI to drive network quality improvements.• Identified software improvements that reduced impacted site packet loss from 10-30% to 0.0002% increasing network efficiency and end-user experience.• Drove software improvements to prevent unplanned radio resets due to temperature, increasing network availability and capacity in warmer markets during summer months.• Field trials and performance optimization led to the nationwide deployment of 5G VoNR service, closing a project that was delayed 3 years and opening that revenue stream.• Cross-functional team process improvements reducing post-deployment field technician site visits by 50%, reducing customer operating expenses.

Tier 2, 3 and 4 technical support, software deployment and incident management for Verizon’s radio access network. • Technical lead for software deployment team resulting in $1.1 million additional revenue annually and three Merit Awards. • Vendor management of platform suppliers HPE, Emerson, Oracle, and Evernex extending the operational life of our products and reducing operational costs. • System Administration of the customer support labs resulting in OpenSource Debian kernel fixes to software RAID drivers via HPE

R&D technical support, customer liaison with foreign teams and outage recovery for CDMA/EvDO radio access networks. • On-site customer support and training resulting in nationwide deployment of new platform upgrades.• Level 3 Support liaison with global R&D teams reducing software issue SLA times 2x. • Digital Six Sigma Purple Belt project for software upgrade improvements resulting in Ace of Hearts Quality Award

Greater Phoenix Area

Feature Team Lead for porting legacy real-time hardware to an off-the-shelf data server using a Linux architecture. • Ported platform increased capacity 400% while reducing footprint 800%, resulting in a Bravo Award• Designed and implemented a POSIX thread timer library that had zero defects.• Led local and remote software teams reducing organizational overhead.

Greater Phoenix Area

Feature Team Lead for the 2G CDMA and 3G EvDO controller platforms.• Led software and integration test teams, resulting in a Bravo Award.• Designed and implemented software package configuring embedded DSP processor functions, enabling 3G data rates on existing 2G radios.

Greater Phoenix Area

C++ software development of real-time embedded database for the 2G CDMA controller platform.• Implemented code that stayed in commercial use at KDDI, Verizon, Sprint, and AT&T for 20+ years.

Development of a C++/Sybase database, applications, and associated web-based tools for preparing space vehicle software and configuration uploads. Our products enabled launch, operational management in orbit, and commercial deployment of the Iridium cellular network service.

Bachelor Of Science - Bs, Management Information Systems, General

Activities and Societies: Students for the Exploration and Development of Space, Management Information Systems AssociationBachelor.

Cisco Ccna Bootcamp, Ccna

CCNA Bootcamp

Certification, Geographic Information Systems

GIS certification