Tim Barton Email & Phone Number

Calgary, Alberta, Canada

• Provide world class customer service for Shareworks clients through inbound and outbound calls
• Manage employee stock option and share purchase plans focused on transactions in Canada, United States, Europe and Asia Pacific markets
• Answer general non-investment related questions concerning client accounts, including providing account balances and document requests
• Appropriately review client accounts to ensure profile information is updated and accurate
• Facilitate registered transactions and verify client requests appropriately
• Process client requests and take measurable steps to complete tasks.

Calgary, Alberta, Canada

• Provide customers and contractors technical phone, chat and email support
• Troubleshoot issues with contractors working at remote locations
• Administer, configure and audit the installation of remote meters and SCADA devices
• Manage cases and document calls utilizing Sales Force/Service Cloud
• Mentor new agents, update training resources and recommend application and process improvements
• Provide on-time training during customer interactions (phone and chat)

Calgary

• Analyze situations and identify solutions to a variety of requests related to tax matters, CRA administered programs and related accounts
• Perform various calculations to determine tax or CRA administered program requirements and entitlements
• Educate taxpayers by providing information and promoting available electronic services

Calgary, Canada Area

• Provide customers and contractors technical phone, chat and email support
• Troubleshoot issues with contractors working at remote locations
• Administer, configure and audit the installation of remote meters and SCADA devices
• Manage cases and document calls utilizing Sales Force/Service Cloud
• Mentor new agents, update training resources and recommend application and process improvements
• Provide on-time training during customer interactions (phone and chat)

Calgary

• Focal point for InterACT support for Canadian acquisition segments and coordination of the necessary end to end resources to deliver impeccable real-time delivery
• Interfaced with customers and acquisition segment sales to determine service delivery requirements and deliverables
• Initiated meetings with customers, field operations teams and local Petro-technical experts to ensure quality service delivery
• Assisted sales personnel selling the value of data delivery services to customers
• Trained customers utilizing web meetings and performed in-house demonstrations to promote InterACT features and improve user efficiency
• Devised reporting systems to accurately monitor real time activity and revenue to measure business impact

Calgary, Alberta, Canada

• Managed service quality system to company compliance targets and aligned service quality goals to meet management objectives
• Performed security audits on workspace and workflows to encourage secure work habits
• Delivered presentations on data security to reduce the risk of service quality incidents
• Investigated service quality incidents for root cause and recommended improvements
• Mentored new hires to on service quality and service delivery requirements
• Developed a data delivery standard in 2014 to formalize standard operating procedures

Calgary, Alberta, Canada

• Initial contact to troubleshoot application issues
• Managed application testing for software updates and provide feedback to development team
• Administered users accounts and trained new users to increase their efficiency
• Generated reports detailing system usage and job status to identify bottlenecks and improve turnaround times

Calgary, Canada Area

• Managed Unix shared resources to improve reliability and maintained 7x24 access
• Minimized network downtime to improve team efficiency and product turnaround times
• Built SQL queries to allow easy data retrieval for petro technical experts

Calgary

• Managed all aspects of data center operations to ensure secure and timely data delivery
• Performed field data analysis and data management to ensure data quality and compliance to archival requirements
• Developed data handling and data delivery procedures to exceed client expectations
• Introduced fixed step development programs and training plans to reduce staff turnover and improve morale for employees
• Maintained work schedule for staff to ensure 7x24 coverage
• Liaised with Western Canadian government regulatory boards to develop data requirements and standards for delivery of quality products on behalf of clients