Tim Barton Email & Phone Number

Calgary, Alberta, Canada

• Provide world class customer service for Shareworks clients through inbound and outbound calls• Manage employee stock option and share purchase plans focused on transactions in Canada, United States, Europe and Asia Pacific markets• Answer general non-investment related questions concerning client accounts, including providing account balances and document requests• Appropriately review client accounts to ensure profile information is updated and accurate • Facilitate registered transactions and verify client requests appropriately• Process client requests and take measurable steps to complete tasks. • Follow-up with clients on any pending requests (including making outbound calls)

Calgary, Alberta, Canada

• Provide customers and contractors technical phone, chat and email support• Troubleshoot issues with contractors working at remote locations• Administer, configure and audit the installation of remote meters and SCADA devices• Manage cases and document calls utilizing Sales Force/Service Cloud• Mentor new agents, update training resources and recommend application and process improvements• Provide on-time training during customer interactions (phone and chat)• Co-ordinate contractor dispatches, part orders and returns (RMA) • Review and authorize contractor field tickets• Provide Zedi Go support• Perform secure handling of confidential oilfield data for multiple customers• Proficient utilizing and updating online help repositories• Escalate issues to internal subject matter experts when required• Participate in on-call rotation to provide after-hour support

Calgary

• Analyze situations and identify solutions to a variety of requests related to tax matters, CRA administered programs and related accounts• Perform various calculations to determine tax or CRA administered program requirements and entitlements• Educate taxpayers by providing information and promoting available electronic services

Calgary, Canada Area

• Provide customers and contractors technical phone, chat and email support• Troubleshoot issues with contractors working at remote locations• Administer, configure and audit the installation of remote meters and SCADA devices• Manage cases and document calls utilizing Sales Force/Service Cloud• Mentor new agents, update training resources and recommend application and process improvements• Provide on-time training during customer interactions (phone and chat)• Co-ordinate contractor dispatches, part orders and returns (RMA)• Review and authorize contractor field tickets• Provide Zedi Go support• Perform secure handling of confidential oilfield data for multiple customers• Proficient utilizing and updating online help repositories• Escalate issues to internal subject matter experts when required• Participate in on-call rotation to provide after-hour support

Calgary

•Focal point for InterACT support for Canadian acquisition segments and coordination of the necessary end to end resources to deliver impeccable real-time delivery•Interfaced with customers and acquisition segment sales to determine service delivery requirements and deliverables•Initiated meetings with customers, field operations teams and local Petro-technical experts to ensure quality service delivery•Assisted sales personnel selling the value of data delivery services to customers•Trained customers utilizing web meetings and performed in-house demonstrations to promote InterACT features and improve user efficiency•Devised reporting systems to accurately monitor real time activity and revenue to measure business impact•Supervised multiple field tests for InterACT and other data delivery applications in Canada•Monitored development of competitor products/services and identified opportunities to improve InterACT data delivery workflows and generated reports for Global teams

Calgary, Alberta, Canada

• Managed service quality system to company compliance targets and aligned service quality goals to meet management objectives• Performed security audits on workspace and workflows to encourage secure work habits • Delivered presentations on data security to reduce the risk of service quality incidents• Investigated service quality incidents for root cause and recommended improvements• Mentored new hires to on service quality and service delivery requirements• Developed a data delivery standard in 2014 to formalize standard operating procedures• Led Quality Steering Committee, reviewed processes, and procedures to improve team efficiency and improve client delivery time

Calgary, Alberta, Canada

•Initial contact to troubleshoot application issues•Managed application testing for software updates and provide feedback to development team •Administered users accounts and trained new users to increase their efficiency•Generated reports detailing system usage and job status to identify bottlenecks and improve turnaround times

Calgary, Canada Area

• Managed Unix shared resources to improve reliability and maintained 7x24 access• Minimized network downtime to improve team efficiency and product turnaround times• Built SQL queries to allow easy data retrieval for petro technical experts

Calgary

•Managed all aspects of data center operations to ensure secure and timely data delivery•Performed field data analysis and data management to ensure data quality and compliance to archival requirements•Developed data handling and data delivery procedures to exceed client expectations•Introduced fixed step development programs and training plans to reduce staff turnover and improve morale for employees•Maintained work schedule for staff to ensure 7x24 coverage•Liaised with Western Canadian government regulatory boards to develop data requirements and standards for delivery of quality products on behalf of clients