Tim Weber Email & Phone Number

Denver, Co, Us

Greenwood Village, Colorado, Us

Skilled in driving business transformation for clients ranging from start-ups to large enterprise-level companies in the retail, government, high-tech, and financial sectors. As a dedicated business insights partner, I harness analytical tools, journey mapping, thought leadership, and proactive solution process governance to deliver impactful results. My extensive experience in leading transformation initiatives, both internally and with a diverse array of clients, positions me as a trusted ally for organizations seeking to navigate the complexities of change and growth.

Greenwood Village, Colorado, Us

Demonstrated expertise in elevating organizational performance by integrating Lean Six Sigma methodologies, global standard operating procedures, business continuity plans, and robust disaster recovery processes. Spearheaded the enterprise-wide Lean Six Sigma organization, achieving a remarkable 400% surge in certifications within the inaugural year. Proficient in establishing electronic repositories for standardized operating procedures, change management, and disaster recovery protocols. Entrusted with overseeing initiatives influencing over 60,000 employees.

Greenwood Village, Colorado, Us

Results-driven leader with a proven track record in talent intelligence and human capital strategy. Successfully reduced performance-based employee terminations by more than 5% and created a near-hire training program resulting in an ROI of $4 million over two years. Led a team of specialists, analysts, and training professionals to ensure accurate, reliable, and valid data was available through enterprise cloud applications for human capital business decisions. Led a multinational group of customer-experience specialists, linguistic specialists, and cross-cultural communication experts focused on offices throughout Asia, Latin America, Europe, and the United States, for TTEC's top revenue-generating clients. Implemented an employer-sponsored workforce development (near-hire) training program resulting in over $500,000 in additional revenue through an expanded available hiring pool, with a hiring rate of 70% - 85% following training. Led strategic change resulting in a $5 million annual savings, increased employee performance results, designed key guidelines to assess language and communication skills across the organization, and managed internal and external tools, technology, and vendor management of external devices.

Greenwood Village, Colorado, Us

Led the design and development of three from-scratch language and communication courses for cross-cultural communication in the BPO industry, impacting business metrics and reducing customer complaints by 83% in a critical area. Responsible for leading a team dedicated to language and communication development for offshore operations, covering all aspects of the employee life-cycle, including pre-hire, hiring assessments, training, and operational performance related to language and communication skills and involved in local school partnerships, near-hire programs, and e-learning.

Greenwood Village, Colorado, Us

An experienced leader in designing and developing language and communication courses for cross-cultural communication in the BPO industry. Successfully directed implementing of these programs for over 500 global employees, significantly impacting business metrics, specifically in reducing customer complaints by 83% in a critical area and leading a language and communication development team for offshore operations, including pre-hire, hiring assessments, training, and operational performance related to language and communication skills. Worked with local schools and implemented near-hire programs and e-learning.

Greenwood Village, Colorado, Us

Experienced in establishing and managing automated hiring assessments, focusing on cross-cultural, language, and communication development for offshore sites. Successfully managed a training and quality program, growing the team from 4 to over 100 employees. Expertise in hiring and leading training and quality teams, developing process manuals and technology to support program delivery. Designed and implemented cross-cultural, language, accent reduction, and communication courses and conducted master train-the-trainer programs. Established supportive quality measurements for the training program and assessed over 100,000 candidates annually.

Greenwood Village, Colorado, Us

Experienced in developing cutting-edge training programs, both instructor-led and e-learning, focusing on customer experience and leadership development. Training programs have been viewed by over 200,000 people inside and outside of the company.

Greenwood Village, Colorado, Us

Proven track record of delivering high-quality training programs and achieving exceptional post-training student performance. Consistently achieved final assessment averages of 96% or higher, and graduates held higher than average quality and productivity measurements.

Greenwood Village, Colorado, Us

Proven success in leading a team of 18-25 employees and achieving high-quality measurements while increasing productivity to the number one position across all vendors.

Greenwood Village, Colorado, Us

Established roles and responsibilities for this position, trained over 30 new and incumbent coaches, and successfully graduated over 1,000 students through the program. Led, trained, and directed incumbent coaches as head coach, provided support and assistance for newly trained employees as they transitioned to call center operations, and provided guidance and training on the use of timekeeping systems and tools, and resources for the job.

Greenwood Village, Colorado, Us

Recognized for high quality, low talk time, and call containment. Received written letters of commendation from the government client on two occasions. Selected as a mentor for all incoming call center representatives assigned to the same team. Responsible for resolving customer inquiries, documenting complaints, and providing information regarding the United States Postal Service.

Experienced in cross-training front and back-office staff, which resulted in increased flexibility in employee scheduling, staff development, and cost reductions. Responsibilities include scheduling patients, coordinating patient files, processing insurance claims, assessing vital signs, maintaining patient records, performing lab tests, and assisting with medical procedures.

Bachelor Of Business Administration - Bba, Business Administration

Associate Of Science - As, Medical Office Management/Administration