Timothy West Email & Phone Number

Alpharetta, Ga, Us

In my role as the VP of Technology Platforms and Services at our imaging center, my primary focus is on leveraging technology to enhance patient care and operational efficiency. I lead a dedicated team that is committed to advancing our technology infrastructure while prioritizing the well-being of our patients.I'm responsible for developing and executing strategic initiatives that harness cutting-edge technologies to improve our imaging services and overall patient experience. By optimizing our IT operations, I work to streamline processes, ultimately reducing costs and ensuring a smoother and more efficient delivery of care to our patients.My day-to-day responsibilities involve charting a visionary course for technology growth in a way that's patient-centric, fostering a culture of innovation that puts patient needs at the forefront, and continuously enhancing our capabilities to adapt to the ever-evolving tech landscape—all with the ultimate goal of providing the best possible care to our patients.

Alpharetta, Ga, Us

As Senior Director of Cloud and Infrastructure at MedQuest Associates, I lead a dedicated team in architecting and managing cutting-edge cloud and infrastructure solutions that power our commitment to providing patient-centered, high-quality, cost-effective, and convenient outpatient imaging services.In this role, my team plays a pivotal part in ensuring that our advanced imaging technologies and data management systems are not only state-of-the-art but also seamlessly support the delivery of top-notch healthcare experiences for our patients. By leveraging cloud technologies and optimizing infrastructure, we are enhancing the speed, reliability, and accessibility of our services, ultimately improving patient care.

Alpharetta, Georgia, Us

Established and led a DevOps architecture consulting practice offering infrastructure design through Terraform for automating the software application, architecture, development, and IT infrastructure teams to create technology solutions that bring together efficiencies while enforcing best practices and standards adoption.• Assisted in the launching of a new DevOps consulting practice achieving 60% gross margins, supplying infrastructure as code services, including Amazon Web Services (AWS), Terraform, and Open Policy Agent (OPA), for public infrastructure delivery.• Developed a comprehensive onboarding and training program to reduce onboarding time by 60% from three months to four weeks, enabling a diverse, cross-functional DevOps services team.• Improved AWS partnership exposure by 200% gaining access to new partner resources and AWS sales teams by driving new program acquisition including AWS Advanced Consulting Partner, Migration Services Competency, Partner ProServe Ready, and Well-Architected Partner Program.

Alpharetta, Georgia, Us

Executed a multi-year AWS cloud transformation project offering a public Managed Service cloud offering. Established a cloud services architecture division supplying solution architecture design using AWS best practices and cloud native solutions using DevOps and GitOps approach.• Led a cloud transformation of a large Managed Services practice by reengineering legacy Oracle ERP applications ensuring the scalability, reliability, and availability of customer-facing systems.• Migrated Kansas State University (KSU) PeopleSoft application from their traditional datacenter to AWS within 48 hours after KSU experienced a three-alarm above their datacenter resulting in their able to run payroll the following day.• Reduced customer system delivery times by 93% compared to the traditional operations, and by 70% compared to non-automated cloud deployments.• Replaced third-party tools, processes, and team structure used in the traditional datacenter by formulating a redesign using cloud native services that reduced external software costs 50% over traditional hosting.• Collaborated with security to define and implement multiple cloud security solutions meeting Critical Security Controls while increasing visibility 30% on governance control requirements.• Increased human productivity 40% through the implementation and running of an iterative agile framework using scrum for service delivery of architecture, development, and operation DevOps lifecycle.• Established fully functional IT Operations teams for all aspects of IT infrastructure in cloud infrastructure with emphasis on automation, disaster recovery measures, information, and cybersecurity practices (PCI and SOC2), and secure management of personally identifiable information (PII).• Established a team culture encompassing collaboration, trust, and continuous learning that focused on embracing and championing the organization cloud migration strategy.

Alpharetta, Georgia, Us

Led a global multi-tenant Managed Service IT Services Operations business unit, responsible for $50M+ annual revenue with global staff of 50+ employees. Supplied annual $16M+ CAPEX/OPEX budgets and strategic project aligning to division business goals. Accountable for client sales support, contract and pricing deliverables supplying client delivery and 24/7 operations.• Enhanced operating procedures standards and evaluated systems ensuring system stability for accommodate growth, supporting quality and performance, without compromising customer contractual SLAs.• Converted 2PB of storage to a new vendor, generating an ROI in less than one year and lowering the price per GB disk costs by 50%.• Managed all hardware, software, datacenter vendor relationships including negotiating contracts renewals, resulting in an average of 10% operating savings.• Collaborated on security assessments, risks, corrective measures, and defining and updating compliance with SSAE18 DOC audits and other regulatory system-related controls per client requirements.• Aligned strategic IT product roadmaps providing increasing customer system level agreements goals by 25% which enhanced internal operational efficiencies to support organizational goals.• Organized team building events, mentored direct reports and business unit members, and conducted interviews for new positions. Evaluated promotions and rewards such as merit increases and bonuses.• Developed a vulnerability team responsible for evaluating, tracking, and collaborating with teams in the organization to adopt controls, bringing all systems under the corporate security policy guidelines for remediation that reduced time to patch by 85%.• Initiated and designed a change control process with approval levels, escalation processes, and internal status notifications, resulting in reduced human errors by 30%.

Alpharetta, Georgia, Us

Responsible for global network and security infrastructure for managed hosting and remote support services, participated in client sales discussions, vendor contract negotiations and purchases.

Alpharetta, Georgia, Us

Responsible for the design, operations, and security of local area networks (LAN) and wide area networks (WAN) to support a fast-growing managed service and corporate environment operating in the United States and India.Significant accomplishments:Implemented a datacenter network redesign for the managed services infrastructure supporting 99.8% uptime SLA requirements supporting existing hosted Higher Education customers while providing expansion operational capabilities and reduced PeopleSoft transactional time across the board.Expanded customer security services offerings through scalable network designsReduced RTO by enhancing network throughput and fault tolerance for system transactions and recovery services.

London, Gb

Northern Trust Retirement Consulting (NTRC) was a branch of parent company Northern Trust, later sold to Hewitt Associates, who specialized in providing actuary services and retirement benefits plans for its active and retired customers.Responsible for the global network infrastructure, servers, storage, telephony, and datacenter operations in support of daily call center activities and financial trades for 700-employee business unit. Significant accomplishment included the infrastructure design and build out for a newly constructed facility incorporating the latest technology.

Armonk, New York, Ny, Us

IBM branch in Atlanta, GA operated multiple call centers that supported field technicians service calls 24/7.

Mba, Business

Bba, Computer Information Systems