Digitizing and streamlining processes for the collision repair industry.

As a PM with experience leading a team of 9, I have a proven track record of success in developing cross-cutting, sales-driven strategies and roadmaps, having collaborated with 15 product teams to create and release a brand new workflows platform. This platform connects tasks from across our suite into holistic, automated experiences, including a COVID-19 management tool that clients use to keep employees safe and maintain workplace compliance. Additionally, I collaborate closely with our Design team and customers to ensure the delivery of the best possible user experiences. I have strong leadership communication skills, having regularly communicated updates to our CTO, CEO, and stakeholders.

As the PM responsible for all payments compliance at Braintree, I have extensive experience developing working relationships with global banks and card brands. This allowed me to effectively implement a range of compliance-related product enhancements, such as tip adjustment, card on file, crypto payments, and refund authorizations, which increased customer confidence and approval rates.

As an analyst, I developed a strong ability to analyze complex bank specifications and effectively translate compliance-related updates into updates to the Braintree API. Additionally, I analyzed payments data to pinpoint issues and communicated those findings to product teams to resolution. This experience has proven invaluable in ensuring compliance and maintaining a high level of customer satisfaction.

As a technical support representative, I developed strong technical communication skills by assisting developers integrating into our payments API.

As a product specialist, I supported merchants using our payments and business management software, troubleshooted funding issues, triaged and communicated bugs to our development team, and trained new employees.

-Created and sustained B2B relationships-Created solutions for consumers and met metric sales goals (exceeded millions in sales)-Offered technical support at the Genius Bar-Instructed One-to-One training classes-Events Management