Director Of Customer Service
Current
Jan 2024 - Present
AeroLeads people directory · profile
Timothy Wickes Email & Phone Number
Director of Customer Service
at
Tecovas
1 work email found
@deckers.com
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Director of Customer Service
Location
Denver Metropolitan Area, United States
Who is Timothy Wickes? Overview
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Quick answer
Timothy Wickes is listed as Director of Customer Service at Tecovas, based in Denver Metropolitan Area, United States. AeroLeads shows a work email signal at deckers.com and a matched LinkedIn profile for Timothy Wickes.
Timothy Wickes previously worked as Area Manager - Technical Customer Services at At&T and Chronic Support Team Manager at At&T. Timothy Wickes holds Bachelor Of Arts (B.A.), Drama And Dramatics/Theatre Arts, General from University Of Montana.
Company email context
Email format at Tecovas
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twickes@deckers.com
76% confidence
AeroLeads found 1 current-domain work email signal for Timothy Wickes. Compare company email patterns before reaching out.
Profile bio
About Timothy Wickes
Since graduating from my undergrad in 2008, I have proven to be an innovative and results driven management professional. I have developed expert skills in people management, process improvement, project management, adult education, operational oversight, technology implementation, and BPO management on a strong foundation of customer service.With now 15 years of Contact Center and Customer Service experience, I am well known for developing superior performing and highly engaged teams, rapid program growth and development, and fine tuning the customer journey to eliminate friction points and promote an ease of business. When it come to people management, I strive every day to inspire my people and show I genuinely care for their careers and their lives. I make it a point to understand their interests and share in them as well. This has led to creative efforts in everything from volunteerism to corporate sustainability initiatives.I take great pride in the work ethic and professionalism I have shown in all of my various positions I have held over the years. I work hard to keep my skills current and relevant. I am always eager to lean new aspects of business and continuously grow as a leader.
Listed skills include Leadership, Team Building, Customer Satisfaction, Team Leadership, and 29 others.
Current workplace
Timothy Wickes's current company
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5 roles
Timothy Wickes work experience
A career timeline built from the work history available for this profile.
Area Manager - Technical Customer Services
Direct a contact center in Colorado. This group was designed to handle the toughest of repeat customer technical issues and resolve with no further customer effort. Daily duties include leading a team of 10 Team Managers with 150 indirect reports, coaching, data analysis, process improvement, budget management, work force management, project management, recruiting and hiring, and training.
Apr 2017 - Mar 2018
Chronic Support Team Manager
Manage a team within AT&T Premium Care. Daily duties included leading a team of 15 representatives, coaching, data analysis, process improvement, labor relations, and driving KPIs.
Jul 2016 - Apr 2017
Customer Resolution Leader
Lead an elite group of customer service representatives tasked with handling all manners of chronic customers from billing to technical issues. Utilizing root cause analytics, issues were raised to various groups for process improvement to deliver on the company initiative of an effortless customer experience. Major accomplishments include significantly reducing annual call volume from the business and creating best practices delivered to general market customer service to stop customers from ever becoming chronic in the first place.
Feb 2015 - Jul 2016
Team Leader
Managed various teams in Billing and Technical call types.Essential Duties & Responsibilities:Coaching & Development – Responsible for coaching and developing team members in all areas of performance including, but not limited to metrics and behaviors related to the customer experience. Coaching and development activities to include: listening to individual calls and proving feedback/coaching; facilitating one-on-one coaching sessions with CSRs; facilitation of discussions on weekly/monthly achievement levels and goals to assigned team and coaches team members to ensure improvement and efficient productivity is achieved.Performance Management – Writes and conducts performance evaluations, may assist in the employment decision, sets performance goals and objectives and provides to the appropriate CSR pay rate during the salary increase process for assigned team; manages employee issues regarding attendance, performance, conduct, and delivers appropriate corrective action as needed.
Mar 2008 - Mar 2015
1 education record
Timothy Wickes education
-
University Of Montana
FAQ
Frequently asked questions about Timothy Wickes
Quick answers generated from the profile data available on this page.
What company does Timothy Wickes work for?
Timothy Wickes works for Tecovas.
What is Timothy Wickes's role at Tecovas?
Timothy Wickes is listed as Director of Customer Service at Tecovas.
What is Timothy Wickes's email address?
AeroLeads has found 1 work email signal at @deckers.com for Timothy Wickes at Tecovas.
Where is Timothy Wickes based?
Timothy Wickes is based in Denver Metropolitan Area, United States while working with Tecovas.
What companies has Timothy Wickes worked for?
Timothy Wickes has worked for Tecovas, At&T, and Directv.
How can I contact Timothy Wickes?
You can use AeroLeads to view verified contact signals for Timothy Wickes at Tecovas, including work email, phone, and LinkedIn data when available.
What schools did Timothy Wickes attend?
Timothy Wickes holds Bachelor Of Arts (B.A.), Drama And Dramatics/Theatre Arts, General from University Of Montana.
What skills is Timothy Wickes known for?
Timothy Wickes is listed with skills including Leadership, Team Building, Customer Satisfaction, Team Leadership, Customer Experience, Coaching, Workforce Management, and Customer Service.
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