Tim Wickham Email & Phone Number

-Project Manager for national service team providing survey and testing services to major retailers.-Expand company portfolio, diversifying industries and services-Automate project management systems to improve quality and reduce time - enabling scalability and profitability.

CRM Development – Developed CRM system within Monday.com with custom workflows and built training and support environment. Executed project management within software and led team from research to deployment.Learning Consultant for popular SaaS solution – designed, developed, deployed for custom CRM

Wellington, Colorado, United States

Providing business consulting services transforming businesses by engaging their customers with incredible storytelling that makes fanatics and increased profits.-Consulting focused on initial phase, startup, and mature stage business development – retail, medical, technology-Full-cycle custom content creation from ideation through prototyping with focused skills in digital media, 3D printing, laser engraving, website development -Marketing services focused on clarifying messaging… Show more Providing business consulting services transforming businesses by engaging their customers with incredible storytelling that makes fanatics and increased profits.-Consulting focused on initial phase, startup, and mature stage business development – retail, medical, technology-Full-cycle custom content creation from ideation through prototyping with focused skills in digital media, 3D printing, laser engraving, website development -Marketing services focused on clarifying messaging to customers and the community.-Research to better understand your market and customer needs as well as uncovering innovations. -Video/Photography Production - beginning to end services - design, capture, edit, deploy-Graphic Design - Logo development, prototyping design for laser engraving and 3D printing-Product development - Product ideation, research, planning, development, execution -- Sales support management.-Streamlining processes within staff hiring, training, and product innovations so that your team wins the hearts of your customers.Additional Services:-Business and staff playbook development-Product and services messaging clarification - aligning business leadership heart to the community Show less

-Focused on diversifying products and services to meet the needs of current and new clients. - Research and development - market research, product research--Ideation, planning, development, and sales support- E-commerce development – design, coordinate distributors, automated sales integrations

Roseville, California

Oversee the operations and logistics of our non-profit organization that supports local youth in foster care.-Implement technology tools to improve volunteer team engagement and resources-Led teams of volunteers and businesses to successfully engage and improve the lives of local youth in foster care-Support and manage fundraising teams that successfully raised over $100k

Sacramento, California Area

With a focus on the consumer's experience in optometry, our objective is to identify the areas of opportunity to improve the white glove concierge level service for 'patients' on the professional service, and 'consumers' on the retail side of business. O2 Solutions was established to illuminate the pathways to a better consumer experience.

Providing high quality eyewear with modern and cutting edge styles from a company that gives back to the world- For every pair of Eyes of Faith frames sold, a complete pair are given to those in need.

Sacramento, California Area

Supporting XP Health with Optometric industry expertise focused on consumer experience, technology, optical, logistics, and much more.

Elk Grove, Ca

-Manage budget, partnerships, and direction of Sun Grove local outreach within the Elk Grove and Sacramento area. -Lead team of dedicated volunteers to successfully run outreach programs and partnerships

Elk Grove, Ca

Video production highlighting both local and global missions and outreach, including video directing, production, editing, and marketing.

Rancho Cordova, California

• Responsible for researching, designing, and testing new ways to engage consumers with technology, visual merchandising, and space planning; directly impacting cross company business development by crafting and presenting findings and concepts to executive leadership and stakeholders• Responsible for working with teams to ideate, innovate, and deliver on disruptive concepts for internal and external consumers to engage within the space; providing innovation for Optometry retail• Led… Show more • Responsible for researching, designing, and testing new ways to engage consumers with technology, visual merchandising, and space planning; directly impacting cross company business development by crafting and presenting findings and concepts to executive leadership and stakeholders• Responsible for working with teams to ideate, innovate, and deliver on disruptive concepts for internal and external consumers to engage within the space; providing innovation for Optometry retail• Led innovation with engineering teams as a stakeholder and SME, resulting in better product solutions and improved consumer engagement• Led public speaking events -provide tours of the lab space to public figures, doctors, employees, other interested parties - discussing the value of innovation within Optometry - sharing a future journey of “how it could be”Key Project experience: • RFID (Radio Frequency Identification) for Optometry – Partner with industry experts to research and test how RFID can improve speed and accuracy for inventory management for eyewear; uncovering opportunities for private practice and supply chain• Multi-sense digital/physical engagement – Research, design, and test sensory engagement technologies to impact consumer engagement for product awareness and sales• Digital Signage – Research and test digital marketing concepts with hardware and software; delivering opportunities for revenue and consumer engagement within private practice• Ethnographic research – Uncovered the consumer’s path-to-purchase needs and challenges that directly led to new processes and business development• Interactive Eyewear Display – Mobile to physical – Key stakeholder driving new technology concepts not understood within Optometry; innovating with engineering to deploy next-generation product displays for “smart” visual merchandising and consumer engagement • Mobile App in Medical - Ethnographic Researcher and industry SME supporting research project Show less

-Manage budget, partnerships, and direction of Sun Grove local outreach within the Elk Grove and Sacramento area

Rancho Cordova, Ca

• Responsible for managing largest practice management & EHR software in Optometry; resulting in improved product satisfaction, reduced attrition, & sustained viability during government regulatory requirement changes• Highly demanded within corporate subsidiaries as an industry expert, speaking and presenting on customer workflows and best practices• Responsible for prioritizing and managing engineering projects, coordinating all efforts between all teams for each product release… Show more • Responsible for managing largest practice management & EHR software in Optometry; resulting in improved product satisfaction, reduced attrition, & sustained viability during government regulatory requirement changes• Highly demanded within corporate subsidiaries as an industry expert, speaking and presenting on customer workflows and best practices• Responsible for prioritizing and managing engineering projects, coordinating all efforts between all teams for each product release (Customer Support, training, documentation)• Effectively communicated to executive leadership and stakeholders findings and next steps• Responsible for delivering product/program quality improvements based on customer feedback and core Customer Service performance measurements - improving customer satisfaction scores Show less

9717 Elk Grove Florin Rd.

Manage staff and support owner/doctor with day to day operations. Manage IT and all advertisement. Manage all social media along with patient care.Responsible for staffing logisticsPatient, Doctor, and staff schedule managementProduct workflow management with best practices implementationManage patient and insurance financialsManage and oversee day to day operationsWork alongside owner to develop and implement new business practices to increase profit and patient… Show more Manage staff and support owner/doctor with day to day operations. Manage IT and all advertisement. Manage all social media along with patient care.Responsible for staffing logisticsPatient, Doctor, and staff schedule managementProduct workflow management with best practices implementationManage patient and insurance financialsManage and oversee day to day operationsWork alongside owner to develop and implement new business practices to increase profit and patient satisfaction.Work with local businesses to partner together and create new profit strategiesSenior Optician Show less

Account Manager/Facility ManagerResponsible for managing insurance and customer accounts - ensuring payment and collectionsLed multiple facility improvement projects and managed teams to support success

Milpitas, Ca

Office Manager/Optician/ IT ManagerResponsible for running the private practice, ensuring successfully daily operationsDeveloped IT network and managed daily operations