It Manager
Hatboro, Pa, Us
Promoted from mid-level Admin to Manager w/in 3 months- Automated and outsourced data utilization process with help of programmers and India BPO team- Improved user and system incident response, processing, management.- Developed long-term IT net/sys planManage network, systems, and helpdesk for HIPAA-compliant healthcare revenue business of 200 users and 400+ nodesManage small team of IT professionals and assist Software Development team needsWork closely w/ upper management in policy development and decision-makingImplement fast and reliable remote access to offsite hospital and finance systems in conjunction with their IT DeptsImplement all file transfer processes with customersSystems configured and administered:- Cisco Router/Firewall/VPNs/Switching/WirelessAPs, Dell, Citrix, Terminal Servers, HIS/SNA, Windows, Linux, Active Directory, DNS, DHCP, NAS, Print, Group Policy, OpenManage, SolarWinds, Exchange, Spam Filter, Symantec Endpoint Protection, Backup Exec, Disk Encryption, SharePoint, Dynamics CRM, MS SQL, IIS, Blackberry Enterprise Server, SFTP, VMWare ESXi, VOIP IT purchasing, planning, execution, and vendor managementPlanned and directed the move of ARC Group's entire IT infrastructure to a new location