Robert Wolfe Email & Phone Number

Los Altos, California, Us

(Just-Another-RAG-as-a-Service) delivering One-Click, Self-Service Enterprise AI Solutions to solve your most difficult and costly problems, leveraging proprietary Smart Retrieval-Augmented Generation (RAG) in the most secure and reliable way. Available as SaaS (Cloud-Hosted) or On-Premise, supporting individuals, teams or entire organizations. Spearheaded the development of cutting-edge AI software solutions to revolutionize software engineering, technical delivery, account management, and support processes. Guided a team to deliver scalable, secure, and efficient systems meeting the needs of businesses and developers, with a focus on robust architecture, comprehensive security, and advanced AI technology.Advanced JaRaaS's mission to bridge critical gaps in SaaS through the flagship technology - RAG (Retrieval-Augmented Generation) - enhancing precision in software development, ensuring high-quality code, optimal performance, and proactive client support. Designed and managed scalable, secure cloud infrastructure supporting AWS, Azure, and GCP, ensuring high availability and flexibility for SaaS and on-premise offerings.Leveraged advanced AI technologies, including OpenAI, Claude, Llama3.1, Gemini, Grok, CodeLlama, to deliver innovative solutions to clients across various industries, driving increased AI adoption and enhancing software engineering and enterprise functionalities.Spearheaded the architecture of a microservices-based platform, improving system reliability and reducing deployment times by 60%.Built and led cross-functional teams of engineers and product managers to execute high-impact projects, significantly improving customer satisfaction and maintaining 99.99% system uptime.Directed the release of key products, including a V2 of the company's AI engine incorporating cutting-edge RAG technology, enhancing accuracy and contextual understanding of enterprise AI applications.

Zug, Ch

Led global Data Center Operations in Germany, Serbia, Georgia, and the U.S., overseeing architects, DBAs/DBEs, DevSecOps, MDR SOC, automation, storage, and project management teams. Directed 24x7 high availability operations and formulated infrastructure strategies for global production environments in the U.S. and Germany Developed strategic operating and contingency plans to ensure seamless operations Set strategic direction for compliance by leveraging top-tier hardware, service providers, and cloud systemsManaged global technical staffing and geodistributed teams efficiently. Demonstrated proficiency in hosting platforms such as Cloud (AWS, Azure, GCP) and Bare Metal (Hetzner Germany, ExoScale, IBM Softlayer) Utilized Kubernetes and VMWare effectivelyLeveraged various tools including Terraform, Ansible, Vault, Consul, Nomad, ELK, Github Actions, Jenkins, Rapid7 (MDR, AppSec), WhiteSource, Snyk, Kali Linux, Bandit, SonarQube, Wazuh. Played a pivotal role in achieving ISO27001 certification in GermanyImplemented Quality and Security Gates, integrating security early into the SDLC process (Shift Left) for more reliable and stable code with reduced security issues. Generated significant cost savings of $4M annually by transitioning from Azure and AWS to bare metalSuccessfully recruited and onboarded 17 offshore team members, including DevOps, Architects, and engineering staff, resulting in Opex savings of $2.8M per year

Zug, Ch

San Francisco, California, Us

Responsible for Worldwide Operations at InCountry: (Data Center Operations: Architects, DBA/DBE’s, DevOps, CI/CD, Operational Security, NOC/SOC, L2, Automation, Storage & Project Management Teams). Manage operations in EMEA, APAC, LATAM, and the US. Develop strategic and contingency operational plans for production environments in 193 countries (Bare metal & Cloud). Direct daily operations of all 24x7 high-traffic environments worldwide, including developing strategic business plans, tactical operations planning, long-term infrastructure strategies, and contingency operational planning. Set strategic direction for the company’s high-traffic InCountry compliance environments, using best-in-breed hardware, service providers & cloud systems. Ensure optimized productivity by facilitating collaboration and communication between other departments, executive management, and global teams. Responsible for worldwide technical staffing and geo-distributed teams. Public clouds: AWS, Azure, Alibaba, Yandex+ On-premise. Hashicorp shop: Vault, Consul, Terraform, Packer, Nomad. Jenkins, Ansible. PostgreSQL, NoSQL, DynamoDB, MongoDB, Redis. ELK stack, TravisCI, ZabbixSelect Key ContributionsBrought significant contribution in the successful design, build-out, maintained & certified an 8-country production environment that certified for SOC 2 Type II, HIPAA, and PCI-DSS Certifications on AWS, Google Cloud, Azure, Alibaba, Yandex. Managing both Operations & Security: AppSec & Opsec teams. HA, DR, Multidata center failover.Within 60 days, hired 45 team members: DevOps, Architects, Opsec, Apsec, DBA’s, Recruiting & Engineering staff, saving the company 1.2Million a year in Opex.Brought significant contribution to the successful passing of SOC 2 Type II, HIPAA, and PCI-DSS certifications in a six-month timeframe.

Scottsdale, Az, Us

Responsible for Global SaaS Operations at Axway: (Data Center Operations, SME Solutions Architects, Cloud Architects, Operational Intelligence, Infrastructure Core Quality, Release Management, SRE’s Infrastructure & Applications, Operational Security, Project management, L0/L1/L1 NOC. Hybrid environments: IBM bare metal, AWS gov-cloud-Hybrid environments.) Managed Offshore teams in Belarus Minsk, Kiev Ukraine. Direct daily operations of all 24x7 high-traffic environments worldwide, including developing strategic business plans, operations planning, long-term infrastructure strategies, and contingency operational planning. Responsible for five product groups: Syncplicity, Syncplicity Fedramp, APICetntral, Search & Foundation. Python, Hashicorp Terraform, Ansible, Packer, Jenkins, Centos, Ubuntu, Windows, Kubernetes, Zabbix, Prometheus, Docker. Public clouds: AWS, AWS GovCloudSelect Key Contributions Brought significant contribution to the successful design, build-out and complex migration of USPS into the AWS Gov-Cloud.Certified USPS - Fedramp Medium

New York, Ny, Us

Direct three demanding departments which include Data Center SaaS Operations (Technical Operations, Automation, Network Engineering), Technical Services (Call Center, Technical Services, Partner Operations), and Security.Lead daily operations of high-volume, 24x7 programmatic radiospot ad-serving environments, while devising strategic business plans, operations, long-term infrastructure strategies, and contingency operation plans.Assume accountability in managing partner and SaaS SLA uptime metrics and guarantee enhanced productivity through coordination and communication with engineering, executive management, and distributed teams.Select Key ContributionsBrought significant contribution in the successful complex migration of an undocumented legacy platform architecture to a highly redundant and scalable multi-zoned AWS VPC architecture. Spearheaded the architecture and design of the company’s highly scalable AWS VPC Data Center Cloud build-out which involved keen management of (automated immutable infrastructure environments) Development, Quality Assurance, Integration, Sandbox, Demo & Production. Designed, built and implemented an off-site (Boise, ID) National Customer Support contact center with a company-wide work flow integrated with PagerDuty alerts & Zendesk ticketing - 24/7 Call center, with company integration to all required internal groups (production operations, customer support, and engineering triage). Architected three independent customer contact portals and one Agency/Advertiser portal funneled into a single internal Zendesk ticketing system and corporate-wide escalation capabilities, including key business partner stakeholders. Design the SLA management workflow: Organized SLA Committee members, Incident managers, Post-mortem review & Delivery, support process with incident resolution. Successfully attained 99.99% uptime after AWS VPC migration

San Francisco, California, Us

Responsible for managing Infrastructure Core and its associated Cloud Groups: Capacity Cloud - Data Center Engineering, Data Center Expansion, POD builds, Capacity Planning, Capacity Adds, Splits Automation & Capacity Tools, Splits & Migrations. Security Cloud - Technical Operations, Technical Operations Authorization & Identity, Operations Engineering Security, Internal Security, Platform Security, Transaction Security, Identity, Authorization. Network & Systems Cloud - Systems & Networking. Responsible for the build-out, management and execution of the QE Data Center Test lab for all nexgen super-pods; fail-over testing and development initiatives.Select Key ContributionsLead and execute the Data Center test lab build for nex-gen PODS & Super PODs including fail-over testing, development initiatives and destructive testing for automated rack deployments.Direct project design and implementation of infrastructure test tooling for prebuilt POD and Super validation along with media testing procedures 40gb,10gb, and advanced reachability testing during the build out process.

Round Rock, Texas, Us

[Hands on roll: Engineer - Manager] Direct, manage and participate in the operations of a 24x7 complex Saas Hybrid Cloud environment including Amazon AWS/S3 Secure VPC’s, Government Cloud & Bare Metal hosted deployments. In charge of Production Operations, Security, Safe Harbor, Network, OS builds & Deployments. Provide engineering & project support to a staff of 60 DevOps engineers. Ensure ongoing operations by collaborating on strategic planning and developing contingency operations plans for production and other environments. Manage SOC1, SOC2, FIPS, Safe Harbor (audits & execution) and Pen Testing & System Hardening. Ensure optimized productivity by facilitating collaboration and communication between other departments, executive management, and GSO security teams.Select Key Contributions Achieved 99.99% uptime through coordinating a developer controlled, production operations environment with extremely limited financial resources and staff.Delivered SOC1/SOC2 and completed SafeHarbor Certifications in a 10-month timeframe.Named a Sync and Share Enterprise Leader in Gartner's Magic Quadrant.

Vancouver, British Columbia, Ca

[Hands on roll: Engineer - Manager] Lead three demanding departments with just seven staff: data center operations (systems administration and automation/network engineering), networks, and facilities. Manage data center operations and corporate network operations in Germany, China, San Francisco, and Redwood City. Develop strategic plans and contingency operation plans for production and other environments. Direct daily operations of a 24x7 high-traffic gaming environment, including developing strategic business plans, tactical operations plans, long-term infrastructure strategies, and contingency operation plans. Set strategic direction for company’s high-traffic Online Gaming Data Center in Las Vegas, using best-in-breed hardware. Ensure optimized productivity by facilitating collaboration and communication between other departments, executive management, and global teams.Select Key ContributionsSpearheaded successful migration out of cloud hosted environment (Joyent), saving $9 million over two years (3,000+ virtual machines to bare metal in less than 12 months). Monthly MRC savings: $600,000. Architected, designed, constructed, and managed the company’s worldwide Internet data center and corporate infrastructures. Performed architecture, design, hardware acquisition, and build out of the company’s high density Online Gaming Data Center in Las Vegas. Best-of-breed hardware: Cisco Nexus 7000s, 5000s, 200s, A10 Networks 5200s. Significantly increased productivity by enabling the proactive management of deployments and code into production. Managed $3 million full-cycle project to install new technologies in new 75,000 square foot headquarters including MDFs, IDFs, server rooms, HVAC redundancy, security, telephony, electrical, transit, DIA, Wifi, plus space restoration, electrical, and contract/contractor management - of company’s new corporate headquarters in San Francisco.

Armonk, New York, Ny, Us

[Hands on roll: Engineer - Manager] Architect, design, build, and deploy networks and data centers, disaster recovery procedures, server virtualization, storage optimization, security systems, datacenter consolidation and migration, and WAN vaulting for large enterprise clients such as Wal-Mart, Target, Safeway, and BestBuy. Ensure ongoing operations by collaborating on strategic planning and developing contingency operations plans for production and other environments; manage SAS 70 Type II certification (audits & execution). Select Key ContributionsDesigned and built Safeway’s next generation of SaaS redundant and secure data center. Increased efficiency for a hosted SaaS environment by designing and deploying a cutting edge, fully documented high availability (HA) data center at AT&T in Mesa, Arizona. Delivered an $800,000 capital expenditures savings by negotiating ISP and hardware contracts, and leveraging a long-term relationship with AT&T. Awarded Optimal Employee of the Quarter Q3, 2010 by completing the data center design, build & deployment on-time & under budget.Provided DemandTec the ability to scale the NextGen Product Suite by delivering a highly efficient data warehousing infrastructure system.Designed and delivered a high availability redundant data center deployment for the Assortment Product offering in less than 30 days.Enabled an optimized the SaS70 Type II internal auditing process. Achieved an $1.6m savings and exceeded disaster recovery requirements by designing an efficient transport system that saved costs in compression transport hardware.Designed, built, deployed, and migrated a high availability redundant QA lab infrastructure with 15 racks from San Carlos to Arizona; designed, built and deployed a site-to-site failover initiative for disaster recovery.

Austin, Texas, Us

[Hands on roll: Engineer - Manager] Spearheaded the architecture, design, and implementation of U.S. data centers, generating more than 1+ million email per month.Optimized performance by developing strategic business plans, tactical operations plans, long-term infrastructure strategies, and contingency operation plans, and leading the daily operations of a 24x7 high-traffic ESP environment, including supervising 5 employees in winops, helpdesk, and netops.Led global Infrastructure, Security, Operations, Network, and Corporate Systems Infrastructure teams.Supported global network operations for data centers in the U.S. and the UK, WAN infrastructure, and all network hardware; performed penetration analysis; developed and executed new build-out planning and initiatives. Liaised between executive management, global teams, and other business units.Achieved performance specifications for customer service level agreements (SLA). Select Key ContributionsEnabled dramatic growth by quickly migrated the aging, legacy mission-critical data center from Savvis with no network or systems passwords or documentation. Quadrupled capacity from 250, 000 emails per month to 1 million per month by redesigning the email delivery network.Performed reverse engineering and documented the existing network infrastructure. Increased efficiency in the hosting environment by designing and deploying a world class fully documented HA data center at AT&T in San Jose. Enabled efficient campaign flow under heavy load by providing an optimized email load balanced internal network solution.Delivered five 9’s of uptime on network system availability.Designed, built, and deployed an HA corporate infrastructure VoIP, DS3 in San Bruno.

Foster City, Ca, Us

Direct three demanding departments which included Data Center SaaS Operations (Production, Automation/Network Engineering), IT, and Security. Improved total user/customer experience by maximizing performance and efficiency by implementing and directing continuous improvement and process efficiency initiatives; ensured adherence to quality practices and standards. Provided optimized productivity in SaaS environments by overseeing managing a team of 12 in the daily Production Operations and critical security and IT initiatives. Played a key role in increasing profitability by identifying cost reduction opportunities. Defined organizational objectives, developed strategic plans for achievement, and assessed current organizational performance versus overall organizational goals in finance, staffing, facilities, and technology. Rapidly promoted into positions of increased responsibility over a five-year period, during which time there were several major department transformations.Key Contributions:Architected, designed, constructed the company’s worldwide Internet data center and corporate infrastructures. Significantly increased productivity by enabling automated management or code deployments. Designed, built, implemented remote offices in London, India, and Las Vegas. Architected, built and designed data centers in Las Vegas, London England, San Jose with BCP HA services located in Sterling, Virginia. Improved efficiency and productivity for European customers by deploying multiple HA data centers in RedBus interchange and Level 3 in London, England. Maintained availability during the RedBus Interchange ISP fire in London with no loss of revenue in the data center relocation. Architected, designed, constructed, and managed five data centers in the US, EU. Managed corporate offices in the United States, India, Asia, and the United Kingdom. Achieved 99.99999 uptime on network and system availability. Contributed to successful IPO on 2/10/2010.