Tim Wonder Email & Phone Number

Kista, Stockholm, Se

Ericsson Communications Inc. 2009 –2020Field Technician II for Sprint Transitioned to Ericsson after Sprint and Ericsson entered a services contract for the technical operations of Sprint networks.• Upheld maintenance services for the overall operations of the Sprint CDMA, EVDO and LTE networks to include equipment upgrades, PMI routines, cell site physical upkeep and database updates. • Successfully resolved trouble ticket issues remotely and at the cell sites, performing network drive testing to ensure network performance operates at peak performance. • Completed 911 testing as required with local agencies to provide quality operations of services.• Generated, maintained, and presented comprehensive reports to customers detailing data and observations; and recommended appropriate courses of action.• Established reputation for consistently meeting deadlines and requirements for the completion of testing and reports through collaboration with clients, which resulted to customer satisfaction and repeat business.

Sprint / Nextel 2007 –2009Field Technician II • Provided complex maintenance services for the overall operations of the Sprint CDMA EVDO networks to include equipment upgrades, PMI routines, cell site physical upkeep and database updates. • Collaborated with project manager to find new and efficient ways to meet business objectives. • Enhanced customer maintenance capabilities by developing standard operations and troubleshooting procedures for new systems.• Prepared detailed reports for management regarding system detects affecting installation, operation, and preventive maintenance.

Dallas, Tx, Us

Responsible for managing the provisioning of SBCLD’s products and services.Provisioning/Trouble Management related to both internal and external customer. Analyzes and isolates the trouble and either resolves or coordinates resolution with the appropriate vendor(s).Performs appropriate escalation across many levels of the organization and is accountable for meeting SLA objectives. End to end service establishment and trouble management. Coordinates intra and inter company and vendor testing activities. Ensures these activities are properly executed and all appropriate technical parameters are met. Develop, define, test, document and maintain all Methods & Procedures associated with the work processes. Define, develop, produce and analyze quality reports to achieve operating efficiencies.

2003-2004 Counter Sales, Graybar Electrical and Telecommunications INC.Customer service / sales representative providing electrical and telecommunications equipment solutions, for businesses and contractors.

1996-2002 Systems Engineer III, Sprint Communications Milwaukee, Wisconsin. Account team member who supports mid, major and national accounts. Technical resource in pre and post-sales capacity for frame relay, IP, ATM, ISDN, Internet and X.25 services. Participate in service quality reviews; provide analysis to the customer using Sprint performance reporting tools. Worked with the customer on design, redesigns of WAN, and Internet networks. Acted as customer liaison for installation, and network trouble resolution. Successfully completed over 80 hours of vendor and company provided technical training each year.

1988-1996 Network Operations Specialist III / CPE, Sprint Communications Milwaukee, WisconsinInstallation and maintenance of Sprint voice, frame relay, private line, video and Internet services with its related equipment at the customer premise. Maintained the largest Sprint X.25 PDN switch site in the state of Wisconsin.

1987-1988 Network Operations Specialist III, US Sprint Communications Chicago, IllinoisPerformed installation and maintenance of Sprint IMT private line and switched access circuits at the Sprint central office facility. Responsibilities also included billing routines and translation table building for the DMS 250 switched services network.

1986-1987 Access Engineer II, US Sprint Communications Rosemont, Illinois.Responsible for access engineering of voice and private line network accounts. Provided technical support to the Access Engineer I. and other departmental agencies regarding the operation and installation of circuit applications.

1986 Customer Service Technician, GTE Sprint Communications Rolling Meadows, IllinoisCoordination and implementation of T-1, dedicated access lines and all feature group services. Provided upkeep of customer and site documentation, weekly and monthly reports to the district manager.

1985 Access Engineer I, GTE Sprint Communications Irving, TexasResponsible for translation of customer service requirements into an order form to request facilities from LECs and IXC. Verify Telco design and provide circuit design records to the field technicians.

Arlington, Virginia, Us

1981-1984 US Army, Station Technical Controller MOS 32D10Installation and maintenance of military and commercial communication services. Worked at the US Army War College in Carlisle, PA and at the Pirmasens primary technical control center in Pirmasens, West Germany.