Tim Worth Email and Phone Number
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Skillful and dynamic analytics professional with demonstrated capacity to provide comprehensive, executive C-level support.• Proven track record of utilizing business intelligence analytics, research, and data analysis to create accurate and actionable solutions for use by C-level executives.• Adept at developing and maintaining programs to reduce costs and increase revenue, forecast customer behavior, and improve operational efficiencies.• Highly focused and results-oriented in enhancing internal business infrastructure.• Proficient in Excel, PowerBI, SQL, Snowflake, Salesforce, ‘R’ statistical visualization packages, Tableau, MicroStrategy, SQL, and Crystal Reports.
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Electronic Arts (Ea)Georgetown, Tx, Us -
Lead Data StewardElectronic Arts (Ea) Jan 2017 - Jan 2024Redwood City, Ca, UsDevelop solutions to enhance Player Experience, Employee Experience, and drive P&L results. Responsible for the management and fitness of data elements within EA WWCE. Align CX KPIs across organizations.
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Wwce Operations AnalystElectronic Arts (Ea) Jul 2016 - Jan 2017Redwood City, Ca, Us• Work with the Worldwide Customer Experience Performance Analytics team to develop and support impactful analyses improving overall player experience.• Collaborate with department executives and subject matter experts to design, develop, and test new and modified reports and analyses based on business needs and functional requirements.
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Business Intelligence AnalystFirstcare Aug 2012 - Nov 2015Austin, Tx, Us• Improved Financial and Clinical alignment and cost reduction through collaboration with Chief Strategy Officer to develop actionable and repeatable reports, data models, and detailed data analytics.• Created detailed specifications for report development and deployment in SQL, SSRS, Crystal Reports, MS-Access, Excel, Information Builder, and ‘R’ statistical visualization packages.• Trained executive staff in utilization of reporting and analytics applications, including SSRS, Crystal Reports, Information Builders, Excel, and ‘R.’ -
Senior Manager Of Delivery OperationsAyata Jan 2010 - Mar 2012Houston, Texas, Us• Designed, developed, and implemented stand-alone custom business analytics applications and predictive solutions to complex process and data problems for Fortune 100 companies, including Microsoft, Dell, Cisco Systems, and Juniper Networks.• Directed end-to-end delivery processes from needs assessment to final product installation, ensuring on-time and under-budget delivery.• Provided extensive support to Chief Executive Officer as an integral member of the Senior Management team of this growing start-up company, resulting in a $1.6M award from Texas Governor’s 2011 Emerging Technology Fund.• Improved performance and reduced costs through enhancement of internal business infrastructure. -
Business AnalystSallie Mae Jul 2009 - Mar 2010Newark, De, Us• Researched, analyzed and developed improvements to customer service KPIs for multi-site, multi-channel contact centers.• Coordinated cross-functional projects to meet departmental and corporate goals.• Installed and supported an enterprise-wide implementation of NICE speech-recognition and analytics software. -
Owner, PrincipalNetworth Consulting Mar 2007 - Jul 2009Develop process improvement initiatives for small business, project management of installation and support of business applications
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Operations Manager IiiDell Inc Dec 1990 - Mar 2007Round Rock, Texas, Us• Directed a skilled team of analysts and statisticians which forecasted customer contact behavior within 5% weekly MAPE for Global Sales, Technical Support, and Customer Service contact centers for 20K agents in 25 multi-channel sites.• Designed and implemented cost reducing and revenue generating programs with an estimated annual OPEX and CAPEX savings of over $10M.• Invented innovative strategies to accurately predict customer contact behavior through utilization of historical data, advanced math, software applications, and predictive analytics.• Steadily advanced within the organization to positions including Call Center Engineering Program Manager, International Services Planning & Analysis Manager, Contact Center Operations Manager, Tech Support Operations Manager and Tech Support / Customer Service Agent.• Received dozens of awards and honors, recognized by direct reports, peers and management as an effective, innovative and successful process and people manager.
Tim Worth Skills
Frequently Asked Questions about Tim Worth
What company does Tim Worth work for?
Tim Worth works for Electronic Arts (Ea)
What is Tim Worth's role at the current company?
Tim Worth's current role is on to the next thing....
What is Tim Worth's email address?
Tim Worth's email address is ti****@****zon.net
What is Tim Worth's direct phone number?
Tim Worth's direct phone number is .888.249*****
What are some of Tim Worth's interests?
Tim Worth has interest in Civil Rights And Social Action, Education, Environment, Science And Technology, Human Rights, Arts And Culture.
What skills is Tim Worth known for?
Tim Worth has skills like Business Process Improvement, Cross Functional Team Leadership, Business Analysis, Process Improvement, Business Intelligence, Crm, Project Management, Program Management, Training, Management, Analytics, Leadership.
Who are Tim Worth's colleagues?
Tim Worth's colleagues are Rijvan Momin, Exequiel Vera, Khawar Malik, Shibu Chacko, Omar Reda, Venkatesh(Venki) Shivanna, Anderson Ayala.
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