MSFT 365, Azure, Cloud Printing, VOIP, projects with multiple vendors, Physical and Virtual Server support

Remote support for software and hardware. MS Outlook, MS Office, Cisco VPN, RSA security tokens, Windows 10, Active Directory, Phone management systems (i3).

Hardware, Software and Networking Support. MS Windows 10, Microsoft 365, Mobile Device Support, Windows servers, Networking equipment, Dell Desktops and Servers.

Windows 7/10 support. Support for Apple mobile devices. Support for EPIC software. Some telecom support including Nortel and ASCOM networks. Work closely with the Network, Business Analyst and Application Analyst teams to complete multiple projects.

Server, Desktop and Networking Support for Businesses and Consumers in Maryland and Delaware.

Tier 2 Infrastructure SupportProject resource for internal Perdue customers and partners. Maintain and Operate Intel/Windows, Unix and Linux business production servers in an Enterprise level environmentRespond to incidents and requests in regards to server level issues (Server OS, Active Directory and Exchange)Server as an IT project resource. Restore files using enterprise level backup systems including Symantec Backup Exec.

manage and monitor LAN/WAN network services; recommend and acquire equipment replacements and upgrades; troubleshoot any reported problems of systems and software.installing, configuring, updating and maintaining server software/hardware;high-level problem troubleshooting;replacing failed hardware and addressing system problems;tracking system capacity (CPU, memory, disk space) and reporting/correcting any issues; manage active directory and microsoft exchange.

Control the process of ensuring accurate and timely technology support and problem resolution to internal and external customers. Responsible for resolving complex and everyday service requests relating to PC, server, and network hardware and software problems and malfunctions; interacting and consulting with clients to manage client satisfaction; providing guidance, assistance, and follow-up on client inquiries; and assisting in the implementation of desktop hardware and software. Supervise and coordinate the activities of workers who provide problem solving support.

Server supportDesktop supportNetwork management.LAN/WAN support

wireless support and testing, IT Help Desk Tier 2 PC support, pc imaging.

Server, Desktop and Networking Support

Independent Consulting for national email migration. Worked with Orange business services and AXA financial. Migrate email from Louts Notes to MSFT Exchange

System administratorWindows Server and Desktop SupportActive Directory and ExchangeProvide Tier 3 level remote support for branch offices.

installing, configuring, and maintaining systems software, hardware, advanced LAN/WAN configuration, advanced communication planning, utilizing various tactical communication devices, and operating the Tactical Data Network Gateway. execute network planning, network security plans, maintain patch panels, power entry panels, signal entry panels and the configuration of routers, switches, various encryption devices, and network monitoring software.

Firewall administratorData security

Knowledge of the Marine Corps Total Force System (MCTFS), which encompasses the on-line Diary System (OLDS), the Unit Diary/Marine Integrated Personnel System (UD/MIPS). Typical duties of personnel clerks include: auditing and making entries in individual service records; auditing service records for required entries and documentation; completion of various personnel and pay related forms and documents; researching proper unit diary entry requirements; reporting transactions into MCTFS via the unit diary; auditing and correcting feedback reports from systems; preparation of individual pond and allotment requests; and performing other duties pertaining to pay and personnel administration as required.