Tim Zicker Email & Phone Number

Houston, Tx, Us

Houston, Texas, United States

IT Service Delivery Manager supporting 6,500 users across the United States and Canada.

Austin, Texas Area

IT Operations & Major Incident Management in the Austin Technology Center - Manage a team of Database, Electronic Data Warehouse (EDW), Mainframe, Middleware, Network Operations Center (NOC), Storage, Windows, VMware and UNIX/Linux/AIX onshore and offshore technical resources that support 400,000 employees across the globe – all working for the world's largest home improvement retailer.

San Antonio, Texas Area

Team lead for a group of COBOL mainframe programmers for CORE Fidelity banking applications, supporting 2,200 employees in 3 states.

Tulsa, Oklahoma Area

Provided technical services through one-call resolution to establish long-term relationships with customers. Assisted customers with product features, installation, setup, troubleshooting, and hardware operations.

Tulsa, Oklahoma Area

Directed the day-to-day operations of a 24 X 7 X 365 Technical Help Desk Call Center and Desktop Support Team, distributed across 7 casino locations in Northeastern Oklahoma, supporting 3,800 employees.

Tulsa, Oklahoma Area

Directed day-to-day operations of a 24 X 7 X 365 Technical Help Desk Call Center, Systems Administration Group, and IT Data Center Operations Team, supporting 4,500 employees in 8 states.

Tulsa, Oklahoma Area

Supervised and directed day-to-day operations of an Inbound/Outbound Collections Call Center Resource Planning Group, Skip Tracing, and Returned Mail Team composed of 10 direct reports. Duties included call load-balancing between two call centers, forecasting, operations management, resource allocation planning, staff development, and workforce management. Supported 400 call center employees in 2 states.

Tulsa, Oklahoma Area

Managed and administered the Enterprise Software Source Code Change Management System for 15 mission-critical applications. Coordinated with data modelers, database administrators, quality assurance testers, project managers, software developers, and system administrators to ensure all project source code, bug fixes, changes, and updates for mission-critical business applications were created, managed, and stored in a secure source code repository.

Tulsa, Oklahoma Area

Researched and resolved client/server application issues and complex network connectivity issues between customer locations and front-end processors, mid-range operations, and mainframe computers. Solved technical issues involving travel agents that remotely accessed packet-switched TCP/IP-based networks (Internet/Intranet) and Virtual Private Network (VPN) encrypted connections.