Main Responsibilities :Overseeing and agreeing contracts and providers for services including security, parking, cleaning, catering, technology and so onSupervising multi-disciplinary teams of staff including cleaning, maintenance, grounds and securityEnsuring that basic facilities, such as water and heating, are well-maintainedManaging budgets and ensuring cost-effectivenessAllocating and managing space between buildingsEnsuring that facilities meet government regulations and environmental, health and security standardsBudget planning and cost-effectivenessBuilding projects, renovationsHelping businesses to relocate to new offices and to make decisions about leasingPlan event from start to finish according to requirements, target audience and objectivePrepare budgets and ensure adherenceSource and negotiate with vendors and suppliersCoordinate all operationsLead promotional activities for the eventSupervise all staff (event coordinators, caterers etc.)Prepare all aspects before the day of the eventEnsure event is completed smoothly and step up to resolve any problems that might occurAnalyze the event’s success and prepare reports to follow up

Main Responsibilities:Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures and skill development.Take reservations using the hotel reservation system, ensuring maximum occupancy and rates are obtained.Check guests in and out, including preparation of guest bills and authorizing payments.Responsible for cash handling including float and banking.Dealing efficiently with day to day billing and guest service queries.Report anything considered a health and safety hazard.Using information available, plan and control both the preparation of future shifts and effective communication to the team.To act as a duty manager for the hotel, ensuring all guests are satisfied, both internal and external.Allocation of all rooms to include, special requests, sofa bed rooms and any other requirements as directed by the FOM.Lobby duty plays a key role in the success of the movement of our guests around the hotel.Prevent abuse and/or destruction of hotel property.Be flexible at all times in order to cover the unexpected needs of the Hotel and outlets.Knows all safety and understands emergency procedures and how to act upon them. Understands accident prevention policies.Knows cash handling procedures. Files and posts all changes to guest master and city ledger account. Good understanding about the Property management software (PSM).Anticipates and intervenes in all incidents of guest dissatisfaction and attempts to satisfy all such guests, within hotel policy.Do service recovery procedures.Trains new Guest services department personnel.Answers letters of inquiry regarding rates and availability.Maintains a thorough knowledge of the room rack locations types of rooms, room rack operations, hotel facilities.Maintains a detailed knowledge about the hotel's services and hours of operations.