Handle confidential and non-routine information, organize and prioritize large volumes of information, respond to regularly occurring requests for information and calls, act as a liaison between internal departments and outside agencies, design and type general correspondence, memos, charts, tables, graphs and manuals, create and proofread policies and procedures; make appropriate changes, work independently on special and nonrecurring and ongoing projects, assist with copying and distribution of documents and other materials for administrative and clerical staff, assist in purchasing supplies, maintain an inventory of current office equipment and supplies, maintain databases, spreadsheets, letters/memos and presentations, act as the HIPAA privacy and security officer, supervise the medical records department, attend meetings, trainings and conferences for updates within the Greenway EHR software.

Complete pre-screening and intake assessments, Enter patient demographics into the computer system,Act as a liaison between patients and community based agencies; such as Ohio Department of Job and Family Services, Mid- Ohio Association of Food Banks, homeless shelters, addiction centers and rehabilitation centers, Determine applicable financial assistance for healthcare services for the uninsured and under-insured, Prepare and submit patient applications to the Ohio Prevent Blindness program.

Participate in staff and educational meetings, Interview candidates for open reception positions, Train new hires, Manage the continuous flow of the reception department, Make spreadsheets, manage data and create documents on computers using Microsoft Office, Prepare and keep the reception area ready for each working day, open the building at the specified time and have all front desk activities fully operational at the start of the business hours.

Register patients according to clinic protocols, Explain clinic policy and procedures to patients, Organize and maintain forms and office stationery, Assure client confidentiality at all times, Schedule medical and dental appointments, Distribute required information via post, telephone and email, Direct patients and medical representatives to the appropriate location, Determine the financial status of patients and their eligibility for health services, Assist patients in accurately completing appropriate forms and documents, Verify Medicaid, Medicare and private insurance through appropriate websites.

Greet and welcome guests, Operate cash drawer, handle cash, checks and credit card payments, Balance guest accounts, Maintain room availability, Make and confirm reservations via telephone and in person, Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, and activities, Balance revenue at the end of shift, All other duties as assigned.

Perform all job start up requirements (i.e. files, information sheets and field forms, including EEO and all other pertinent documents), Prepare and distribute purchase orders and subcontracts, Expedite signed copies of subcontract agreements, Set up and update supplier/subcontractor lists, Secure and verify certificates of insurance, BWC from subcontractors, Assure compliance with EEO regulations is met, Maintain file system of contract documents, Assure timely submittals, Coordinate timely delivery of materials, Coordinate bidding contracts, Prepare project bids, Create and modify AIA documents, invoices, reports, mechanics' liens, lien waivers, prevailing wage notices and certified payroll reports, Interact with clients, vendors and visitors, Oversee general office coordination, Create owner’s manuals and warranty letters for projects.