• Lead a team of 6 Product Managers, managing a $5M budget and driving over $500M in revenue by implementing strategic service-oriented product initiatives.• Grassroots coaching and development of Product Managers and Delivery Leads across 4 product teams• Regularly meet with cross-functional Product Managers, Engineers, and Leaders to learn and apply techniques as well as guide other teams to implement product practices• Accomplishments: Implemented cohesive communication practices across product teams including roadmaps, epic briefs, status communications; hired experienced product coach to provide Introduction to Product twelve-week series; leveraged intra-company social media to increase knowledge and collaboration on product practices

• Manage roadmap and migration strategy of $200M Inventory Solution offerings from The Home Depot Pro to HD Supply• Translate business goals and end user needs into manageable work; communicate product direction and priorities to cross-functional teams and utilize Jira for planning and progress tracking• Organically grew popularity of monthly product meeting averaging 50+ attendees from operations and IT teams• Accomplishments: 3rd party vendor order integration with SAP, MuleSoft, and HDSupplySolutions.com; new SAP order types to support consignment program, custom build of Salesforce lead, opportunity and case management

• Product Manager for 5 Regional Dealer Portals and over 200 Applications• Partner with Business, Design and Engineering Teams to build and deliver new applications and enhance dealer platforms using technologies such as Liferay Digital Platform, Java, Angular and web service APIs• Host regular business stakeholder sessions discussing new requests, inflight delivery status and prioritize quarterly roadmap • Provide analysis on dealer website development and content creation with focus on improving user experiences• Accomplishments: JDE integrated service quoting application with first year sales over $1 million; designed and built custom global application to monitor dealer readiness of new product lines; build and launch of the South America dealer portal

• Program Manager of quarterly service management checkpoint for Cisco’s Supply Chain IT organization • Developed and managed cross-functional timelines, scope, risks, and progress against plans for ten services, five Managers, and team of 10+ employee and off-shore Project Managers, Architects, Engineers, and Analysts• Drove proactive metric improvements, simplified communications, reduced processes, and conducted team training resulting in 35% reduction of role • Cultivated cross-partnership with four IT Service Project Managers to collaborate and share best practices • Developed and implemented comprehensive intern program including pre-onboarding communications, meaningful project assignment, learning challenges, and end of summer leadership presentations, with portions of program adopted for use across the entire IT organization

• Recruited to lead cross-functional Customer Advocacy Program with seven tracks to address business, customer and IT issues during acquisition integration, resulting in 88% decrease in software licensing errors • Defined requirements, developed and executed quality test cases, maintained a prioritized list of defects and enhancements, and wrote detailed user guides • Worked with Finance and Supply Chain Operations to plan and execute budget as well as submit vendor resource requests accomplishing project on-time and under budget• Received commendation from IT’s Vice President and Director for stylistic and informative weekly reporting of progress, issues, and metrics, leading to promotion to Project Manager II• Developed, socialized, and implemented proposal to create a new enablement team to fill gaps in customer support including guidelines to scale for future business and customer needs

• Supported Project Management Office (PMO) planning and policies for 20+ employee and off-shore IT Project Managers, administered health dashboard analyzing metric trends, developed capability maturity model for the project management organization• Volunteer Lead of Atlanta Connected Women six-person core team to increase employee resource group visibility and provide our 180 members with events focused on professional development, networking, employee recruitment, and community activities

• Liaison between Product Development, Business Units, and IT Developers for all vendor data exchange initiatives, including intensive cross-functional relationship building as well as executive education of secure data exchange• Program management of multiple vendor manufacturing setup from initiation to launch• Led monthly council to review fiscal roadmap and current project status, and facilitated entry of new projects

• Infrastructure management for 5 project teams supporting plans, schedules, budgets and vendors for aggressive infrastructure projects• Supported supplier sourcing and materials for 20 customer locations• Reconciled purchase orders to bills-of-material, site inventory, and engineer drawings for final customer acceptance

• Led team of 30 Customer Account Specialists• Partnered with IT to build and launch Customer Self-Service web application decreasing support volume by 30%• Transformed department operations toward proactive program management of corporate accounts