• Oversee and manage Employee Support Fund• Responsible for the development and implementation of overall program strategy and success• Manage day-to-day operations of the employee giving fund including assessing applications, following up with documentation, and determining whether a grant will be funded, by evaluating the application to our guidelines and using independent judgement• Developing and presenting program details to the board of directors and senior leaders, including trend analysis on applications, grants, and payroll deductions. Using analytical insight to make recommendations on program improvements• Coordinating Commercial & Brand Communications projects and initiatives via professional Corporate Communications counsel and execution expertise. Activities include: development of Executive communications, including speeches and presentations; internal broadcast coordination; organic social media content creation; event planning, and other Communications responsibilities

• Manage a group of 10-16 Customer Success Consultants• Responsible for overseeing the process of customer retention and success• Train new hires• Coach existing representatives• Develop and implement new processes• Interact with new, existing, and potential customers regularly, directing the team on how to best help customers, dig into root cause issues to deliver desired results• Ensuring the team has everything they need to thrive• Build a culture of trust and transparency to help drive success and enhance customer satisfaction

Key point of contact for major accounts. Assist with orders, quotes, product research, online set ups, questions regarding the website, shipping and billing setups, upselling and escalations beyond Customer Service for Staples customers as well as a key point of contact for assigned Account Managers while they are out selling.

Managed a group of 10 Customer Service Representatives, trained new hires on the ordering system, set contracts in place on customer accounts, and assisted with Purchasing tasks.

Key point of contact for major accounts. Assist with orders, quotes, product research, online set ups, questions regarding the website, shipping and billing setups, upselling and escalations beyond Customer Service for Village Office Supply customers as well as a key point of contact for assigned Account Managers while they are out selling.

Answered incoming calls from customers to answer questions, place orders, issue credits, place special orders as well as help with any issues.