Tina Dawson Email & Phone Number

Quality Assurance Manager for the LAN Managed Services (LMS) and Headquarters Engineering Services (HQES) Project at Department of Homeland Security (DHS) Responsible for all aspects related to the establishment, measurement, management, and reporting of acceptable service levels. Review and edit contract deliverable for accuracy before delivery to the customer. On a monthly basis, collect, review and edit Performance Management Review slides for accuracy before submitting to the customer. Ensure all service outages for the month are documented and outage times are calculated in accordance with the Service Level Agreements. Responsible for reviewing all LMS and HQES Change Request (CR) for accuracy before submittal to the Infrastructure Change Control Board (ICCB) for approval. Develop and implement quality and continuous improvement programs to minimize risks to the project. Ensure compliance and accountability for service assurance. Support development and delivery of all applicable contract documents, internal program documents, reports, and customized processes/procedures, mitigate/investigate issues, and other tasks/activities required to support successful execution of all identified requirements and responsibilities across all program areas. Support the delivery of services that continuously meet program specified performance standards, deliverables, and Service Level Agreements are continuously met in entirety. Perform quarterly audit of SolarWinds Inventory report to ensure accuracy of the billing statement. Attend weekly Staff, Schedule and Engineering meetings providing input and guidance to the team on any Performance Management and Quality related issues.

Project Task Manager for the Defense Base Closure and Realignment Commission (BRAC) 133 Mark Center Project. Responsible for developing project Plan of Action and Milestones (POAMS) documentation. Ensures all items listed on the POAMS are assigned responsible parties for corrective action. Posts all approved POAMS to SharePoint network collaborative tools for tracking, verifies exceptions documented on the POAMS until closure is verified. Responsible for assigning workloads to temporary hire employees. Performs quality inspections of all project deliverables.

Senior Quality Engineer (QA06), Pentagon Renovation Project (PENREN) – Developed and implemented processes and procedures to ensure quality of passive voice and data communications installations for the PENREN program. Applied comprehensive technical expertise techniques in developing and writing policies and desktop instructions for multiple telecommunications projects and quality assurance procedures enterprise wide. Built solid and lasting relationships internally and externally involving all stakeholders large and small--greatly enhancing the PENREN team’s ability to provide a quality sustaining products and positive client satisfaction. Active participant in project’s Engineering Review Boards overseeing tracked deficiencies and network design requirements and processes.

Managed all technical aspect of design, implementation and maintenance requirements for complex telecommunications systems. Provides technical expertise during sales processes to maximize system benefits to potential clients while enhancing WorldCom revenue potential. Served as technical liaison between WorldCom account managers and client technical management staff. Served as Project Manager for Inter-Direct (IDC) to Inter-Private Line (IPL) Project. Directed network designs, Tier III technical inquires and proposal development and presentation. Documented complex voice/data network designs, conducted design reviews with clients, and modified designs as needed to meet business requirements.

Managed all voice, data monitoring and technical support for a $6.5 million telecommunications system compromised of over 68,000 telephones, 11,00 circuits and all associated peripheral equipment. Ensured timely completion of telecommunications service orders for the Office of the Secretary of the Air Force, Air Staff and other ancillary Air Force agencies within the Washington DC National Capital Region. Designated, planned and implemented communications architectures for secure and non-secure telephony and information management systems. Performed site surveys to provide effective and efficient technical solutions to clients and end-users as needed. Routinely coordinated with Defense Telecommunications Services’ vendors and users to ensure timely installation of services and equipment. Supervised four subordinate military personnel.

Mba, Management

Graduated with honors

Bs, Business Management

Aas, Electronic System Technology