Key Contributions: • Active Directory User Administration - Updated user accounts to correct proxy addresses and\or target address - Group administration - Assisted users with authentication using MFA - OU moves and syncing for automation• Office 365 Administrator - Verified and remediated user account - Repaired user email accounts sync and re-activations - Troubleshooting account issues in MS Azure • Certificate Management using Microsoft Internal and\or External using Centify• DHCP - Creating new scopes for deployment of NAC - Created reservation for user moves• DHCP administration using BlueCat and MS DHCP Servers• DNS administration using BlueCat • DNS External administration using Ultra DNS for new site releases and server replacements • NAC Support using Clearpass to troubleshoot issues • Server Vulnerability patching • Setup internal and external user with MFA for secure system access.

Key Contributions: • SharePoint 2013 Administrator - Planned and Deployed SharePoint 2013 with Microsoft Best Practices in a 3-month period - Developed Training Material and Trained staff - Documentation of processes and procedures • Exchange 2013 Administrator - Planned and Deployed Exchange 2013 in a co-existence environment with Microsoft Best Practices - Planned Migrations of users - Developed Processes and Procedures of the Exchange environment • Active Directory User Administration and Schema upgrade • Assisted with EDI setups • Assisted with Domain changes and Network service provided by various vendors • Administer and optimize company servers and related components to achieve high performance of various business applications • Coordinate and collaborate with network engineering, business application, and database administration to ensure availability, reliability, and scalability of corporate serves to meet business demands • Conducted research on server hardware, software, and protocols in support of procurement and development efforts for various projects

Key Contributions: • SCOM Administrator - Planned and Deployed Operation Manager 2012 using Microsoft Best Practices - Manage server performance tuning and monitoring - Documentation of processes and procedures • Active Directory Administration and Backups • Network Conversion of 34 out of 40 sites to new Data Center Circuit within 3 month period • Develop, implement, and manage processes / procedures based on ITIL Framework • Administer and optimize company servers and related components to achieve high performance of various business applications • Coordinate and collaborate with network engineering, business application, and database administration to ensure availability, reliability, and scalability of corporate serves to meet business demands • Conducted research on server hardware, software, and protocols in support of procurement and development efforts for various projects • Improve enterprise desktop management capabilities by automating software deployments, IT inventory needs and configuration changes. • Stabilized and Maintained old Call Manager and Contact Center application while planning upgrade • Complete yearly telco audit to save company money by removing unused\ forwarding lines. • Performed backup on weekly\monthly\yearly bases using Commvault - Perform restores when needed - Rotate tapes as needed - Optimized backups by utilizing Best Practices to achieve efficiencies and performance in storage space • Release and Deployment Coordinator using Shavlik - Researched All released patches from Microsoft and various other vendors - Submit to Peer Review Committee and Change Management - Release all approved patches to DEV, UAT and Production Environments on a monthly rotation