Tina Devlin Email & Phone Number

New York, Ny, Us

New York, Ny, Us

West Hollywood, California, Us

As a Sales Manager, I was responsible for building and managing a 10-person high- performance team that worked directly with industry professionals, assisting them in their transition to e-commerce platforms, aiding them in industrial and interior design, and providing quality product sourcing and ordering.Managed and motivated the sales team averaging 94% to objective with a 36% call conversion rate that fostered long-lasting business relationships with professionals to help them qualify for their own trade account managers.Planned and executed the tactical elements of sales to develop best practices and continuously improve effectiveness: sales processes/procedures, competencies, productivity metrics, objective planning, and compensation plan design.Instituted a division-wide incentive program to encourage sales representative and account managers performance called the Admirals Club.Successfully coached, mentored and developed six team members for internal promotion to Account Manager role during my tenure. Led talent identification and recruitment of new team members ensuring effective onboarding of talent.Facilitated and delivered on the job training for sales representatives that enabled team members to drive performance excellence and deliver sales objectives.

West Hollywood, California, Us

As E-Commerce Sales Representative Team Lead in the Marketplace division, I led a 10 person team that developed strong customer relationships, created customer profiles that aligned with project design specifications, and performed fact finding, upselling, and product ordering duties.Managed and coached the sales team averaged 98% to objective with a 24% conversion rate.Mediated and assisted in communications between the sales representatives, sellers and vendors from time of inquiry, to sales, and ultimately, product delivery. Initiated a division-wide, quarterly sales incentive program for individual sales representatives called the Leaders’ Club. Every quarter, at least one member of my team was in the Leaders’ Club, which was comprised of the top three sales representatives for the quarter in each office.Promoted and provided input to leadership in the development and administration of sales incentive programs.Created reporting for the team to track their progress and results monthly, quarterly and annually.Developed professionalism and positivity through encouragement and inspiration.

West Hollywood, California, Us

E-Commerce Sales Representative in the Marketplace division responsible for establishing customer relationships, initiating customer profiles, coordinating and managing customer requests including, product ordering, design and purchasing requests as well as providing technical support.Established and maintained effective business relationships with both consumers and trade professionals, including interior designers, developers and contractors through active listening, as well as asking questions to provide additional details and understanding of the customer’s vision, expectations, project needs and requirements.Maintained and sustained consumer and trade professional relationships and networks through ongoing, consistent communications both written, email as well as verbal through status calls that are conducted from initial contact, purchasing and delivery.Successfully oversaw the completion of the Irvine Company new development project including the facilitation and coordination of their purchases and timely delivery. Effectively managed concurrent consumer and trade professional projects through prioritization and time management based on individual project timelines and requirements.

As the first blow dry bar in North Orange County, we empowered women with the confidence that comes with looking your best through a great blowout, fantastic formal styling and outstanding up-dos, whether our customers were women succeeding in the workplace, brides getting ready for their big day, or young women preparing for prom.Co-owned and operated the first blowout salon in North Orange County.Created a strategic business plan based on a cutting-edge industry trend, and executed the concept, resulting in 5 years of successful business, ending in a profitable sale in 2016. Identified, recruited, hired, and trained a highly-skilled cosmetology staff. Oversaw and led additional training and qualification programs to ensure staff skills remained aligned with compliance, safety, and customer service standards.Managed accounts payable and receivables.Grew business and customer relationships through philanthropic community engagement, local small business owner associations, and the employment of convenient technological tools, such as programs like Spa Booker and our very own Dry Lounge App.Recipient of the 2015 Small Business of the Year award in the 55th district by Assemblywoman Ling Ling Chang.

Bachelor Of Arts - Ba, Business/Corporate Communications

Associate Of Arts - Aa