Tina Dunlap Email and Phone Number

Monitors student accounts and takes appropriate measures to ensure timely collections of student receivables, reviews and explains funding options with current and prospective students, and assists students with the registration process and account inquiries.•Reviews and inputs third party contract authorization documentation to ensure all information is complete for billing purposes.•Ensures accuracy and completeness of student payment plans.•Assists students electing to use financial aid with the appropriate application process and conducts on-going follow-up with students and/or Corporate Student Financial Services to resolve issues which could result in disbursement delays.•Acts as a point of contact to handle student account inquiries and follows-up with all received emails and voicemails within two business days.•Oversees file organization and data base maintenance.•Processes student payments received at the campus and assist with the daily reconciliation process.•Monitors student accounts and communicates with students to resolve outstanding balances.•Timely assistance and completion of student registrations in compliance with established University policy.•Monitors policy compliance in accordance with Strayer University, State, and Federal rules and regulations.•Ensures that the University’s established Mission and Standards of Ethical Conduct are fully upheld.

• Respond to new student inquiries via phone and email• Interview prospective students to determine qualifications and career goals• Educate qualified prospective students on the benefits of the Jack Welch MBA program• Assist students with their due diligence and admissions process partnering with other departments to finalize enrollments and support long-term success for the student• Contribute to team performance objectives• Work with Strayer campus teams supporting campus referral interviews and enrollments.• Provide coaching to Strayer campus teams to help them support their students who may be best fit to the Jack Welch MBA• At minimum, support quarterly new student cohort to initial enrollment through the registration of their 2nd term.• Provide lateral leadership and mentoring among team and other departments in the University

Oversee payroll processing utilizing Ceridian, ADP, and EZLabor software for 700 employees.Responsible for organization and maintenance of Payroll /HR personnel files.Maintains spreadsheets and reporting for the Payroll/HR department.Calculate and maintain the leave balances for 700 employees.Maintains the accuracy of state tax information for 40 states along with state unemployment data.Responsible for entering new hire information and termination calculations/data.Maintain and update training documentation for supervisors and employees.Assisted with recruiting, screening/background checks, and interviewing of employment candidates.