- Providing outstanding customer support to both internal and external customers worldwide by processing orders, generating quotes, facilitating project planning, account management.- Collaboration with Regional Sales Managers to provide outstanding service for Distributors.- Document drafting, creating and implementing department procedures.- Training new team members.- Sarbanes-Oxley Act (SOX) Control Owner.- Supporting Distributors with their lead management.- Collaborating member of the Employee Engagement Team to improve work culture.- Founding board member of the Bonnell Women's Support Group.- Active member of the Environmental Health and Safety Action Team.

- Operated as Office manager, Operations and Fleet Manager for a company of 12 employees.- Performed all sales, reservations processing, accounting and collections, scheduling and dispatching.- Drafted all quotes and service contracts, processed payments, invoicing, collections and QuickBooks.- Created and implemented company policies, documents and procedures. Hired and trained all staff. - Scheduled reservations and drivers, provided dispatch services for drivers and Affiliates.- Acted as company representative at trade shows, conventions and expos.- Acquired and maintained relationships with Affiliates, Booking Agents and Event Coordinators.- Successfully secured the five largest hotel transportation contracts on the island of Oahu.- Acquired an event contract that increased annual sales by 278% in my first six months with the company.- Maintained strict confidentiality for clients, including adherence to Non-Disclosure Agreements.- Processed airport and harbor licensing, badge applications and W-9 forms.- Greeted/escorted clients arriving at Daniel K. Inouye International Airport.

- Facilitated two roles for two companies within the same position as a Court Reporter and Administrative Assistant.- Executed court reporting and transcription services along with legal and business document writing services.- Prepared and recruited applicants for temporary and permanent job openings.- Drafted and implemented office procedures and documents. - Participated in job fairs with sales and marketing materials as a company representative.

- Prepared new collection accounts for FDCPA processing, mailing FDCPA letters to debtors.- Skip traced debtors for current address, bankruptcy filings and Military service status.- Prepared summons and subpoenas for filing civil suits.- Processed complaint packets for court filings and process servers.- Downloaded account documents from client websites, communication with client executives.- Prepared training documents for other employees.

- Scheduled and checked-in patients for appointments.- Performed appointment reminder calls, triage calls and took messages for doctors.- Supervised narcotic prescriptions and maintained the prescription pick-up log.- Prepared medical records to be transferred to new computer system.- Processed release of information forms, ICD-9 and CPT coding.

- Supervised and trained all Client Services Representatives.- Development of all policies and procedures followed by the department.- Handled inbound and outbound calls with merchants and their Sales representatives.- Trained new merchants, provided merchant technical support, resolved all escalated issues.- Trouble-shooting and problem solving software and locating discrepancies in programming.- Product orders, cancellations and replacements, verifying transactions.- Handled business relations and training for after-hours answering service.- Company representative for clients’ corporate executives.

- Processed financing contracts, payment changes, and cancellations.- Processed finance reconciliations and daily reports.- Answered billing questions, managed credit accounts and copied financing documents. - Acted as the company representative for financing companies.