As Director of Business Intelligence, I am responsible for the strategic leadership and management of our dedicated BI team. In this role, I focus on developing and executing data-driven strategies and technology, optimizing processes, and facilitating informed decision-making across the organization.My role entails strategic leadership, where I work closely with executive teams to align BI initiatives with organizational goals. I've played a key part in shaping our data strategy, ensuring that it's closely integrated with our overall business strategy. I lead a skilled Business Intelligence team dedicated to driving data-driven initiatives and delivering high-quality insights that support strategic decision-making.In my role as Director of Business Intelligence, I actively promote cross-functional collaboration, working with various teams to identify data-related opportunities and challenges. Together, we aim to enhance data governance and ensure that our data initiatives are aligned with our strategic vision.I'm also dedicated to the growth and development of my team, ensuring they are well-equipped to support the organization's strategic data needs.

Promoted from Manager position. Responsible for identification of the business reporting and analytic needs throughout Wacom. Developing reporting and metric use cases, including business definitions and alignment to global business processes to aid in the development of Wacom’s global reporting strategy. Work directly with system end-users, business analysts and technical staff to translate complex business requirements into effective reporting solutions. Report directly to the VP of Information Services.

Promoted from Senior Analyst position. Responsible for identification of the business reporting and analytic needs throughout Wacom. Developing reporting and metric use cases, including business definitions and alignment to global business processes to aid in the development of Wacom’s global reporting strategy. Work directly with system end-users, business analysts and technical staff to translate complex business requirements into effective reporting solutions. Report directly to the Global BI Solutions Development Director and dotted line to VP of Information Services.Cross functional team member on data-centric digital ecommerce project, responsible for identifying and defining key metrics and drivers in the customer journey to support the strategic initiative to enhance customer satisfaction and increase ecommerce revenue.Worked on team to roll out executive KPI dashboards in Tableau by identifying and gathering data sources needed to support KPIs and work with BI and Tableau developers on cube and dashboard improvements and supported validation efforts. Developed global inventory dashboard for EOL products which enabled the sales operations team to make quick decisions.

Responsible for identification of the business reporting and analytic needsthroughout Wacom. Developing reporting and metric use cases, including business definitions andalignment to global business processes to aid in the development of Wacom’s global reportingstrategy. Implemented global BI reporting platform integrated with SAP and designed data flows for API into data warehouse. Includes integration testing, data validation, user acceptance testing, training, and cut-over and production support. Application owner and administrator.

Monitored and improved processes and procedures for business and IT project management/execution. Key functions include Business/IT project request evaluation, project quality and on time delivery metrics, ensuring the implementation and adherence to project management standards and practices from project request through project execution. Managed Project Portfolio of 80 projects and budget of 66 million. Conducted weekly project manager meeting for project status and issue resolution. Track project status and budget. Created portfolio dashboard and communication slide deck for executive visibility.

Ensure all business processes align with organization’s strategic goals and corporate vision. Interact with senior leadership and subject matter experts to understand current processes, identify areas of improvement, and develop solutions that improve performance by increasing productivity and efficiency. Partner with cross-functional business teams to design workflows for new initiatives. Analyze and synthesize metrics to assure timely completion and achievement of project deliverables. Report directly to the PMO Director.• Promoted into this newly created position to evaluate, design, measure, monitor, and control business processes across IT, Sales and Marketing, Finance, and Operations • Act as a change agent to encourage adoption of new workflows by partnering with key stakeholders and internal teams to assess change readiness, develop plans, and deploy training• Project portfolio manager for IT department: enterprise applications, operations, and internet solutions. Provide resource management reports, capacity planning & scheduling and project management consulting.• Report and communicate the results from process improvement efforts to Senior Leadership Team

Led projects to implement SAP SD functionality for North American business units including requirements gathering, project planning, project execution, testing, training, and production support. Worked closely with EDI vendor to support customer implementations. Acted as liaison between IT team, user community, and Karcher HQ in Germany. Resolved helpdesk requests relating to SAP SD and EDI functionality.• Automated cash application process which helped cut overtime expenses by eliminating manual processes and reducing duplication of effort • Redesigned EDI on-boarding and transaction workflow. Touchless rate went from 0% to 60% in three months and to 80% by end of year one• Led implementation, including change management strategy, of Esker applications to improve the processing and exchange of business information via cloud-based solutions• Pursued and earned a PMP in 2012 and Prosci Change Management Certification in 2014 to ensure that new product initiatives fully considered human as well as operational perspectives

Promoted to manage an entirely new product line for 4 proprietary detergent brands. Recommended product revisions to improve performance and quality, reduce cost, and increase margins. Conducted market research and benchmarked against competitors’ products. Created, analyzed, and distributed detergent sales and margin reports for senior executives.• Improved overall gross margin of detergents 2% in three months through improved sourcing, reduced product ingredient costs, efficient workflow, and reduced labor costs

Promoted into an entirely new position to assist product mangers with management of product lines. Gathered competitor information and maintained central data file, provided sales/margin reports, established preliminary pricing for approval, and managed pricing process and discount structures.• Identified and rectified workflow issue which had cost the company over $50,000 in lost sales stemming from a failure to recognize and charge for custom orders

Performed inside sales activities with emphasis on assisting dealers in increasing sales of product line. Verified incoming sales leads and forwarded to appropriate distributors. Provided product information, pricing, and fulfillment updates. • Developed workflow enhancement practices that allowed the inbound sales function to become more automated and more responsive to customer needs; added outbound responsibilities after 3 months• Involved with SAP implementation, testing, training and post production support. Quickly became SAP super user for the sales & distribution module.

Liaised between Sales and Operations. Communicated issues and opportunities related to product availability, sales forecasts, and production capabilities. Implemented and maintained master price lists for distributors, resellers, original equipment manufacturers (Dell), and multiple Government contracts (and RFQs). • Developed and implemented operational processes including minimum order size, new partner program, and sample tracking to increase production and profitability