Tina Harmon Email and Phone Number
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Specialties: SAP, Adobe Captivate, Microsoft Excel, Microsoft Word, Microsoft Visio, Remedy, Maestro, PuTTY, Business Objects and Octel Messaging Systems including Aria and Serenade.
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Client Integration Business ManagerAvaya Jun 2017 - PresentMorristown, New Jersey, UsTechnical Project Manager integrating Avaya AMSP with customer ticketing systems. An eBond is a Business-To-Business, System-To-System connection allowing workflow and automation to occur across Company boundaries. Also, implement other web service integrations with internal applications. Currently supporting Service Now ticketing platform for eBonding. -
Client Business ManagerDxc Technology Apr 2017 - Jun 2017Ashburn, Virginia, Us -
Client Integration ManagerHewlett Packard Enterprise Nov 2014 - Mar 2017Houston, Texas, UsResponsible for implementing eBonds between customer ticketing systems and Matrix ticketing system. Manage customer expectations, facilitate and manage data mapping sessions, design/development, Integration, UAT and production testing sessions. Work with architects to design and implement new web service applications. -
Client Integration ManagerAvaya Aug 2011 - Nov 2014Morristown, New Jersey, UsTechnical Project Manager responsible for MATRix eBond implementations for Avaya Inc. An eBond is a Business-To-Business, System-To-System connection allowing workflow and automation to occur across Company boundaries.
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Global Process ManagerAvaya May 2009 - Aug 2011Morristown, New Jersey, UsWork with TS&D and Perficient to migrate customer segments to new Siebel GCT ticketing system. My main repsonsibility is assets. Identify and resolve system defects as well as submit enhancements to the application. I am also a core team member of the Global Onboarding and Registration team to enhance the process and make it less cumbersome for our customers.
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Business Integration ManagerAvaya Jan 2008 - Nov 2009Morristown, New Jersey, UsI am responsible for research and next generation tool solutions targeted to improve and automate existing processes and procedures within Service Delivery and Global On-Boarding. Specifically, I focus on understanding current processes within the organizations that have a need to better integrate and leverage cost effective solutions.
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Business Integration SpecialistAvaya Inc. Jun 2000 - Dec 2007Work with several internal teams to onboard and implement new contracts. This includes from provisioning internal tools with customer and contract information as well as documenting support processes.
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Application Development SpecialistAvaya Inc Oct 1998 - Jun 2000I was Team Lead for a group of eight individuals; responsible for managing project assignments and coordinated department training. I designed, administered and documented voicemail servers (Aria and Serenade). I mentored team members to help develop their skills sets. I consulted with Engagement Management on customer application design and implementation. Designed and produced two department training manuals for the OV200/300 and OV250/350 voicemail servers. I was a core team member for the Octel 200/300 4.0 software release, Visual Messenger, and Avaya Interchange. I also participated as a core team member for the rollout of the New System Tool and Pass Thru Character Tool with Engineering. I assisted with beta testing the Admin Project Automation and Production Support Automation Tool.
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Technical Support Specialist IiAvaya Inc Aug 1994 - Sep 1998Responsible for configuring voicemail systems, including System Parameters, Class of Services, Networking, System Distribution Lists and Enhanced Call Processing applications. I assisted in network design for new customers prior to service assumption. Wrote work instructions on Enhanced Call Processing applications and Single Digit Menus as well as trouble shooting instructional documentation. Core Team member for Octel 200/300 2.0 and 3.0 software releases as well as Live Connect.
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System Configuration SpecialistOctel Communications/Lucent 1994 - 1998
Tina Harmon Skills
Tina Harmon Education Details
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Invalid9380Telecommunications -
Invalid9380Leadership Program
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Austin Community CollegeComputer Programming
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Angelo State UniversityMath
Frequently Asked Questions about Tina Harmon
What company does Tina Harmon work for?
Tina Harmon works for Avaya
What is Tina Harmon's role at the current company?
Tina Harmon's current role is Client Integration Business Manager at Avaya.
What is Tina Harmon's email address?
Tina Harmon's email address is ti****@****ter.net
What is Tina Harmon's direct phone number?
Tina Harmon's direct phone number is (908)-204*****
What schools did Tina Harmon attend?
Tina Harmon attended Invalid9380, Invalid9380, Austin Community College, Angelo State University.
What skills is Tina Harmon known for?
Tina Harmon has skills like Database Administration, Data Analysis, Project Managers, Powerpoint, Microsoft Excel, Microsoft Word, Microsoft Access, Siebel, Sap.
Who are Tina Harmon's colleagues?
Tina Harmon's colleagues are Diego Cuervo, William Molenaar, Jim Crowley, All For, Stefan Neut, Juli Davis, Manoj Kumar.
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