As a Senior Manager at National Veterinary Associates (NVA), I oversee the administration and collaboration of information and communication technology (ICT) across the organization. With over 15 years of experience in technology service management, I have developed strong skills in project management, IT service management, and process workflows. I lead a team of ICT professionals who support the delivery of high-quality services and solutions to NVA's network of over 700 veterinary hospitals and pet resorts. I am passionate about leveraging technology to enhance the efficiency, productivity, and security of NVA's operations and staff. I also enjoy collaborating with various stakeholders and partners to ensure alignment of ICT goals and strategies with NVA's mission and vision.