Conduct interviews and home inspections of all current families participating in the program. The interview covers topics such as family lifestyle, family members, preferences, pets, capacity, availability, and guidelines. The home inspection includes things such as house location, transportation options, as well as bedroom, bathroom, kitchen, overall cleanliness and safety, to verify that the home meets the minimum required amenities.Provide and process homestay applications from prospective students.Match students with families based on information gathered from student application and family records gathered from interviews and home inspection.Garnering any new information and regular feedback from families as well as students, on an ongoing basis. Keeping them up to date and confidential.Provide the families with the information about the student(s) arriving to their home.Provide the student with the name, address, and telephone number of the family before the student arrival.Communicate any new information to the families and student regarding the program, for example, special homestay family events, changes of schedule, new student arrival, etc.Provide ongoing counseling, dispute resolution, and mediation for homestay families and students when needed.

1. Commit to supporting the Business and their needs/requirements2. Respond to escalations by partners/customers in a timely manner3. Provide effective communication/education that positively impact compliance and process requirements 4. Proactively follow a closed loop verification of partner satisfaction5. Support implementation and execution of new business processes to measure Deal Consultant transformation efforts6. Maintain high quality of data compliance and report management7. Support audit reviews and subsequent actionable tasks to resolve failures8. Adopt future state ECO roles & responsibilities and demonstrate improvements in business partner productivity9. Establish and maintain business metrics to support and demonstrate team productivity and impact to business risk, win rates and overall cost-benefit analysis10. Provide effective, proactive, consulting and education to business partners and successfully solution complex engagements, while maintaining policies, procedures and business controls

• Revenue accruals/deferrals and recognition for U.S./Canada• Back-up to load agreements in View Central (partner agreements)• ICOEM orders (ES, TS, SW and/or Autonomy Led) —managing ZCTM tracking spreadsheet• Single Seat Orders - Canada & US• On-site Orders – Canada & US• Credit Card and Check monthly revenue deferral and recognition• Backlog Orders (US/Canada) • Special Accounts List for U.S./Canada• Customer/IT Training Partner Blanket POs• Volume Agreements• Care Pack Management (Back up)