Product Manager reporting to the Group Product Manager for Consumer, Small Business and Commercial Credit Card, Consumer and Business Debit Card, Prepaid and HSA Cards: responsible for product development, product improvement, operations improvement and efficiencies, portfolio financial performance and reporting, budgeting and tracking. • Assist with the development and management of Product Portfolio Roadmap and Strategic Priorities; work with Consumer Credit Card Line of Business and Retail Line of Business to prioritize based on Voice of Customer feedback and overall bank strategy • Act as a liaison and product ambassador for card to internal and external banking partners. • Stay abreast of product compliance with all applicable policies and regulations. • Assist Group Product Manager with leveraging relationships with key vendors to improve products and services; bridge communication gaps between business partners (internal and external); drive improvements; identify expense reduction opportunities. • Assist with the development of marketing and sales campaigns to enhance account penetration, activation and utilization. • Work with Credit Card Sales to improve acquisition and usage opportunities. • Partner with Digital to improve overall card online banking and mobile experience

Operations Supervisor - Credit Card Services (2008- Present)•Oversight of all workflow functions related to the company’s credit card operations department, including managing the servicing and maintenance of retail/consumer and business/commercial credit cards and providing outside sales support to all client groups.•Establish and ensure the adherence of departmental guidelines and policies.•Develop and maintain vendor relationships and oversee the processing and administration of all third-party contracts.•Identify business and technical requirements for the development of new products/system enhancements.•Recommend improvements for internal methods and procedures, and develop and implement plans and training materials. (Process improvements)•Work with vendors on recommended process and software application improvements. •Distribute unresolved issues and management status reports and oversee resolutions. •Maintain the company’s “Current Card Associations” (Visa, MasterCard) and network assigned products.•Subject matter expert on consumer and commercial credit card products including balance transfer, and end user interfaces.•Support treasury representatives with card services sales efforts.•Research and determine resolutions for missed payments, balance reconciliation and contract administration.•Oversee the quarterly and monthly tracking and reporting process for all credit card types. Chargeback Representative for Visa Check Card Disputes (2006-2008)•Gathered payment method details and related information in an effort to assist clients in obtaining refunds based on Visa and MasterCard rules and regulations.•Balanced switch accounts and ran general ledger for interchange from Visa.

Recruiter/Scheduling Coordinator for Staffing Healthcare •Logistically scheduled nurse professionals to various hospitals and assistant living facilities through the region.•Managed the new hire associate process from initial application submission to last day of work.•Created and maintained all associate files for current licensures.•Generated cold calls to recruit and develop new and existing customer relationships to increase billable hours.Case Coordinator •Served as a scheduling manager for Private Duty, Medicaid, and Waiver.•Scheduled home health aides and skilled nursing as recommended by state verifications.•Managed home health aides for customer service and quality care.•Administered payroll for all working staff assuring accuracy reported timesheets.•Communicated assignments to case managers, field staff and internal groups for cost efficiency.

ATM Project Manager •Managed all activities incidental to high volume ATM deployments. Determined facility requirements from architectural layouts, and selected the appropriate ATM application.•Managed all vendor and supplier relationships (ATM Vendors, ATM Kiosk, and telecommunication providers).•Responsible for procurement of ATM hardware and peripheral components.•Negotiated and evaluated bids from ATM providers to determine most cost effective, optimizing long-term capital investments.•Managed logistics and physical distribution of ATMs to reduce cost associated with warehousing and transporting.•Performed system audits to minimize financial loss and loss of documentation.Credit Card Service Scanning Manager•Managed 16 staff members processing sales drafts for Visa and MasterCard debit credit services. •Minimized compliance issues within Federal and State Regulatory parameters.Credit/Debit Services•Managed one of the highest “processed chargeback services” for outside vendors within the banking industry.•Lowered customer chargebacks related to duplicated processing and credit card theft.