As a Functional Consultant, I blend project management and functional expertise to deliver solutions that expertly solve challenges in sales, marketing and customer service operations. Collaborating closely with technical consultants and subject matter experts, my role bridges the gap between technical and non-technical stakeholders, guaranteeing solutions that align with client needs and ensure successful outcomes.

Developed, executed, and supported learning and user adoption strategies for clients who utilize SAP applications.

Developed and executed learning and user adoption strategies for clients who utilize Microsoft Business Applications• Developed custom learning plans for each functional role • Developed instructor and end-user training materials • Led training sessions for instructors, end-users, subject matter experts and testers • Conducted knowledge transfer sessions with client support teams• Maintained expertise of the Microsoft Dynamics 365 application• Maintained current knowledge of common processes, issues, and technology related to operations within sales, marketing, and customer service departments

• Developed and implemented on-going training and related documentation for operations staff on Microsoft Dynamics 365 • Led virtual training sessions and webinars • Created and maintained internal technical documentation on custom processes within Dynamics 365

• Developed and implemented on-going training and related documentation for operations staff on Microsoft Dynamics 365 • Led virtual training sessions and webinars • Created and maintained internal technical documentation on custom processes within Dynamics 365

• Provided level-one customer service via email, phone, and videoconferencing • Implemented service plans for client satisfaction and retention • Led client-facing virtual and on-site training sessions and webinars • Developed customer training presentations and videos • Maintained online knowledge base of product-related documentation • Maintained customer information in internal CRM application

• Fulfilled ad-hoc business intelligence and data mining requests • Prepared data for monthly and annual sales reports • Produced revenue reports • Provided general sales and marketing support

• Wrote copy for email and print campaigns• Led virtual product demonstrations• Planned client and prospective client events including workshops and conferences• Coordinated company presence as a vendor at industry conferences

• Attended recruitment events within a defined territory• Represented the college at industry events• Reviewed and rate applicants as part of the admissions committee• Planned events for prospective students and families• Conducted individual and group interview sessions• Led campus tours