Tina Stringer Email and Phone Number

Provided application support/guidance to agents and employees. Assist agents with filing claims, quoting on home, auto and liability insurance. Reset user ids & passwords for multiple Windows and AS400 programs used.

Provide quality customer service and account maintenance for private education loans, as well as collections and other due diligence on delinquent loans. Assist borrowers with balancing, interest and understanding their loans. Set up accounts on ACH and walk borrowers through our website to make payments and view loan detail. Processed non-cash principal reductions requested by Lender on loans. Analyze and determine eligibility for deferments and forbearance's on student loans. Skip tracing efforts to locate contact information.

Increase the merchant acceptance network for the Voyager Fleet card clients. B2B sales,Cold calling as well as referrals. Facilitate and follow merchant setup process to completion. Manage the existing maintenance merchant relationships as well as newly acquired merchants on the Voyager network. Implemented and worked with merchants on developing marketing strategies to promote their business. SME on one of our payment processes (Teletrans). POC for our card processors as well. Worked with processors and merchants on sales and settlement files. Consulted merchants on industry acceptance practices and trends. Worked closely with our client service dept on merchant charge backs and disputes. Collaborate with Sales and Relationship Managers on merchant data and reporting for RFP's for their clients. Manage projects for specific clients relating to merchants. Work with product and marketing teams on product enhancements. Had a integral role in creating a virtual pay product which resulted in retaining the business of a large 1MM client. Setup and maintain the fuel discount network. Automated discount reporting and processes on the discount network which resulted in quicker turnaround time for reporting and the time it took to manually create and enter data.

Handle various types of incoming calls from merchants. Delegate & log faxes, emails and merchant applications to Merchant team for process completion. Set up merchant accounts. Handle return check payments from merchants. Assist with processing & payment on Invoices. Handled escalated calls from client service dept. Add and update merchant accounts such as locations,addresses & contact information. Set up accounts with direct deposit. Create reports in Microsoft access. log & submit timesheets for merchant team to US Bank Corp. Assisted in ACH project to get merchants on direct deposit from checks.

Account Coordinator/Delegator - Take customer calls, assist with ordering/cancelling cards & any other account maintenance needs. Set up and maintain fleet accounts, revamp accounts to suit customer needs. Log & distribute email and fax requests from customers to our team to complete.Send end of month reporting to supervisor to show employee workflow and capabilities. Train new employees on phone calls, account setups and our mainframe system. Assist with escalated issues or phone calls within the team. Collections - Worked collections reports, account exposure reports,credit balance reports, make calls to customers for all reports handled. Handled write off accounts, Create BPO accounts. Sent bankruptcy notices & accounts to company lawyer. Administrative Assistant - Assist Client Service team & Supervisors with faxing,filing and mailing. Download & convert billing files from mainframe system to email to clients. Sent card reports, pamphlets and card sleeves to clients when requested. Assisted with conference room activities. Scheduling, gathering meeting materials,ordering lunch.