Drove sales by networking and connecting with brokers, landlords, designers and developers of commercial real estate. Worked collaboratively with the sales team on securing and presenting pitches to potential new and existing business partners. Contributed and continually updated marketing material, whitepapers and case studies.Identified business development opportunities and implemented effective strategy for client acquisition.Worked with key accounts including TD Bank, Sony Music, Red Bull and Erco Worldwide.Established a CRM system to accommodate the long sales cycle and increase sales activity. System used to initiate quarterly newsletter.

Drove brand awareness and sales in contract furniture encompassing Allsteel, HON, Gunlocke and HBF across Canada focusing on the design and the commercial real estate community.Market development through current dealerships and generating new dealer partners to expand distributorship. Negotiated a 3 suite showroom with Colliers and Manulife Real Estate in Calgary to establish HNI brand in the West. Opened a contract dealership in Calgary, William Morris.Increased sales from dealership channels by 20%.

Established and built on commercial real estate relationships. Opened 2 new offices, Calgary and Vancouver to ensure the goal of reach of service across Canada by solidifying client relations and securing sales.Increased Customer Service Index to over 80% for exceptional service and retention to 95% by in person across Canada online client training consistency.Major clients were Manulife/John Hancock, Dream, Triovest, Oxford and Cadillac Fairview.

Achieved profitability and portfolio volumes by providing sound investment advice and financial planning to clients. Promoted to retain and grow the business through developing customer relationships using wealth and debt management concepts and acted as the branch resource for all large/complex investment and credit needs. Increased real estate secured lending and wealth from centres of influence, brokers, realtors and lawyers. Led numerous branch campaigns winning 1st in the region (over 300 employees) at “spring money in” campaign.Founder of the branch's internal CSI (Customer Service Index) committee to brainstorm, putting into place strategies to make our clients loyal.

Led a team in growing a successful retail branch in a fast-paced environment.Directed all facets of branch operations which encompassed a full scope of business-sales, hiring, training, maintaining fleet, customer service and accounting.Increased fleet size by 40% with an average occupancy of 90% over 2 years.ESQi (Enterprise Service Quality Index) average 81% score monthly ranking 1st in the area.