Tina Young Email and Phone Number

• Rising to new challenges and taking initiative to learn new skills in d to build best testing practices for bases for cross-functional teams• Proactive in working to resolve the issues in testing to continue to advance the work and meet monthly deadlines• Streamlined manual testing needs that lead to completing 40% more projects during a 6-month period • Fostered the growth of new hires on the team allowing new testers to quickly ramp up to successfully running manual testing… Show more • Rising to new challenges and taking initiative to learn new skills in d to build best testing practices for bases for cross-functional teams• Proactive in working to resolve the issues in testing to continue to advance the work and meet monthly deadlines• Streamlined manual testing needs that lead to completing 40% more projects during a 6-month period • Fostered the growth of new hires on the team allowing new testers to quickly ramp up to successfully running manual testing within weeks• Facilitated communication between team members, cross-functional teams, and stakeholders to ensure that everyone was informed and up to date on project status Show less

During my work in the Back Office department for Student loans, I worked with daily communication with customers replying to their email and secure messages. I also held the position as a Process Review Specialist within the Credit Dispute team and verified when accounts were or were not displaying accurately and required fixes to be submitted to the credit bureaus.

Trained in conflict and negotiation which aided in interactions with customers.Resolved customer concerns regarding store merchandise by utilizing knowledge of store layout and products.OrganizationalArranged transport of all uniform equipment for the University of Utah Marching Band of 160 members for travel to away and bowl games.Managed office records at the University of Utah Marching Band for three years resulting in efficient information gathering.Maintained… Show more Trained in conflict and negotiation which aided in interactions with customers.Resolved customer concerns regarding store merchandise by utilizing knowledge of store layout and products.OrganizationalArranged transport of all uniform equipment for the University of Utah Marching Band of 160 members for travel to away and bowl games.Managed office records at the University of Utah Marching Band for three years resulting in efficient information gathering.Maintained uniform contact records for the marching band that every member must sign. Assisted store management with store displays and decorationsTechnologyFamiliar with using different computer programs including MS Word, MS Excel, MS PowerPointCollected and analyzed data from over 100 people for a communication research class to study the strength of relationships. Type an average of 50 wpm. Show less