Tina Ross, Lss Email & Phone Number

Fond Du Lac, Wisconsin

Associate Business Development Manager 2019Developed and increased earnings tailored to parts and accessories market with proposed and necessary improvements resulting from multiple LSS projects.• Created specialized sales channel and product listing for major independent aftermarket regional retailers by collaborating with Caribbean, Mexican and Central American (CMCA) Sales Team for additional $200K in sales.• Generated $24K in sales by creating new channel for small-market power… Show more Associate Business Development Manager 2019Developed and increased earnings tailored to parts and accessories market with proposed and necessary improvements resulting from multiple LSS projects.• Created specialized sales channel and product listing for major independent aftermarket regional retailers by collaborating with Caribbean, Mexican and Central American (CMCA) Sales Team for additional $200K in sales.• Generated $24K in sales by creating new channel for small-market power sports retailers via work with IT, Global Accounts Receivable and US Sales Team.• Delivered additional $389K in sales of newly acquired company within authorized dealer channel by developing revised customer incentive program, “Power of Choice”. Utilizing tools of Lean Six Sigma (LSS) project was achieved by incorporating daily sales feed of dealer purchases. Show less

Fond Du Lac, Wi

Global Account Specialist, Parts and Accessories Business Development 2013 - 2018Was primary contact for order management assistance with account managers and international branches for Mercury Marine’s product portfolio. Provided order management assistance within Mercury parts and accessories division, ensuring timely order fulfilment and shipments.• Saved $652K in soft savings and $946K in hard savings by completing 11 LSS projects over 6-year period.• Provided highest level of… Show more Global Account Specialist, Parts and Accessories Business Development 2013 - 2018Was primary contact for order management assistance with account managers and international branches for Mercury Marine’s product portfolio. Provided order management assistance within Mercury parts and accessories division, ensuring timely order fulfilment and shipments.• Saved $652K in soft savings and $946K in hard savings by completing 11 LSS projects over 6-year period.• Provided highest level of customer service by proactively monitoring international orders and finding solutions that assured high fill rates and customer satisfaction.• Improved global customer satisfaction by managing complex intercompany processes and performing as Customer Advocate, cutting across functional lines and resolving issues.• Shortened open order lead times by 10 days / month and generated $652K in annual soft savings through LSS project. Implemented weekly discussions with parts analysts to improve parts backorders and worked closely with export team to ensure timelier planning of international shipments.• Delivered $42K cost savings in shipping expenses through LSS project by giving certified dealers option to pick up directly from Mercury. Show less

Fond Du Lac, Wi

MerCruiser Consumer Support Specialist 2011 - 2013Functioned as primary contact for technical assistance to end users and dealers for Mercury Marine MerCruiser product line and provided customers with highest level of service. Provided support and assistance to field personnel.• Acquired certification as MerCruiser Certified Technician in 2012.• Communicated and resolved customer issues by creating and maintaining detailed telephone, fax, mail and email correspondence… Show more MerCruiser Consumer Support Specialist 2011 - 2013Functioned as primary contact for technical assistance to end users and dealers for Mercury Marine MerCruiser product line and provided customers with highest level of service. Provided support and assistance to field personnel.• Acquired certification as MerCruiser Certified Technician in 2012.• Communicated and resolved customer issues by creating and maintaining detailed telephone, fax, mail and email correspondence records.• Guaranteed consistency in warranty and customer relations adjustments by evaluating failures with product integrity / warranty. Show less

Stillwater, Ok

Customer Service Administrative Assistant 2008 - 2011Reported to Director of Service and managed support of MerCruiser’s Customer Service Department. Oversaw warranty reporting, training coordination, product management assistance, department payroll reporting maintenance and daily departmental activities.• Ensured cost-effective travel for director and product managers by strategically managing all travel arrangements.• Kept office stocked through careful management / maintenance… Show more Customer Service Administrative Assistant 2008 - 2011Reported to Director of Service and managed support of MerCruiser’s Customer Service Department. Oversaw warranty reporting, training coordination, product management assistance, department payroll reporting maintenance and daily departmental activities.• Ensured cost-effective travel for director and product managers by strategically managing all travel arrangements.• Kept office stocked through careful management / maintenance of office supplies.• Made certain spending limits were adhered to by monitoring p-card activities and reconciling monthly statements. Show less

Stillwater, Ok

Accounts Payable (AP) Supervisor 2004 - 2008Oversaw day-to-day activities of AP Department including receiving and paying approximately $360M of invoices / year and managing 2 junior accountants. Prepared and disbursed checks to suppliers, assisted in month end closing duties and journal entries, maintained SOX compliance through training and managed supplier relationships.• Implemented Oracle Account payable system in May 2006 successfully and with limited disruption to payment process… Show more Accounts Payable (AP) Supervisor 2004 - 2008Oversaw day-to-day activities of AP Department including receiving and paying approximately $360M of invoices / year and managing 2 junior accountants. Prepared and disbursed checks to suppliers, assisted in month end closing duties and journal entries, maintained SOX compliance through training and managed supplier relationships.• Implemented Oracle Account payable system in May 2006 successfully and with limited disruption to payment process by conducting system testing until project completion.• Reduced annual cost and improved overall payment accuracy by shifting suppliers to electronic payment system after identifying issues and performing system testing as LSS project member. Show less

Education record

Education record