Tina Balfour Email & Phone Number

Rockville, Md

Balfour Management Solutions, LLC helps clients translate great ideas into concrete outcomes. We apply rigorous, proven, customized approaches to addressing business challenges and bring a personalized approach to each engagement, ensuring that the solution fits the problem. We are passionate about what we do and clients trust we will make their jobs easier, their operations more efficient, and their employees more engaged.We offer expertise in the following areas: Project… Show more Balfour Management Solutions, LLC helps clients translate great ideas into concrete outcomes. We apply rigorous, proven, customized approaches to addressing business challenges and bring a personalized approach to each engagement, ensuring that the solution fits the problem. We are passionate about what we do and clients trust we will make their jobs easier, their operations more efficient, and their employees more engaged.We offer expertise in the following areas: Project Management - Lead projects and programs from scope definition through project execution- Define, develop and oversee project portfolios to achieve measurable outcomes- Develop and implement project management tools, templates, and methodologies on behalf of organizations- Build and train project management office organizations and talent Process Management - Design, develop, implement, and optimize work processes to drive operational efficiency, productivity, profitability- Leverage LEAN/Six Sigma methodologies where necessary to improve operations Change Management- Conduct impact assessments- Develop and execute change management and communication strategies- Develop and deliver training Show less

Baltimore, Maryland Area

Assist ETC incubator companies by providing advice and assistance with a wide variety of strategic, mission-critical business issues.

Provide strategic support to the Internal Revenue Service’s Information Technology organization. Design and execute a portfolio management program for oversight of the highest priority programs within the Strategy & Planning department. Apply project management best practices to ensure program success.

Princeton, Nj

Accountable for the delivery of small and large-scale transformational projects and the provision of a range of services including service development, program management, change management, business process design and continuous improvement and quality control. • Directed all phases of a $14M business transformation initiative aimed at improving market competitiveness and increasing operational performance. Received annual Leadership Award given to the top 1 percent of Covance vice… Show more Accountable for the delivery of small and large-scale transformational projects and the provision of a range of services including service development, program management, change management, business process design and continuous improvement and quality control. • Directed all phases of a $14M business transformation initiative aimed at improving market competitiveness and increasing operational performance. Received annual Leadership Award given to the top 1 percent of Covance vice presidents who best demonstrates operational excellence.• Consistently met or exceeded operational savings targets, specifically by 31% in 2013 and 93% in 2014.• Led development of process and tool to harness experience profiles of close to 4,000 staff to facilitate resourcing and improve win rate; reduced cycle time to synthesize and analyze data by over 50%.• Deployed LEAN/Six Sigma methodologies and competencies across business unit. Received Green Belt certification.• Significantly improved and standardized the global resource management processes and systems to support Covance’s strategic priorities and planned growth. Developed integrated resourcing model that consolidated multiple data sources into one tool for use by all impacted stakeholder groups. Show less

Gaithersburg, Md

Directed the operations of Covance’s dual site, 350+-seat contact center specializing in reimbursement support and patient assistance. Responsible for setting the strategic direction of the contact center and leading initiatives aimed at achieving the business unit goals• Led the contact center in achieving 15% revenue growth year over year, approximately $50 million in revenue annually.• Grew staff by approximately 250 while maintaining an average voluntary turnover rate of 12%… Show more Directed the operations of Covance’s dual site, 350+-seat contact center specializing in reimbursement support and patient assistance. Responsible for setting the strategic direction of the contact center and leading initiatives aimed at achieving the business unit goals• Led the contact center in achieving 15% revenue growth year over year, approximately $50 million in revenue annually.• Grew staff by approximately 250 while maintaining an average voluntary turnover rate of 12% over 4 years. • Opened two additional facilities to accommodate growth. Show less

Gaithersburg, Maryland

Designed specialized reimbursement support services for pharmaceutical and biotechnology companies launching new therapies. Managed client relationship with and work product for one of Covance’s top revenue-generating clients. • Developed and launched a 501(c)(3) non-profit foundation aimed at reducing the financial burdens of underinsured patients. Once operational, directed all activities related to the foundation Board of Directors.

Washington D.C. Metro Area

Launched multi-media campaign to educate young women in all aspects of health promotion and disease prevention including 27-minute award-winning video and accompanying written materials.Developed agendas, recruited panel speakers, identified participants and coordinated regional roundtable discussions addressing various aspects of the women's health research agenda.

Researched and edited four volume Final Report of the Independent Counsel for Iran/Contra Matters.Assisted prosecuting attorneys during Iran/Contra trials.

Prepared documents requested by the SEC pertaining to alleged securities act violations.Synthesized material used in corporate anti-trust mediation.

Ba

Activities and Societies: Dean's List

Masters, Public Policy