Tina Baljian Email & Phone Number

Carlsbad, California, United States

• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment• Training staff to deliver a high standard of customer service• leading or supervising a team of customer service staff• keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses• Meeting with other managers to discuss possible improvements to customer service• Learning about your organization’s products or services and keeping up to date with changes• Set a clear mission and deploy strategies focused towards that mission• Maintain an orderly workflow according to priorities• Improve customer service experience, create engaged customers and facilitate organic growth• Keep accurate records and document customer service actions and discussions• Take ownership of customer’s issues and follow problems through to resolution• Control resources and utilize assets to achieve qualitative and quantitative targets• Develop service procedures, policies and standards• Monitor all payment collections • Manage the online communication customer service; chats and emails• Issuing refunds or compensation to customers;• Analyze statistics and compile accurate reports

804 N Twin Oaks Valley Road San Marcos Ca

• Demonstrated ability to design and implement highly effective marketing programs, product launches and positioning strategies that maximize sales and profitability and revitalize mature product lines. Approve of decline all new hires, terminations and corrective action.• Gifted communicator with an entrepreneurial spirit and a talent for interacting with internal creative staff, clients, retailers and ad agencies to achieve timeline, budget, sales goals and corporate objectives Write and administer associate reviews and raises.• Training and Quality assurance.• Motivation and Incentive plan management.• Bonus program management.• Financial reporting.• Instituted comprehensive annual marketing plan and budget that led to the achievement of sales goals and corporate objectives.Designed and enforced to accurate time card policy.• Ensure all associates are well versed on call center policies and procedures.

Irvine, Ca

• Assisted with successful start-up of new department.• Approve or decline all new hires, terminations and corrective action.• Coach and develop all associates to maximize their skills.• Write and administer associate reviews and raises.• Training and Quality assurance.• Motivation and Incentive plan management.• Bonus program management.• Financial reporting.• Tracking – analysis of Key Performance Indicators.• Designed and enforced to accurate time card policy.• Ensure all associates are well versed on call center policies and procedures.

San Juan Capistrano

• Build campaigns for sales reps to go out on to sell.• Book flights/hotels for sales reps• Pull and update our leads for business every 6 months• Data entry in our crm for sales ratios and etc• Keep an updated report of our local areas weekly.• Provide great customer service for our sales reps• Send out travel kits to sales reps• Keep track of items being shipped• Take on any projects that was needed in our department• Compile, create, and update a huge document of demographics for every city in the US• Compile and update a spreadsheet of all foreclosure ratios for each city• Compile and update a huge document of crime rates in each city• Confirm appts• Cover receptionist when she was out for months• Data entry in operations• Help the marketing department with quality control• Team Lead in the call center• Schedule appts with business’s

Greater San Diego Area

• Schedule interviews, meetings, appts, and etc.• Book all hotels/flights/rental cars/accommodations for staff and speakers for our trade shows.• Data entry in our crm for sales ratios and etc.• Event planning & coordinating• Reconstructed our crm• Printing & filing• Shipping through FedEx or UPS• Screening calls• Provide great customer service to our customers calling about purchasing tickets.• Provide and assist with the registration department.• Create and update all registration reports weekly to send out to CEO, COO, and GM• Manage registration emails/customer service issues• Schedule calls for company meetings and CEO• Schedule meetings for company and CEO• Schedule all interviews• Post,review, and interview applicants for any open positions• Monitor our travel budget• Manage conference bridge• Manager our company calendar of events• Register staff for events• Monitor purchases for staff• Collect and organize company reciepts• Manage travel accommodations for our VIP Speakers• Handler at show site for CEO• Assist all departments as needed

• Build campaigns for sales reps to go out on to sell.• Book flights/hotels for sales reps• Pull and update our leads for business every 6 months• Data entry in our crm for sales ratios and etc• Keep an updated report of our local areas weekly.• Provide great customer service for our sales reps• Send out travel kits to sales reps• Keep track of items being shipped• Take on any projects that was needed in our department• Compile, create, and update a huge document of demographics for every city in the US• Compile and update a spreadsheet of all foreclosure ratios for each city• Compile and update a huge document of crime rates in each city• Confirm appts• Cover receptionist when she was out for months• Data entry in operations• Help the marketing department with quality control• Team Lead in the call center• Schedule appts with business’s

Criminal Justice And Corrections

High School Diploma