Myshades Inc is a Certified Hunter Douglas Gallery Dealer who specializes in Hunter Douglas window covering products. Myshades is a full service company offering custom drapery, custom upholstery, custom built-in closets, blind & drapery cleaning, and repairs.

Purchasing Manager - Sourcing Operations (2007 - 2014)Responsible for establishing and leading successful key business relationships with P&G approved vendors:• Led and managed vendor relationships for Marketing organization, which included performing vendor quarterly reviews, issue resolution, training, tracking and reporting cost savings, avoidance and value-add, onboarding, direct interface between vendors and Business Units • Developed and rolled out training to Marketing organization clearly defining roles and responsibilities and improving working relationships between agencies and Business Units. • Analyzed existing workflows and developed proposals for more efficient handling of projects resulting in increased vendor capacity, capability and alternative solutions.• Deployed and ensured adherence to NA processes for CDN organization.• Led vendor site inspections to ensure compliance and identify any issues or opportunities.Led development and implementation of NA translation transition plan to outsource P&G’s In-House Translation department to new Global Agency:• Performed industry analysis to determine best practices/supplier capabilities. • Implemented and led successful transition to new global vendor for CDN organization• Deployed and led NA training of new translation process to both internal organization and external vendors.• Led regular status meetings to monitor and drive performance, identify outages and implemented actionable improvement plans to increase quality.Led successful deployment/transition of new project management outsourcing model for CDN Marketing organization:• Created and led multi-functional team for CDN rollout resulting in successful transition to new model. • Developed and implemented training to Business Units and vendors. • Performed quarterly reviews against KPI’s to determine areas of opportunity.• Identified actionable learnings for future re-application of model to other P&G global locations.

Delivered and led end-to-end project management execution of multi-faceted programs for categories including Baby Care, Household Needs and Pet Care:• Effectively led and managed relationships with suppliers to ensure all projects were delivered on time and within and/or below budget.

Delivered “Best in Class” customer service to P&G’s in-bound call centre ensuring excellent quality service while meeting contact handle time metrics:• Led recruitment, on boarding and development process for all CSRs.• Developed and led 6 week Customer Service training program resulting in achieving best in class performance. • Consistently exceeded expectations on trainer evaluations (4.75/5). • Consistently delivered against KPI’s including speed of response, call handling and overall call quality metrics.Responsible for People Development and Coaching: • Managed and supervised CSRs, which included regular coaching, performance reviews, ratings, rankings, and compensation. Delivered outstanding results on key call review metrics: 91% performance score vs. stretch target of 90%. • Developed and delivered “Coach the Coach” training ensuring consistency and alignment between various coaching styles and techniques.• Conducted Quality Call Reviews (QCRs) to identify opportunities to improve call handling techniques.• Initiated Satisfaction Survey resulting in 89% of consumers being extremely satisfied with their overall experience contacting Consumer Relations.• Created and rolled out “Reward and Recognition” program resulting in improved morale of department.• Developed and delivered work plans for all Consumer Service Reps to identify strengths, areas of opportunity and communicate objectives for the upcoming year.