Tina Borders Email & Phone Number

Bonita Springs, FL, US

Naples, Florida, United States

Naples, Florida Area

Naples, Florida Area

Provide advanced technical support to end users in the Infilaw community with the use of desktop and laptop systems, computer applications, email and audio visual hardware and software.

Naples, Southwest Florida

• Provide services and support for small to medium-sized companies.
• Networking - home office / business
• Office 365 cloud migration and maintenance
• PC support and installation
• Hard drive back up
• VOIP Phone Service

Auburn Hills, MI

• Accountable for ensuring continuity of computer system services for computer users by providing the technical expertise, assistance, and project coordination necessary to install computer software products.
• Coordinate capacity, planning and analyze information concerning: - Job processing time, response times, hardware, software and voice utilization, CPU loads - Coordinate and control system tuning and hardware tuning.
• Research software products and applicability to organizational environment
• Install selected software and hardware products
• Repair hardware as necessary and work closely with service vendors to ensure continuity of service
• Provide technical assistance and advice to users as needed

Auburn Hills, MI

• Interact with customers to gather information, analyze the situation, provide guidance to problem resolution, and when necessary forward/assign the issue to the appropriate level support group.
• Assist customers over the phone and troubleshoot if necessary
• Record and maintain accurate information regarding customer issues
• Associate incidents to known errors
• Triage problems and work with correct support teams to resolve
• Provide leadership during service disruptions

Sterling Heights, MI

• Handle multiple tasks in a busy office with a customer service attitude
• Demonstrated ability to work cooperatively with faculty, office staff, students and parents
• Maintain student records and track daily attendance using SASI system
• Minor first aid for injured or sick students

Rochester Hills, MI

• Onsite at Lear Corporation
• Administer network including Windows Server 2003, Windows NT Server 3.51-4.0, Novell 3.12 - 4.11
• Support desktop operating systems including Windows XP, Windows NT 4.0-2000 and
• Windows 95-98
• Resolve 2nd-3rd level support issues
• Spent 6 months in Gustavsburg, Germany administering Novell 3.12 server and support helpdesk

Pontiac, MI

• Administer Novell 3.12 Server at GM Pontiac Powertrain
• Lotus Notes administration including setup, software installation and workstation setup
• Administer Apple LAN
• Selected to provide personalized computer support for top level GM Executives and their staff on and off site
• Provide skillful troubleshooting and diagnosis of PC hardware and software
• Provide quality solutions and accurate quotes to customer problems or opportunities

Troy, MI

• Troubleshoot problems pertaining to the GM Techline terminal
• Identify the nature and severity of a problem, such as hardware, software design, host and network
• Designed and implemented an Exchange Program that resulted in improved communication and teamwork between GM and EDS.
• Received the Top Gun Award for consistently troubleshooting the largest number of calls while still maintaining high customer satisfaction

Southfield, MI

• Responsible for scheduling Dealerline Training classes
• In charge of registration process for GM dealership personnel
• Planned and coordinated weekly reception for students
• Traveled to Sacramento, CA and successfully handled details required to open the new training center