Tina Callahan Email & Phone Number

Greater Tampa Bay Area

• Provided exemplary customer service to patients, clinical staff, and providers of USF Health• Accurately registered and scheduled patients in EPIC scheduling system• Informed patients of canceled appointments and appropriately rescheduled as needed• Relayed critical patient information from outside providers and facilities to clinic staff• Adhered to strict patient privacy and HIPAA laws

Tampa/St. Petersburg, Florida Area

• Provided real-time customer support for various businesses by processing inbound calls and emails• Relayed messages to on call point of contact by phone, e-mail, text, and pager• Answered customer inquiries via online text chat• Adhered to strict HIPAA confidentiality guidelines

Tampa/St. Petersburg, Florida Area

• Executed client marketing initiatives for billing, renewal, and direct mail campaigns• Organized marketing codes by inputting data into online systems to ensure appropriate fulfillment• Utilized various systems to ensure accuracy and precision of marketing tests and rollouts• Confirmed art and letter copies received from client aligned with stated goals of the campaign objective• Sustained clear and open communication across multiple departments to ensure accuracy of marketing objectives• Communicated all pertinent information in a timely basis to the clients• Administered ongoing training to new and existing planners• Maintained responsibilities of previous role

Tampa/St. Petersburg, Florida Area

• Reviewed reports to ensure targeted subscribers were accurately selected for billing and renewal notices• Researched and resolved issues that transpired on reports, selections, and mailing• Updated and enacted budget/stock ordering system to determine stock requirements for major ordering periods• Guaranteed letter copies met client and postal specifications

• Answered inbound calls for Time Warner magazine titles and answered subscribers’ inquiries• Renewed subscriptions, processed payments, terminated subscriptions, and administered additional requests