Day to day I manage the branch working closely with my team, our service users & others in the community as required (Hospital/District Nurses/Local Authorities etc). There are many different areas that I manage in my role as branch manager which include:Branch Management Management of any complaints & incidents where required, following policies, procedures, regulations & legislation. Ensure every member of my team is appropriately trained, that it is kept up to date, requesting targeted training where required. Managing/Reporting on contracts that we have with the local authority, ensuring that we are committed to providing the amount of care required safely. As part of our regulated activities with the CQC I ensure that all of our records are up to date & address any issues to rectify them immediately. I regularly investigate the quality of our service speaking with service users, their families & care workers to ensure that they are getting the service that they require making suitable adjustments where required. Team Management:I ensure that all team members are content & that any problems are resolved & monitoredCompleting observations to make sure care workers are completing their roles appropriately. Assist with the recruitment process for new applicants conducting interviews, as well as organising training for new starters & any refresher training. As a line manager I complete appraisals & supervisions. Service Management:I complete service user 'Start-ups' to understand the individual needs of service users to create agreed care plans for them, ensuring that this promotes privacy & dignity with person centered care at the heart of what we do. Ensure that the hours of care that our service users need are met & appropriate, ensuring that we always provide a high standard of service to our service users without compromise. Day to day I communicate with social care professionals, other health professionals & service users families.

I originally started with London Care as a Care Worker for two years before taking a Co-ordinator role within the office. While I was a Care Worker, I also studied to obtain my NVQ 2, supported by the company. Starting as a Client Care Co-Ordinator initially I was quick to learn the role and was fast tracked to the Senior Client Care Co-Ordinator position due to my ability to understand the needs and requirements of our service users, as well as the local geography to build robust rounds ensuring continuity of service for our users. Day to day I was co-ordinating rounds which involves allocating service users to carers, handling queries that arise such as contacting the local councils, GPs and Occupational Therapists. I made it my objective to meet all of our service users and understand their requirements to ensure they get the best service from the branch. As part of the co-ordinating role I currently use a bespoke system tailored to London Care called People Planner, prior to this I have used with ease the LCAS system.As well as being the Senior Co-ordinator within the office, I was also the deputy manager who assumed the management duties when the manager was away - making key decisions and handling complaints and issues as well as liaising with local authorities and regulators such as the CQC when required.I was also a line manager to a team of 12 Care Workers, part of the responsibilities attached to this role saw me handling the disciplinary meetings and supervisions. In 2013 I self funded and passed my NVQ level 3 while working as the Senior Co-ordinator in 6 months.

This role saw me transport to and from school a variety of different children, including those with a variety of additional needs. In addition to driving for the company I also worked as a passenger escort when needed, as every school bus requires an escort present with the drivers.

I worked in the graphics department making legal and illegal (show plates) number plates. This involved checking the legal documents were present and correct as well as copying the documentation, while getting the customers to sign the relevant legal disclaimers. As well as this, I also designed and made stickers for cars and vans, both commercial and private, using the SignLab software.

This role saw me interacting with customers on the front desk taking their orders, putting them through the computer system, and picking them for the customer. If the parts were unavailable I would also follow up with the customer when they were in to arrange a time for them to pick them up. This is where I also began designing car graphics and making number plates. I was also involved in the stock taking process.

During this time I started off as a cashier on cash-line which involved handling money on a one to one interaction with customers as well as distributing prize money, as well as this I was also a Caller for the cash-line bingo segment. During my time I experienced working in the catering department for a few months preparing food, serving customers and taking money over the till. In the last year and a half at Mecca, I worked in the book sales team quickly becoming a Supervisor. I calculated the total value of the books sold and prize money for all the different games that were played.