Tina Coe Email & Phone Number

Tasting Room Manager, Wine Club Operations, Hospitality:Created SOP and training manuals for WineDirect, Commerce7 and CellarPass reservations. Managed multiple tasting rooms across two Brands under Wente Vineyards, provided excellent customer service and outstanding wine country experiences. Recruit, hire and train tasting room staff and concierge teams. Put together schedules for all tasting rooms and provided communications for monthly staff newsletter and quarterly staff meetings. Built meaningful relationships with guests, club members and co-workers. Manage wine club operations for over 3,000 club members across multiple wine clubs, created and processed quarterly club shipments and managed the maintenance of their order in our point of sale system. Created wine club email communication through MailChimp and HubSpot. Created hospitality event and tasting room communication emails through HubSpot and sent emails to 20k+ customers and members. Update new wines, add new events and experiences and help to promote sales and wine club sign-up's on the Wente Vineyards and Murrieta's Well websites. Proficient in Commerce7, WineDirect, UltiPro timesheets, CellarPass, HubSpot, WordPress, SharePoint, OneDrive, Wrike, Excel, Powerpoint and Word. Retail Management: Recruit, train and develop sales team and management, manage payroll by effectively scheduling according to traffic and sales trends, motivate team to drive sales, efficiently manage inventory by following loss prevention policies, provide premium customer service, as well as maintain and grow a personal clientele book; visual merchandising.

Listed skills include Fashion, Visual Merchandising, Loss Prevention, Sales, and 12 others.